Customer Results Specialist Job at Defyned Brands (Colorado Springs)

Customer Lifecycle Marketing Specialist

We’re looking for an experienced Customer Lifecycle Marketing Specialist to driv...

Location

United Kingdom , Hull

Salary:

Not provided

ARCO Limited

Expiration Date

Until further notice

Requirements

Strong hands-on experience with email marketing platforms and marketing automation
Proven background in lifecycle marketing within either B2B or B2C environments
Ability to build segmentation, automated workflows and personalised communications
Data-driven mindset with strong analytical skills
Excellent communication, content creation and project management abilities
Experience with CRM systems and multi-channel campaign delivery
Confidence influencing stakeholders at all levels in a fast-paced environment

Job Responsibility

Develop and deliver customer lifecycle plans that support Active Customer Base growth
Create tailored multi-channel campaigns, including Always-On activity, automated journeys and loyalty programmes
Lead customer communications such as newsletters, targeted emails and nurture programmes
Act as a super-user for our email solution platform (e.g. Optimizely), driving automation, segmentation and optimisation
Work with Data Science to analyse results and improve performance through insight
Collaborate with internal teams and agencies to produce impactful campaign assets

What we offer

A competitive starting salary plus bonus
32 days holiday inclusive of bank holidays which rises with service, plus the option to purchase up to 5 more days each calendar year
2 fully paid Community Volunteering days every year
An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
Free, 24-hour access to our Employee Assistance Programme
Health Cash Plan where we'll reimburse up to 100% of everyday healthcare costs
Access to our Learning Management System, to support your personal and career development
Long-term service awards

Fulltime

Process Specialist III

We are looking for a skilled and detail-oriented Process Specialist III (Senior)...

Location

United States , Columbus

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in customer service roles with a focus on professionalism and responsiveness
Ability to compile, process, and interpret data accurately
Familiarity with annuities and investment products is highly desirable
Strong communication skills for interacting with advisors, customers, and vendors
Excellent organizational skills to manage multiple tasks effectively
Experience in operational support or similar roles
Demonstrated ability to work collaboratively in a team environment
Attention to detail and commitment to delivering high-quality results

Job Responsibility

Perform operational tasks with accuracy and efficiency to support business processes
Compile and analyze data for system inputs and reporting purposes
Communicate effectively with advisors to ensure clear understanding of processes and requirements
Provide excellent customer service by addressing inquiries and resolving issues promptly
Build and maintain strong relationships with vendors to support business operations
Apply knowledge of annuities and investment products to assist with relevant tasks and decision-making
Ensure compliance with company policies and procedures in all activities
Collaborate with team members to streamline processes and optimize workflow
Identify opportunities for improvement and contribute to the implementation of solutions

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Cash Management Solutions Specialist

We are looking for a Cash Management Solutions Specialist to join our Inetum Tea...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Academic background in Finance, Business Administration or related field
+6 years in Customer Service/Account Management in Financial Services, IT Support or Project Management roles (in Banking environment is a plus) or other relevant experience
Strong orientation towards the customer, goals, and results
General IT and Cash Management products knowledge
Fluency in English (mandatory)
Proficiency in MS Office, especially Excel
Excellent communication skills

Job Responsibility

Manages end-to-end delivery of Cash Management solutions for your client portfolio, anticipating needs and proposing smart, tailored solutions
Takes full ownership of the project lifecycle, from scoping and setup to post-go-live support
Keeps clients informed and engaged throughout the process, ensuring transparency and trust, while ensuring clients are well-trained and satisfied with the solutions delivered
Follows up on incidents, analyzes feedback, and ensures client concerns are addressed effectively
Adheres to internal controls and reports key updates to the Team Leader
Contributes to the evolution of Cash Management services and shares the expertise across teams

What we offer

Hybrid work with 2/3 days in the office in Lisbon per week

Fulltime

Learning Specialist

Our team delivers global learning solutions and performance support to CS intern...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

2+ years of experience in financial services, technology and/or Customer Success role
3+ years of experience in learning delivery, mentoring and/or performance coaching
Regarded as a leader and mentor on the team
Demonstrate desire to grow in the Learning and Development space, up to and including instructional design methods and learning strategy
Strong public speaking skills
Experience training and facilitating groups of people in remote environments
Strong teaching and coaching skills, and a desire to see others succeed
Partner cross functionally and globally
Effectively manage time and take initiative as issues arise

Job Responsibility

Develop soft skills and technical knowledge to drive a higher level of performance
Own and support the learner experience from new hire or upskill training through performance support period
Deliver engaging, interactive training to adult learners through new hire and/or upskill training programs
Measure learning experience and performance outcomes during and after training, in partnership with critical stakeholders like CS leadership and QA, to identify opportunities with training programs, advocate performance and advocate workflows
Support a full range of stakeholder and learner needs: coaching, facilitation, and content creation to maintain new and existing training courses
Be a thought partner and provide mentorship support to junior team members (e.g. classroom observations and feedback, guidance on projects, etc)
Act as functional leader for newly hired team members assigned to your program. You will track and document performance according to required metrics, as well as have corresponding performance coaching conversations as required
Support advocates during and after classroom training through training delivery and various engagement mechanisms such as weekly 1:1s, real-time coaching, call monitoring, and auditing at development of new associates to strive towards exceeding performance expectations
Measure post-training performance gaps to identify opportunities for continuous improvement with an emphasis on achieving performance results.
Responsible for the learning system and Coda tracking of learning programs and projects

What we offer

Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning

Collections Specialist

The Collections Specialist will be responsible for correspondence with accounts ...

