Customer Retention Account Manager Job at JFrog (Netanya/Tel Aviv)

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing a client-facing team within a digital services organisation
Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
Experience leading and developing high-performing customer success or account management teams within a digital services environment
Strong commercial acumen and a deep understanding of strategic account management
Exceptional stakeholder management, communication, and coaching skills
Ability to use data-driven insights to inform strategy and performance
Skilled at collaboration across departments, managing change, and championing customer experience improvements
Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
Natural ability to influence senior leaders and board members
Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums

Job Responsibility

Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
Act as the voice of the customer at a senior manager level
Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
Influence the business forecast for renewals and upsell
Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
Reduce customer churn
Coach the team to drive value-driven and strategic conversations with customers
Provide an escalation route
Ensure solutions and products proposed to customers are fit for purpose

What we offer

25 days’ holiday
Buy up to 5 more days holiday
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match
4 x life assurance
Flexible working

Fulltime

Customer Success & Account Manager

We are seeking a versatile and client-focused professional to join our team as a...

Location

United States , Los Angeles

Salary:

115000.00 - 130000.00 USD / Year

Tech Holding

Expiration Date

Until further notice

Requirements

5+ years of experience in customer success, account management, or project management, preferably in tech or SaaS environments
Proven ability to manage complex client relationships and drive retention and satisfaction
Strong project management skills, with familiarity in Agile, Scrum, or Waterfall methodologies
Skilled at managing multiple priorities while maintaining attention to detail
Strong communication and presentation skills, able to adapt technical conversations for different audiences
Analytical thinker with a data-driven approach to decision-making
Experience with CRM platforms (e.g., Salesforce, HubSpot) and project management tools (e.g., Jira, Asana, Monday.com)
Bachelor’s degree in Business, Technology, or a related field

Job Responsibility

Serve as the primary advocate for assigned clients, ensuring they achieve success metrics and maximum product value
Develop and execute customer success plans, including onboarding, adoption, and outcome tracking
Define project scope, goals, deliverables, and success criteria with both internal teams and clients
Build and maintain long-term strategic relationships with key client stakeholders
Identify upsell and cross-sell opportunities based on client business goals
Lead contract renewal processes, including term negotiation and renewal strategy
Collaborate with sales teams to support account expansion and revenue growth
Conduct regular business reviews to showcase value, capture feedback, and find optimization opportunities
Coordinate cross-functional resources (engineering, product, support) to meet project timelines
Manage project budgets, risks, timelines, and dependencies

What we offer

A culture that values flexibility, work-life balance
Competitive compensation packages and comprehensive health benefits
Work with a collaborative, global team of engineers who thrive on solving complex challenges
Professional growth through continuous learning, mentorship, and access to new technologies
Leadership that recognizes contributions and supports career advancement
A people-first environment where your ideas matter and innovation is encouraged

Fulltime

Manager, Technical Account Management

In this role you will lead a team of Technical Architects who serve as the bridg...

Location

United States , New York

Salary:

230000.00 - 260000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

3-5 years of people management experience, preferably leading technical customer-facing teams
Proven track record of building and scaling high-performing teams in fast-growing environments
Experience developing talent and creating career growth paths for technical professionals
Strong coaching and mentorship abilities with a focus on both technical and soft skill development
8-10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertise
Deep understanding of enterprise software implementations, APIs, databases, and data integration systems
Experience with customer success methodologies, metrics, and best practices
Proven ability to manage complex technical projects with multiple stakeholders
Exceptional communication and presentation skills with ability to influence at all organizational levels
Strong analytical and problem-solving abilities with a data-driven approach to decision making

Job Responsibility

Build, hire, and develop a high-performing team of Technical Architects focused on our largest Enterprise customers
Provide mentorship, coaching, and career development opportunities for team members
Establish team goals, performance metrics, and accountability structures that drive customer success outcomes
Foster a culture of continuous learning and technical excellence within the team
Drive retention and expansion strategies for our largest Enterprise customers in partnership with Sales leadership
Develop and implement scalable processes for customer onboarding, success planning, and expansion
Analyze customer health metrics and develop proactive intervention strategies
Ensure consistent delivery of technical expertise and guidance across all customer engagements
Maintain deep technical knowledge of Hightouch's platform and stay current with product developments
Establish technical best practices and standards for customer implementations

What we offer

Meaningful equity compensation in the form of ISO options
Offer early exercise and a 10 year post-termination exercise window

Fulltime

Account Manager

As an Account Manager for BES Group, you will be responsible for proactively man...

Location

United Kingdom , Manchester

Salary:

25000.00 GBP / Year

BES Group

Expiration Date

Until further notice

Requirements

Proven track record of working directly with a variety of customers and within the customer environment
Strong negotiation, influencing, and proactive sales skills with outstanding commercial acumen
Ability to build effective relationships at all levels and handle challenging conversations confidently
Excellent attention to detail, with strong numerical and analytical skills to support quality, profitable decision-making
Good understanding of statutory inspection, supporting legislation, and ideally knowledge of the Insurance or Inspection market
Evidence of delivering measurable results, including customer retention, upselling, business growth, and contribution to team performance
Ability to manage workload effectively while adapting to changing customer and business priorities

Job Responsibility

Build and develop sustainable customer relationships to deliver targeted results supporting profitable growth, retention, and service
Proactively manage customer relationships, regularly contacting and updating customers
Take accountability for customer queries, using internal and external relationships to ensure timely and accurate resolution
Handle customer requests on policy updates, queries, and renewals
Manage customer interactions in an efficient, courteous, and timely manner while setting and meeting customer expectations
Use influencing and negotiation skills to retain business, generate leads, create new opportunities, and expand client relationships
Cross-sell relevant services and insurance to increase sales revenue
Review and analyse customer accounts to ensure informed financial decisions
Make balanced, informed decisions on customer accounts, considering the needs of both customers and BES Group
Follow agreed processes and procedures to consistently achieve customer service standards

