Customer Resolutions Team Leader Job at IKEA (Tempe)

Team Leader - Customer Service

Reporting to the Junior Operations Manager, the Team Leader will be responsible ...

Location

South Africa , Cape Town

Salary:

Not provided

Collinson

Expiration Date

Until further notice

Requirements

Managerial Diploma or Degree (advantageous)
Strong knowledge of customer service and contact centre operations
Proven people management and coaching experience
Advanced computer literacy and strong data analysis skills
Excellent verbal and written communication skills
Strong problem-solving and conflict resolution abilities
Process-driven with strong attention to detail
Highly motivated, adaptable, and able to manage priorities under pressure
Ability to build strong working relationships across teams and departments
Ability to manage multiple priorities in a fast-paced environment

Job Responsibility

Actively manage and support agents through regular feedback, coaching, and performance management
Oversee day-to-day operational performance of the assigned team
Ensure all KPIs, quality standards, and client SLAs are achieved
Manage adherence, attendance, and scheduling within the team
Handle escalations, customer complaints, and operational interruptions
Conduct 1:1 performance and development sessions (PEPs)
Work closely with Performance Coaches to support agent development
Compile, analyse, and report on operational data and performance metrics
Maintain consistent communication within the team and across departments
Lead by example and uphold Collinson Group South Africa’s standards of professionalism, integrity, and conduct

Customer Care Team Leader

Join us as a Customer Care Team Leader within Servicing and Support, where you w...

Location

United Kingdom , Knutsford

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience in people leadership and team development
Proven experience within a telephony-based role

Job Responsibility

Lead and motivate a team of up to 15 colleagues delivering high-quality support to high-value Business Banking clients through phone and email
Drive performance against Service Level Agreements
Oversee the effective handling of servicing requests
Foster a culture of excellence
Ensure team consistently delivers an outstanding service experience
Lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes
Build and maintain team’s capability to deliver excellent customer outcomes
Customer service to create excellent customer satisfaction and positively influence NPS
Identification and maintenance of active performance management standards across the team
Day to day running of the business, using internal and external insights to develop an effective business plan

What we offer

State-of-the art, collaborative workspaces
Onsite gym
Shuttle bus from local bus, tram, and train stations on weekdays
Opportunities to socialise
Clubs and groups
Immersive events (firework displays, gigs, diverse celebrations, art & crafts sessions)
Hybrid working

Fulltime

Customer Excellence Team Leader

At brsk, we’re all about creating seamless, human-centred experiences every time...

Location

South Africa , Johannesburg

Salary:

Not provided

Brsk

Expiration Date

Until further notice

Requirements

Proven experience in a customer service team leader or second-tier support role, in a contact centre or face-to-face environment
Strong knowledge of technical support and social media customer interactions
A coaching-first mindset
An obsession with the customer journey, paired with the operational acumen to drive results
Excellent communication skills—both written and verbal—and the ability to connect with people at all levels
The ability to thrive in a fast-paced, ever-evolving environment
Experience with customer service ticketing systems, QuickBase, HubSpot, and Microsoft Office suite, Teams, Dialpad Telephony, Workforce management and contact centre statistics/analytics

Job Responsibility

Championing the voice of the customer across the entire brsk business
Leading, mentoring, and coaching a team of Customer Excellence Agents to deliver best-in-class support every single time
Ensuring a seamless 24/7/365 customer service experience via a rotating monthly roster
Managing fault resolution across multiple channels—call centre, email, social media, in-person, and more
Embedding a First Contact Resolution approach as the standard for handling enquiries
Monitoring and improving customer experience through consistent feedback loops
Holding monthly 1:1s with team members to guide growth, engagement, and performance
Driving operational efficiency and effectiveness across the team
Measuring performance against clearly defined KPIs—and celebrating wins
Encouraging cross-functional collaboration to continually elevate the customer journey

What we offer

A monthly remote work and connectivity allowance

New

Complaints Team Leader

Hyde is looking for a Complaints Team Leader to join our collaborative and value...