Location

United States , Lincoln

Salary:

Not provided

Sandhills Global

Expiration Date

Until further notice

Requirements

Excellent oral and written communication skills
Able to work independently and communicate within a team environment
Results oriented
Flexible and open to change
Stable and progressive work history
Professional appearance and demeanor

Job Responsibility

Correspondence with accounts which have been moved to delinquent status and to apply payments accordingly
Work with customers who have filed a request for follow up on a transaction as necessary
Verifying registration information for new registered users and processing the information
Entering and maintain information on auction results for the website
Assume other details as assigned

What we offer

Recovery incentive

Fulltime

Technical Sales Solutions Specialist

Formlabs is looking for highly motivated individuals to join us as we build an a...

Location

United States , Milwaukee

Salary:

70000.00 USD / Year

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in a STEM-related field
0-5 years full-time work experience
Naturally curious and passionate about a wide variety of topics, especially technology
A relationship builder who is customer focused and results-oriented
Able to work independently but enjoy and thrive in a team environment
Able to effectively communicate with customers via phone, video & email
Have the ability to handle rejection, learn, and adapt

Job Responsibility

Understand customer demand to effectively consult & sell cutting-edge additive manufacturing technology using a solution-oriented approach
Identify sales leads and follow up on inbound sales inquiries by phone and email
Ensure an amazing customer experience while assessing up-sell and cross-sell potential, with the goal of increasing product usage and satisfaction
Coordinate regular touch points with customers to better understand their needs and align results to sales growth
Represent Formlabs at trade shows and onsite customer events
Collaborate with key decision makers to identify opportunities and develop ideas that deliver sales results
Become a knowledgeable champion of Formlabs technology through hands-on training & experience with our products

What we offer

Competitive salary and sales commission system
Opportunity to qualify & close high-potential inbound sales leads
Ownership in a cutting edge tech company
Extensive, continuous sales and technical training
Industry leading products that you can stand behind
Fast paced and meaningful work
A unique and exciting office environment
Hybrid work - 60% in-office (3 days)
Comprehensive healthcare coverage (Medical, Dental, Vision)
Tenure-based paid Sabbatical Leave (up to 6 weeks)

Fulltime

Event specialist

Part-time weekend role as an Event Specialist for Advanced Window Systems (AWS)....

Location

United States

Salary:

18.00 - 24.00 USD / Hour

Advanced Window Systems, LLC

Expiration Date

Until further notice

Requirements

People Person: love interacting with others and building relationships
Great Listener: empathetic listening skills to understand customer needs
Detail-Oriented: sharp focus on accuracy and follow-through
Leadership Potential: ability to take initiative and inspire others
Multi-Tasker: comfortable juggling multiple responsibilities
Result Oriented: driving results to hit goals
Physically Capable: ability to lift 50+ pounds and stand for long periods
Reliable Transportation: dependable means to get to event locations in CT & Western MA with event set-up (tent, weights, table, sign, etc.)
Must be available to work weekends and evenings

Job Responsibility

Attend home shows and special events (indoor & outdoor) to connect with potential customers
Promote AWS products and services, answering questions professionally
Generate leads by engaging event attendees and scheduling free in-home consultations
Collaborate with events team to deliver exceptional customer experience
Set-up and breakdown of AWS display at events

What we offer

Weekly pay
Unlimited earning potential with performance-based bonuses
Thorough training
Supportive, laid-back, family-oriented team culture
Perfect side hustle for second stream of income
Growth potential

Parttime

Protergia Training Specialist

Protergia Training Specialist to join B2C team, part of M Energy Customer Soluti...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Bachelor's degree in Education, Communication, or related field
2+ years of experience in training delivery, preferably in sales, customer service, or retail environments
Previous experience in sales will be considered an asset, with proven ability to deliver Sales and Soft Skills training (e.g. Sales Techniques, Negotiation Skills, and Coaching)
Excellent communication and interpersonal skills, with the ability to adapt training content and delivery to diverse audiences across Retail, B2B, and Customer Care functions
Strong business and customer orientation, demonstrating flexibility and a collaborative approach to align learning initiatives with organizational objectives
Highly organized and analytical, able to manage multiple training projects across locations while assessing effectiveness through KPIs, feedback, and performance data
Proficient in MS Office
familiarity with QA systems, reporting tools, or CRM platforms (e.g. Salesforce) is considered an asset
Fluency in English (written and spoken) required

Job Responsibility

Designing and delivering classroom and eLearning programs focused on sales, customer service (aftersales), and commercial policies, tailored to the specific needs of each channel (Contact Center, Indirect, Retail Stores, Back Office, Customer Support)
Creating and maintaining training materials, including product guides, sales scenarios, and communication frameworks, ensuring alignment with company standards and business strategy
Coordinating the full training cycle from needs analysis and preparation to delivery, evaluation, and continuous improvement based on feedback and performance results
Managing digital learning tools such as the LMS, intranet, and knowledge base, ensuring up-to-date content and accurate training records
Applying innovative learning techniques (e.g., gamification, role plays, blended and accreditation programs) to enhance engagement, knowledge retention, and skill application
Collaborating with Store Inspectors and local teams to support on-the-job learning and deliver consistent, high-quality training experiences across central (Paiania, Athens) and regional sites (e.g., Thessaloniki)

What we offer

Competitive remuneration package
Ticket Restaurant
Preferential household electricity plan
Group Health Insurance program
Pension Plan

Fulltime

Select Country

Customer Results Specialist

Job Responsibility

Requirements

What we offer

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