Customer Retention & Growth Manager Job at 360 Resourcing Solutions (London)

Retention & Growth Renewals Manager, EMEA Emerging Markets, Mid Market

The Retention & Growth Renewals Manager, EMEA Emerging Markets, Mid Market role ...

Location

Netherlands , Amsterdam

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

English speaking and writing proficiency, French or Spanish as a second language
7+ years experience in related field of Customer Success or Account management with 3+ years experience leading teams within inside sales/account management/customer success
Strong people leader with the ability to create and lead the vision for their team by developing effective sales strategies through strategic engagements with the C-suite
Track record of hitting revenue goals focused on MidMarket Enterprise customers through strategic engagements with the C-suite
3+ years of experience with change management across a complex organization and territory

Job Responsibility

Nurture and motivate team members, providing performance feedback, and facilitating professional growth
Improve sales revenue in assigned territory through strategic customer engagement, focusing on software renewals, platform migrations, plan upgrades, and net-new sales
Collaborate with broader Sales teams(Channel & Advisory) & Post Sales Teams (CSMs) to lead strategies for revenue retention for existing customers and identifying upsell/cross-sell opportunities
Use data to support strategic territory planning with whitespace analysis and install base research
Change management, focusing on translating company wide KRs to team objectives

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

Senior Customer Success Manager

We're looking for a Senior Customer Success Manager, with at least 4 years of ex...

Location

United States

Salary:

Not provided

ClientSuccess

Expiration Date

Until further notice

Requirements

At least 4 years of experience as a Customer Success Manager in a high-engagement environment
Proven experience managing a portfolio of 50-70 customers, with a strong track record of success
MUST have experience using a Customer Success Management Platform
Comprehensive experience with Customer Success best practices
Exceptional communication skills, with the ability to clearly articulate complex ideas and concepts
Strong follow-up skills, ensuring that customer needs and expectations are consistently met
Demonstrated project management experience, with the ability to lead and manage multiple projects simultaneously
Ability to work in a fast-paced, dynamic environment
Strong problem-solving skills, with a proactive and solutions-oriented mindset

Job Responsibility

Customer Management: Serve as the point of contact for a portfolio of 50-70 customers, ensuring their needs are met and value is continuously delivered
Customer Engagement: Develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction
Retention & Growth: Proactively identify opportunities for upselling and cross-selling, working closely with sales and product teams to drive customer growth
Project Management: Lead and manage ongoing projects, ensuring timelines and goals are met. Partner with the Director, Success Services to manage Onboarding and Renewals
Communication & Follow-Up: Maintain regular, proactive communication with customers, providing updates, gathering feedback, and addressing any concerns
Risk Management: Identify at-risk accounts and develop strategies to mitigate churn, ensuring customer retention
Customer Advocacy: Act as a customer advocate within ClientSuccess, providing insights to product and leadership teams to enhance our offerings
Reporting: Track and report on key customer success metrics, including customer health, satisfaction, and retention

What we offer

Competitive salary and benefits package
Opportunities for professional growth and development
A collaborative and supportive work environment
The chance to make a significant impact on our customers and our company

Fulltime

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing a client-facing team within a digital services organisation
Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
Experience leading and developing high-performing customer success or account management teams within a digital services environment
Strong commercial acumen and a deep understanding of strategic account management
Exceptional stakeholder management, communication, and coaching skills
Ability to use data-driven insights to inform strategy and performance
Skilled at collaboration across departments, managing change, and championing customer experience improvements
Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
Natural ability to influence senior leaders and board members
Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums

Job Responsibility

Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
Act as the voice of the customer at a senior manager level
Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
Influence the business forecast for renewals and upsell
Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
Reduce customer churn
Coach the team to drive value-driven and strategic conversations with customers
Provide an escalation route
Ensure solutions and products proposed to customers are fit for purpose

What we offer

25 days’ holiday
Buy up to 5 more days holiday
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match
4 x life assurance
Flexible working

Fulltime

Customer Success Manager

We're expanding our Post-Sales team in Hyderabad and looking for experienced Cus...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

5+ years of consulting, services, customer success, or account management experience, directly managing customers and customer relationships
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients’ strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions.
Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product.
Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions.
Loves to learn about sophisticated technical products and to understand the intricacies of how they work.
A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit.

Job Responsibility

Analyze customer usage data to identify trends, areas for improvement, and opportunities for increased engagement. and proactively address risks to ensure retention.
Develop actionable insights and recommendations based on data analysis to inform strategic decisions and help customers achieve their goals.
Proactively identify and mitigate customer risks by monitoring adoption metrics and sentiment analysis, escalating issues as needed to ensure retention and growth.
Develop account maps, identifying key players, and understanding customer’s businesses via 10k and other publicly available information.
Enable customers to realize the full value of the Highspot platform and be able to articulate that value throughout their company. Deeply understand customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement.
Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals
in the event of key customer stakeholder turnover, you seek and build replacement relationships.
Collaborate with your Account Management partners on account strategy and execution.
Identify expansion and upsell opportunities to drive revenue growthIdentify and position add-on services to support customers in achieving their business outcomes and maximizing ROI
Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teamsKey

Fulltime

Customer Success Manager

We are looking for an experienced Customer Success Manager to join our Post-Sale...

