Customer Resolutions Executive Job at 360 Resourcing Solutions (Abingdon)

Customer Resolutions Executive

Role focused on handling customer complaints and finding resolutions in a fibre ...

Location

United Kingdom , Abingdon

Salary:

27000.00 - 30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience working with the general public to handle complaints or find resolutions
Willingness to learn and build relationships
Positive attitude to achieve a good result
Strong relationship-building skills
Ability to collaborate with build and engineering teams

Job Responsibility

Take full ownership of customer resolutions
Take deep dive into resolutions
Case management rather than call answering
Work closely with others to find effective resolutions
Collaborate with build and engineering teams
Gather information needed to reach successful outcomes
See resolutions through from end to end
Make decisions to ensure first class customer satisfaction
Become expert in resolving queries and understanding fibre broadband network build and maintenance

What we offer

Bonus of up to £320 per month
Generous employer pension with up to 8% matched contribution
Income protection & life assurance
25 days holiday plus bank holidays
Holiday purchase scheme
Yay Days
Birthday off
Health cash plan
24/7 remote GP access
Employee Assistance Programme including counselling & legal advice

Fulltime

Senior Executive – Customer Care

We are seeking a hands-on and committed Senior Executive – Customer Care to work...

Location

Sri Lanka , Colombo

Salary:

Not provided

Carnage Merchandise (Pvt) Ltd

Expiration Date

Until further notice

Requirements

1–2 years of experience in a customer care or senior executive role within an apparel company, leading bank, or similar organization
Strong hands-on experience in managing customer interactions and service-related issues
Good understanding of customer service processes, service recovery, and quality standards
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and manage multiple customer cases simultaneously
Proficiency in MS Office and customer service or CRM systems
Bachelor’s degree in business administration, Marketing, or a related field will be an added advantage

Job Responsibility

Work alongside Customer Care Executives on a daily basis to handle customer inquiries, orders, complaints, and service requests
Actively manage customer interactions across multiple channels, including phone, email, and social media
Support and guide executives in resolving customer issues, providing hands-on assistance where required
Directly handle complex, sensitive, or escalated customer cases and ensure timely closure
Ensure customer service policies, procedures, and SLAs are followed during day-to-day operations
Coordinate with internal teams such as sales, logistics, operations, and production to ensure effective and timely resolution of customer concerns
Maintain accurate records, case documentation, and follow-ups within the CRM or customer service systems
Monitor daily service activities to identify recurring issues and operational gaps, and share improvement suggestions with management
Contribute to maintaining service quality, response timelines, and customer satisfaction through active involvement

Fulltime

Senior Executive - Customer Care

We are seeking a hands-on and committed Senior Executive – Customer Care to work...

Location

Sri Lanka , Colombo

Salary:

Not provided

Carnage Merchandise (Pvt) Ltd

Expiration Date

Until further notice

Requirements

1–2 years of experience in a customer care or senior executive role within an apparel company, leading bank, or similar organization
Strong hands-on experience in managing customer interactions and service-related issues
Good understanding of customer service processes, service recovery, and quality standards
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and manage multiple customer cases simultaneously
Proficiency in MS Office and customer service or CRM systems
Bachelor’s degree in business administration, Marketing, or a related field will be an added advantage

Job Responsibility

Work alongside Customer Care Executives on a daily basis to handle customer inquiries, orders, complaints, and service requests
Actively manage customer interactions across multiple channels, including phone, email, and social media
Support and guide executives in resolving customer issues, providing hands-on assistance where required
Directly handle complex, sensitive, or escalated customer cases and ensure timely closure
Ensure customer service policies, procedures, and SLAs are followed during day-to-day operations
Coordinate with internal teams such as sales, logistics, operations, and production to ensure effective and timely resolution of customer concerns
Maintain accurate records, case documentation, and follow-ups within the CRM or customer service systems
Monitor daily service activities to identify recurring issues and operational gaps, and share improvement suggestions with management
Contribute to maintaining service quality, response timelines, and customer satisfaction through active involvement

Fulltime

Sr. Executive - Customer Operations

Location

India , Gurgaon

Salary:

Not provided

Karix

Expiration Date

Until further notice

Requirements

BCA, B.Sc (Computer Science), Diploma in Computer Science, or BE
Should have basic knowledge of MySQL and Oracle DB with the ability to execute queries
Good written and verbal communication skills
Willingness to work in a 24/7 shift environment
Positive attitude and customer-focused mindset