What we offer

Opportunity to earn commission with the sales incentive plan
Up to 10% pension contribution
2 x life cover
Enhanced maternity / adoption leave
Annual salary review
25 days annual leave plus 8 bank holidays
An additional day’s holiday for your birthday every year
An extra day’s holiday to take on Christmas Eve each year
Access to our buy and sell holiday scheme
Opportunity for flexible working

Fulltime

Customer Success Manager

We're expanding our Post-Sales team in Hyderabad and looking for experienced Cus...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

5+ years of consulting, services, customer success, or account management experience, directly managing customers and customer relationships
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients’ strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions.
Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product.
Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions.
Loves to learn about sophisticated technical products and to understand the intricacies of how they work.
A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit.

Job Responsibility

Analyze customer usage data to identify trends, areas for improvement, and opportunities for increased engagement. and proactively address risks to ensure retention.
Develop actionable insights and recommendations based on data analysis to inform strategic decisions and help customers achieve their goals.
Proactively identify and mitigate customer risks by monitoring adoption metrics and sentiment analysis, escalating issues as needed to ensure retention and growth.
Develop account maps, identifying key players, and understanding customer’s businesses via 10k and other publicly available information.
Enable customers to realize the full value of the Highspot platform and be able to articulate that value throughout their company. Deeply understand customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement.
Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals
in the event of key customer stakeholder turnover, you seek and build replacement relationships.
Collaborate with your Account Management partners on account strategy and execution.
Identify expansion and upsell opportunities to drive revenue growthIdentify and position add-on services to support customers in achieving their business outcomes and maximizing ROI
Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teamsKey

Fulltime

Sales & Account Manager

Join a dynamic team as a Sales & Account Manager and become the heartbeat of cus...

Location

United Kingdom , Chelmsford

Salary:

30000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in sales account management or sales support within a fast-paced industry
Strong interpersonal and communication skills
Exceptional organizational skills and ability to manage multiple accounts and projects simultaneously
Proactive, customer-centric approach to problem-solving and account management
Experience supporting Business Development Managers and working with sales support teams
Ability to manage and prioritize tasks effectively to meet deadlines and customer needs
Team-oriented attitude with strong focus on collaboration and service excellence
Must drive and have access to a vehicle

Job Responsibility

Serve as primary point of contact for clients, building strong relationships
Oversee designated customer base from head office
Identify opportunities to upsell care packages and service/maintenance agreements
Work closely with Business Development Managers to assist with new account acquisitions
Ensure customers are aware of service and maintenance offerings
Address queries and resolve customer issues promptly
Work with internal sales, technical, and marketing teams
Develop strategies to enhance customer retention and account expansion
Assist with contract renewals

What we offer

Commission

Fulltime

Customer Success Manager

We are in search of a Customer Success Manager to be part of our team, based in ...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of detail-oriented experience in a similar role
Proficiency in key account management
Demonstrated ability in account management
Experience in product management is required
Strong stakeholder engagement skills
Proven experience in stakeholder management

Job Responsibility

Engage in strategic partnerships with customer leadership, aligning our solutions with their business objectives
Drive customer success by ensuring maximum value is derived from our product, leading to strong adoption and long-term retention
Identify growth and expansion opportunities by understanding customer needs and aligning them with our offerings
Actively engage customers to drive renewals and mitigate churn by maintaining strong relationships
Build and maintain relationships with key decision-makers and executives to strengthen long-term partnerships
Act as a customer advocate within the company, collaborating cross-functionally with sales, product, and support teams to ensure a seamless experience
Monitor customer usage data, feedback, and market trends to drive strategic initiatives that enhance customer success
Utilize your skills in key account management, product management, and stakeholder engagement to influence decision-makers and drive strategic initiatives within customer organizations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Senior Customer Success Manager

Are you an experienced Customer Success professional ready to lead, inspire, and...

Location

United Kingdom , London

Salary:

Not provided

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Proven experience in Customer Success, Account Management, or Client Services, ideally within an MSP, IT services, or cloud environment
Strong commercial acumen, with a track record in renewals, upselling, and cross-selling
Excellent communication, relationship-building, and stakeholder management skills
Ability to manage multiple accounts and priorities in a fast-paced environment
Experience mentoring or coaching customer success professionals, especially across remote or international teams
Familiarity with CRM or PSA platforms (e.g. HubSpot, Halo)
Knowledge of cybersecurity, managed services, cloud technologies, and ITIL best practices

Job Responsibility

Take ownership of a portfolio of strategic UK-based managed service clients, driving satisfaction, retention, and growth
Serve as a trusted advisor, aligning services to client business goals and identifying opportunities for innovation
Provide leadership and commercial guidance to a team of Customer Success Managers based overseas
Drive renewals, upsells, and cross-sells, particularly across managed security and cloud services
Lead client engagement through proactive check-ins, strategic reviews, and relationship development
Partner with internal technical, new business, and operations teams to ensure seamless delivery
Monitor account health and client feedback to identify risks and opportunities for expansion
Support the onboarding of new clients to ensure smooth adoption and integration of services
Act as an escalation point for client concerns, providing clear communication and swift resolution

What we offer

up to £15,000 performance-based bonus

Fulltime

Customer Retention Account Manager

JFrog

Location:
Israel , Netanya/Tel Aviv

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 18, 2026

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