Location

United Kingdom , London

Salary:

37000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in complaints handling, customer resolution or customer experience within a regulated environment
Strong communication, coaching and stakeholder management skills
A proactive mindset and passion for delivering meaningful resolutions for customers
The ability to interpret complaints data, manage team performance and drive continuous improvement

Job Responsibility

Manage and develop a team of Resolutions Officers to deliver an efficient, customer-focused complaints service
Ensure complaints are handled in line with policy, legislation and the Housing Ombudsman Complaint Handling Code
Use insight and learning to drive continuous service improvement for customers
Lead, coach and performance manage the Complaints team to deliver an excellent, customer-focused and efficient service
Promote a strong resolution focus across customer touchpoints, ensuring complaints are responded to and resolved in a timely and appropriate way
Analyse complaints data, case reviews and learning reports to identify service gaps and recommend continuous improvements
Oversee compliance with complaints policies, procedures, relevant legislation, SLAs and the Housing Ombudsman Complaint Handling Code
Coordinate escalated enquiries, external agency enquiries and Housing Ombudsman responses, ensuring clear, accessible and high-quality submissions

What we offer

Excellent pension scheme
Generous holiday allowance
Life assurance
Award-winning flexible benefits platform
Support for learning and career development
Hybrid working options available

Fulltime

Service Desk Team Leader

We are looking for an experienced Technology Service Desk Team Lead to join the ...

Location

Australia

Salary:

Not provided

Merivale

Expiration Date

Until further notice

Requirements

5+ years’ experience across IT Service Desk, end-user support or IT service operations
Previous experience leading, supervising or mentoring a Service Desk or end-user support team
Strong working knowledge of ITIL practices, particularly Incident, Request, Problem, Change and Knowledge Management
Hands-on experience using ITSM platforms, ticket workflows, queue management, SLA reporting and service metrics
Strong customer service mindset with excellent written and verbal communication skills
Experience coordinating escalations, major incidents and cross-team service restoration activities
Strong understanding of Microsoft workplace technologies, identity and access support, endpoint support and common business applications
Experience preparing rosters or coordinating after-hours and on-call support arrangements
Strong analytical skills, with the ability to identify trends, risks and improvement opportunities from service data

Job Responsibility

Lead daily Service Desk operations, coordinating workloads, priorities and service delivery across incidents, requests, access requests and escalations
Manage ITSM ticket disciplines including triage, categorisation, prioritisation, assignment, escalation, backlog control and closure quality
Drive ITIL-aligned practices across Incident, Request, Problem, Change, Knowledge and Major Incident Management
Act as the key operational escalation point for complex or high-impact service issues, working closely with field support, infrastructure, cyber security, applications teams and third-party vendors
Support Major Incident management through clear communication, stakeholder updates, technical coordination and post-incident review actions
Develop and maintain knowledge articles, SOPs and support documentation to improve consistency, resolution speed and self-service capability
Coach, mentor and develop the Service Desk team through structured feedback, quality reviews, training plans and day-to-day support
Coordinate team rosters, leave planning, on-call coverage and out-of-hours support aligned to venue trading hours and business-critical periods
Identify opportunities to use automation, AI-enabled tools and ITSM improvements to reduce manual effort and enhance the customer experience

What we offer

25% staff discount across 90+ Merivale venues
Exclusive monthly perks, staff-only rewards and events
Merivale Staff Cellar – access to premium wines at staff pricing
Unlimited career growth with endless development opportunities
Merivale Academy – online and in-person training, including Leadership & Performance, First Aid, Food Safety and more
Professional accreditation support – including Leadership qualifications
Employee Assistance Program – confidential wellbeing and mental health support, provided by Sonder
Employee Referral Program – earn rewards for bringing great people on board

Fulltime

KYC Team Leader

We founded iamproperty to do the things no one else was doing, but we’ve grown b...