Job Responsibility

Provide support adhering to SLA parameters (including quality and response/resolution time criteria)
Attend and acknowledge each customer call and email
Responsible for creating and managing Karix-built products and services
Collect all required information as per the defined checklist
Perform basic-level troubleshooting to resolve customer issues
Collaborate in investigating issues during escalations
Assist in the resolution of technical and non-technical issues faced by customers
Provide timely updates to customers and ensure 100% documentation (RCA) on all resolutions
Ensure 100% adherence to provisioning processes, including: Time accounting
Ticket management

What we offer

High Impact: Lead enterprise growth and global partnerships in a fast-evolving CPaaS ecosystem
Accelerated Growth: Be part of a rapidly scaling organization with significant leadership runway
Innovation-Driven Culture: Work with a high-caliber team solving complex enterprise communication challenges

Temporary Customer Service Executive

We're supporting a well-known Housing Association in recruiting x3 Customer Serv...

Location

United Kingdom , Castleford

Salary:

14.07 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a customer service, call centre, or customer-facing role
Excellent communication and interpersonal skills
Strong attention to detail when recording information
Confident using IT systems - Outlook, Excel, CRM platforms

Job Responsibility

Making professional outbound calls to tenants and customers
Updating and cleansing internal databases with notes, contact details, and relevant changes
Coordinating clear and accurate responses to customer queries, referring to other departments when appropriate
Taking follow-up actions to ensure full resolution and excellent customer communication
Supporting with inbox management and general administrative tasks

What we offer

Weekly pay - every Friday
Minimum 28 days annual leave
A dedicated consultant supporting your journey
Early access to permanent opportunities
Free eyecare vouchers
Temp of the Month recognition
Mobile-friendly timesheets
Retail discounts & perks
Access to well-being platforms
Free LinkedIn Learning courses (Microsoft Office, languages & more)

Fulltime

Customer Service Executive

Customer Service Advisor - Outskirts of Shoreham | On-site Parking | £29,000 - A...

Location

United Kingdom , Shoreham-By-Sea

Salary:

29000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer service, call centre or office support roles
Strong communication and problem-solving skills
Ability to handle complaints and situations confidently
Highly organised with excellent attention to detail
A driver with access to a vehicle due to location

Job Responsibility

Handling customer enquiries via phone and email
Managing and resolving customer complaints with professionalism and empathy
Conducting investigations into customer issues and providing clear outcomes
Completing accurate administration and maintaining detailed records
Carrying out follow ups to ensure customer satisfaction and resolution
Working collaboratively with internal teams to resolve complex queries

What we offer

Salary of £29,000
On-site parking
Supportive and friendly team environment
Opportunity to develop within a growing business

Fulltime

Customer Service Executive

As a Customer Service Advisor, you will play a key role in delivering exceptiona...

Location

United Kingdom , Burgess Hill

Salary:

29000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer service, call centre or office support roles
Strong communication and problem-solving skills
Ability to handle complaints and situations confidently
Highly organised with excellent attention to detail
A driver with access to a vehicle due to location

Job Responsibility

Handling customer enquiries via phone and email
Managing and resolving customer complaints with professionalism and empathy
Conducting investigations into customer issues and providing clear outcomes
Completing accurate administration and maintaining detailed records
Carrying out follow ups to ensure customer satisfaction and resolution
Working collaboratively with internal teams to resolve complex queries

What we offer

Salary of £29,000
On-site parking
Supportive and friendly team environment
Opportunity to develop within a growing business

Fulltime

Customer Service Executive

Location

United Kingdom , Ashford

Salary:

15.00 - 16.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Have business to business Customer Service or Account Management experience
Are proficient in using SAP
Experience in shipping or logistics (but not essential)
Possess excellent IT skills with a meticulous eye for detail

Job Responsibility

Building strong relationships with business customers, providing a unparalleled level of service
Handling enquiries from internal and external customers
Providing a quick and efficient response to change requests
Creating debit and credit notes for customers
Handling customer complaints, ensuring customers are satisfied with the resolution
Processing returns and refunds
Updating and maintaining accurate customer records
Identifying opportunities for improvement within the customer service team
Working closely with shipping and the warehouse, updating stock reports and demand planning
Proactively asking for and acting on customer feedback

What we offer

Weekly Pay
Up to 28 days annual leave
Dedicated consultant to support your job search
First opportunity to see permanent positions
Access to free eyecare vouchers
Temp of the Month awards
Timesheets can be completed on mobile devices
Perks at work
Discount schemes
Access to Well-being platforms

Fulltime

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Customer Resolutions Executive

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