Location

United Kingdom , London

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
3-5 years of consulting, services, customer success, or account management experience
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention
Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships
Excited about the ways products can be used to accelerate business goals
Loves to learn about sophisticated technical products and to understand the intricacies of how they work
A teammate with a high level of integrity and a desire to assist your team

Job Responsibility

Customer Relationship Ownership: Serve as the face and voice of Highspot to customers in your portfolio
Deeply understand your customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement
Manage relationships with solution owners to drive product usage and engagement
Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels
Strategic Account Planning: Collaborate with customers to develop a mutual value plan
Analyze your portfolio, identify risks and opportunities, and prioritize for impact
Collaborate with your Account Management partners in the event of renewal risk
You will be responsible for identifying expansion opportunities
Partner internally with Deployment Consultants, Technical Account Managers, Support, and Professional Services to optimize customer implementations and resolve technical challenges
Value Realization: Help customers realize the full value of the Highspot platform

What we offer

Competitive compensation including equity
Flexible Leave Balance
Holiday week off between Christmas and New Year
Private medical insurance for you and your dependents
4 x death in service benefit
Income protection insurance
Company social events throughout the year
Meaningfully contribute to a compelling vision
Quarterly Recharge Fridays (paid days off for mental health recharge)
Access to Coaches and Therapists through Modern Health

Fulltime

Customer Success Manager

The Customer Success Manager is a key role within the Customer Experience organi...

Location

United Kingdom , London

Salary:

Not provided

Akeneo

Expiration Date

Until further notice

Requirements

Speak Spanish and English fluently
Solid background in customer success, account management, or project management within the SaaS or tech industry
Expert in developing and executing customer success plans, including onboarding, risk management, health monitoring, adoption and digital transformation
Experience creating lasting, trusted relationships with customer contacts in different roles up to the C-level
Strong track record in managing high-value customer accounts, driving retention, and achieving growth targets

Job Responsibility

Build strong relationships with key contacts at customer accounts, including C-level executives across both the business and IT
Drive adoption of our software and identify opportunities for expansion
Create prescriptive and customised success plans to help customers define, measure, and achieve success using Akeneo’s solutions
Engage with customers in insightful ways, including delivering personalised, action-focused business reviews
Understand the signs of risk and proactively identify it
Capable of devising strategies to mitigate risk and executing defined action plans
Achieve retention and growth targets by closing client renewals and discovering and managing upsell and cross-sell opportunities with the sales team
Contribute to Akeneo’s customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers
Collaborate with the Akeneo Professional Services team and Solution Integrators to ensure a successful deployment of Akeneo

What we offer

Flexible working hours
Hybrid setup allowing 3-4 days working from home
25 days of annual leave
Option to Work from Anywhere for up to 30 days per year
£450 budget to enhance your home office
£80 monthly sustainable transportation allowance for eco-friendly commuting
26 weeks of paid maternity leave
4 weeks of paid leave for the second parent
Up to 20 weeks of fully paid shared parental leave
Gradual return to work program

Fulltime

Senior Customer Success Manager

Are you an experienced Customer Success professional ready to lead, inspire, and...

Location

United Kingdom , London

Salary:

Not provided

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Proven experience in Customer Success, Account Management, or Client Services, ideally within an MSP, IT services, or cloud environment
Strong commercial acumen, with a track record in renewals, upselling, and cross-selling
Excellent communication, relationship-building, and stakeholder management skills
Ability to manage multiple accounts and priorities in a fast-paced environment
Experience mentoring or coaching customer success professionals, especially across remote or international teams
Familiarity with CRM or PSA platforms (e.g. HubSpot, Halo)
Knowledge of cybersecurity, managed services, cloud technologies, and ITIL best practices

Job Responsibility

Take ownership of a portfolio of strategic UK-based managed service clients, driving satisfaction, retention, and growth
Serve as a trusted advisor, aligning services to client business goals and identifying opportunities for innovation
Provide leadership and commercial guidance to a team of Customer Success Managers based overseas
Drive renewals, upsells, and cross-sells, particularly across managed security and cloud services
Lead client engagement through proactive check-ins, strategic reviews, and relationship development
Partner with internal technical, new business, and operations teams to ensure seamless delivery
Monitor account health and client feedback to identify risks and opportunities for expansion
Support the onboarding of new clients to ensure smooth adoption and integration of services
Act as an escalation point for client concerns, providing clear communication and swift resolution

What we offer

up to £15,000 performance-based bonus

Fulltime

Customer Engagement Manager

At Fitnescity, we strive to provide a world-class customer experience. Your role...

Location

United States

Salary:

Not provided

Fitnescity

Expiration Date

Until further notice

Requirements

Undergraduate or a Master's Degree in Management
Growth / Marketing / Customer Engagement experience
Good with numbers
Must be able to work in a competitive, fast-paced and dynamic environment
Should be comfortable working with little supervision
Excellent writing skills (this is a strict requirement)
Familiar with the fitness and wellness industry

Job Responsibility

Deeply understand our customer base, what brings them to our platform and what drives retention among cohorts
Lead and refine customer cohort analysis
Work closely with Operations to understand current customer pain points and implement initiatives to increase customer happiness
Lead customer engagement end to end (newsletter, journal and other content)
Run campaigns and other growth initiatives end-to-end (activation, retention, loyalty): Identify opportunities, prioritize projects, design experiments, develop campaign strategy, oversee execution and analyze results
Work with the team to unlock innovative, company-specific strategies for growth

Fulltime

Customer Retention & Growth Manager

360 Resourcing Solutions

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 12, 2026

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