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IKEA Logo IKEA · Customer Service

Customer Resolutions Specialist

United States, Oak Creek 19.96 - 28.20 USD / Hour · Job Posted July 04, 2026
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Job Description

Why we will love you: You care about making a positive impact. You understand greatness requires thinking differently. An inclusive work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. If you want to contribute, grow, and share your uniqueness, join our team and start a better life for yourself. Together as a team: At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Job Responsibility

  • Resolves customer issues by collecting pertinent information, informing customers of options, and finding an acceptable resolution
  • Resolves customer issues with urgency while balancing the needs of the customer
  • as well as the needs of the IKEA store, Customer Support Center while considering operational procedures and costs
  • Collaborates with our Store partners, service providers and installation providers to satisfy customer issues and to ensure customer standards are met or exceeded
  • Provides customers with a forum to express their concerns and react in a professional and empathetic manner
  • Maintains accurate records of customer resolutions and follow through/negotiate credits and/or discounts based on Return policy/incident and coordinate the return of merchandise with the customer
  • Creates and supports reporting Customer Resolution metrics to ensure KPIs are being met
  • Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

Requirements

1 year of call center, sales or customer service experience preferred.

What we offer

  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment
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