Customer Retention Agent (Virtual)

• Contact assigned customers about expired lease agreements to secure payment or arrange product returns
• Communicate with customers and store teams to resolve nonpayment issues and review terms of agreements
• Build effective working relationships to reduce charge-offs and bad debt
• Practice active listening to understand customer needs while aligning with company objectives
• Perform other duties as assigned by management

• High school diploma or GED
• 2+ years of phone experience in a customer service or call center environment (preferred)
• Collections experience (first or third party) helpful but not required
• Proficiency in MS Word, Excel, and Outlook
• Strong interpersonal and communication skills, both verbal and written
• Ability to work independently in a remote setting
• Ability to manage time and resources to handle daily multi-tasking demands
• Strong attention to detail and proactive problem-solving skills
• Commitment to providing excellent customer service
• Initiative, a strong work ethic, and the ability to adapt to new challenges

Collections experience (first or third party)

• Medical
• Dental
• Vision
• Employee Retirement Plan
• 401(k)
• Life Insurance
• Paid Time Off (vacation, sick days, holidays)
• Ongoing Training and Development
• Tuition Reimbursement
• Employee Assistance Program
• Wellness Programs (physical and financial)
• Discounts and Associate Purchase Plan