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Travis Perkins Logo Travis Perkins · Customer Service

Customer Retention Executive

United Kingdom, West Bromwich Employment contract · Job Posted July 03, 2026
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Job Description

We’re looking for confident, motivated people to join our growing Customer Account Team — a high‑energy group focused on reconnecting with past customers and winning back their business. If you enjoy talking to people, solving problems, and making a real impact, this is the perfect place to start and grow your career.

Job Responsibility

  • Calling previous customers to understand their needs and rebuild relationships
  • Sharing new offers, solutions, and reasons to return
  • Listening carefully and finding the right outcome for each customer
  • Working towards achievable targets with full support from your team
  • Playing a key role in helping us grow and strengthen our customer base

Requirements

  • Confident speaking on the phone
  • Positive, resilient, and eager to learn
  • Motivated by achievable targets and personal growth
  • Ready to build skills that will last a lifetime

What we offer

  • Competitive salary
  • Bonus
  • A great team environment
  • Clear progression paths
  • Full training provided
  • A large PLC with real opportunities
  • Recognition and rewards
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  • Strong attention to detail and problem-solving skills with the ability to work under multiple deadlines
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  • Responsible for the renewal of customer subscriptions in their assigned territory
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  • Manage cadence for effective renewal forecasts and projections
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  • In collaboration with Customer Success, Finance, Legal, Deal Desk, Procurement and Sales teams, own, drive and manage the renewal process, including renewal quotes and renewal opportunities to ensure renewals are processed accurately and on-time
  • Identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
  • Actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
  • Accountable for maintaining accurate customer renewal records including licenses, software expiration dates and customer contact information
  • Communicate effectively with customers and internal stakeholders to provide updates, resolve issues, and gather feedback
  • Identify accounts at risk and work to develop and execute mitigation plans
  • Fulltime
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Arrow Right