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Customer Resolutions Specialist

miele.co.uk Logo

Miele GB

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Location:
United Kingdom , Abingdon

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

27000.00 GBP / Year ▼
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Job Description:

Based at our headquarters in Abingdon, Oxfordshire, we are seeking dedicated Customer Resolutions Specialist to join our Customer Service delivery team. This role is pivotal in ensuring our domestic customers receive top-tier service and support throughout their lifecycle with Miele products.

Job Responsibility:

  • Deliver Premium Customer Service: Engage directly with customers via email and phone to provide exceptional after sales service
  • Complaint Handling: investigate, address and resolve customer complaints and issues promptly
  • Communication and Customer Service Network: Ensure our communication between the global Contact Centre, our local team and field based colleagues is strong and aligned
  • Administrative Tasks: Handle various administrative duties related to service orders, sales orders, and appliance needs with accuracy

Requirements:

  • Passionate and energised by problem solving and exceeding customer expectations
  • Highly effective and proactive at problem solving
  • Previous experience of working in administration and customer service
  • Professional in communication with the ability to build rapport and trust
  • Independence and resilience and a willingness to adapt to customer’s needs
  • Ability to affectively multi-task
  • IT literate with the ability to pick up new systems and processes
  • Work really well as a team to achieve great results
What we offer:
  • A Competitive Salary + Bonus
  • Health & Wellness benefits
  • Training & Development opportunities
  • Evolving pay and benefits packages
  • World-class training and development
  • Support for career development

Additional Information:

Job Posted:
February 04, 2026

Work Type:
On-site work
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