Customer Resolutions Specialist, IKEA

IKEA

Location:
United States, Centennial

Category:
Customer Service

Contract Type:
Employment contract

Salary:

22.77 - 32.50 USD / Hour

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Job Description:

At IKEA, we believe in creating a better everyday life for the many. In this role, you will resolve customer issues, collaborate with various partners, and uphold our values to ensure customer satisfaction and operational excellence. Join an inclusive work environment that values co-worker well-being and professional growth while contributing to impactful goals.

Job Responsibility:

Resolves customer issues by collecting pertinent information, informing customers of options, and finding an acceptable resolution
Resolves customer issues with urgency while balancing the needs of the customer, as well as the needs of the IKEA store, Customer Support Center while considering operational procedures and costs
Collaborates with our Store partners, service providers and installation providers to satisfy customer issues and to ensure customer standards are met or exceeded
Provides customers with a forum to express their concerns and react in a professional and empathetic manner
Maintains accurate records of customer resolutions and follow through/negotiate credits and/or discounts based on Return policy/incident and coordinate the return of merchandise with the customer
Creates and supports reporting Customer Resolution metrics to ensure KPIs are being met
Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

Requirements:

Ability to work from home (in a commutable distance to an IKEA location)
1 year of call center, sales or customer service experience preferred

What we offer:

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

Additional Information:

Job Posted:
August 01, 2025

Expiration:
August 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Resolutions Specialist

IKEA

Location:United States, Centennial

Category:Customer Service

Contract Type:Employment contract