Location

United Kingdom

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience managing or supervising a team
Strong knowledge of KYC, Customer Due Diligence (CDD), and Anti-Money Laundering regulations
Excellent communication and stakeholder management skills
The ability to make balanced, risk-based decisions
A proactive and solutions-focused mindset
Strong organisational skills and attention to detail
Experience coaching and developing others to achieve their potential
A passion for delivering outstanding customer service

Job Responsibility

Leading, coaching, and developing a high-performing KYC team
Managing day-to-day workflow, productivity, and service levels
Supporting the resolution of complex and high-risk customer cases
Ensuring AML and KYC processes are completed accurately and efficiently
Monitoring team performance and delivering regular feedback and development support
Building strong relationships with internal stakeholders and customers
Identifying opportunities to improve processes and customer experience
Supporting compliance reporting, audits, and regulatory requirements
Keeping up to date with changes in legislation and industry best practice

What we offer

Private Counselling with a weekly confidential helpline
SimplyHealth private healthcare plan
£150 Wellbeing Allowance per year
Working elsewhere policy (4 weeks per year)
Buy and sell annual leave scheme (upto 3 days per year)
Birthday off

Fulltime

Bmw Corporate Hub Team Leader

We have an exciting opportunity for an experienced and motivated Corporate Hub T...

Location

United Kingdom , Coventry

Salary:

Not provided

Sytner BMW Worcester

Expiration Date

Until further notice

Requirements

Previous experience leading or supervising an administration, sales support, or customer service team
Strong organisational and time management skills with the ability to prioritise effectively in a fast-paced environment
Excellent communication and interpersonal skills
Proven ability to motivate, coach, and develop team members
Strong attention to detail and commitment to accuracy
Ability to manage multiple priorities while maintaining high service standards
Proactive problem-solving skills and a continuous improvement mindset
Competent in Microsoft Office applications and business systems

Job Responsibility

Lead, motivate, and develop a team of Corporate Sales Administrators to achieve departmental objectives and service level agreements
Monitor team performance, workload distribution, and productivity to ensure efficient order processing and customer support
Oversee customer enquiries, vehicle quotations, orders, registrations, deliveries, and invoicing processes
Ensure all records and documentation are accurately maintained across internal and manufacturer systems, including Ebbon, eDoc, and Digifile
Manage vehicle lead times and ensure timely communication with customers, leasing companies, and dealerships
Build and maintain strong relationships with leasing partners and internal stakeholders
Produce and analyse operational reports, identifying trends and opportunities for continuous improvement
Support the resolution of complex customer, supplier, and operational issues
Ensure compliance with company policies, manufacturer standards, and regulatory requirements
Drive a culture of accountability, teamwork, and exceptional customer service

What we offer

Enhanced Holiday Entitlement
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work
Flexible working solutions

Fulltime

Credit Control Team Leader

At Safetykleen, we help businesses operate more safely, responsibly and efficien...

Location

United Kingdom , Dinnington

Salary:

35000.00 - 41000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in credit control, collections or debt management
Experience supervising, mentoring or leading others
Strong communication skills, with the confidence to handle escalated customer conversations
The ability to work under pressure and manage deadlines
Good judgement when dealing with customer disputes, risk and sensitive account issues
Strong attention to detail and accurate record keeping
Good Microsoft Office skills and confidence using credit control systems
The ability to challenge constructively and work with stakeholders to find solutions

Job Responsibility

Supporting, guiding and motivating the Credit Control team in their day-to-day activity
Helping the team deliver against agreed collection targets, KPIs and service expectations
Providing coaching, feedback and practical support to team members
Helping manage aged debt, reduce risk and minimise potential write-offs
Supporting the review of customer accounts where further action or legal escalation may be required
Handling escalated customer account queries professionally and constructively
Working with colleagues across the business to help resolve customer issues quickly and clearly
Ensuring credit control systems are updated accurately and reflect current activity
Preparing updates, reports and information on collections and debt activity for management
Supporting process changes across the Order to Cash function where required

What we offer

25 days holiday plus Bank Holidays
5% Contributory Pension scheme
Family life assurance (3x salary)
Private healthcare from day 1
Enhanced maternity and paternity pay
Cycle to work scheme
Employee Assistance Programme with 24/7 confidential helpline support
Access to learning opportunities to support career development

Fulltime

Select Country

Customer Resolutions Team Leader

Job Responsibility

Requirements

What we offer

Looking for more opportunities?