Customer Resolutions Executive Job at 360 Resourcing Solutions (Abingdon)

Customer Service Executive

The Customer Service Executive plays a key role in delivering exceptional custom...

Location

Salary:

Not provided

Aramex

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, communications, or related field preferred
2+ years of experience in customer service or a related field
Proficient in CRM software (e.g. Salesforce) and MS Office
Ability to work in a fast-paced environment and manage multiple tasks
Ability to maintain a positive attitude under pressure

Job Responsibility

Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
Build and maintain strong customer relationships by providing a positive experience
Identify and resolve customer issues efficiently while adhering to company policies
Coordinate with internal teams (sales, logistics, finance, etc.) to resolve escalated issues
Maintain detailed records of customer interactions, issues, and resolutions in the CRM system
Process and track customer orders, ensuring accurate and timely delivery
Keep customers informed about the status of their orders and address any delivery concerns
Gather and record customer feedback to improve services and customer satisfaction
Prepare regular reports on customer service metrics, including response time, issue resolution, and customer satisfaction

Customer Experience Executive

Ciphr has an exciting opportunity for a Customer Experience Executive to join th...

Location

United Kingdom , Reading

Salary:

Not provided

Ciphr

Expiration Date

Until further notice

Requirements

Experience within the SaaS/HCM industry, with a proven track record of understanding products and services at an expert level
Evidence of deploying a customer focus approach with the ability to amplify the voice of the customer within the business
Able to resolve issues effectively, handle difficult conversations constructively, and remove obstacles for customers
Organisation skills to effectively prioritise multiple customer requests and communicate regular updates to the business and customer
Dedicated to delivering outstanding customer experiences, willing to go the extra mile
Experience of using CRM and ticketing systems effectively
Available to travel to offsite meetings and visit customers as required
The drive and determination to deliver the right resolution for both the company and the customer
Operating with high agency
willing to go above and beyond to remove blockers for the customer and provide expert service

Job Responsibility

Analyze customer needs, expectations, and perceptions through feedback, data, and market trends to shape customer experience strategies
Focus on increasing customer satisfaction, loyalty, and advocacy
Promote and drive cross-functional collaboration to streamline processes and enhance the customer experience
Build trusted customer relationships, addressing needs and challenges with tailored strategies or corrective action plans
Advocate for customers by amplifying their feedback and concerns within the organisation
Design and optimise customer journeys across channels by consulting internal and external stakeholders ensuring that our tone of voice and brand are represented effectively
Identify and act on opportunities for customers to gain more value, in collaboration with commercial teams
Facilitate customer skill development and product adoption through training, education, and enablement sessions
Supporting the planning and delivery of customer service and support projects, ensuring resources and project timelines are prioritised in line with customer needs and expectations
Model our values, brand and tone of voice to support a gold-standard customer experience and encourage the wider customer operations team to embed these at all customer touch points

What we offer

30 days annual leave plus bank holidays
Family National Trust Membership
Birthday day off
Religious holiday swap
Family forming support - e.g., time off for family forming appointments or to support your partner
Enhanced maternity and paternity leave
Work from Anywhere for 4 weeks per year
Volunteering days for 2 days per year
Cycle to work scheme
Pension

Fulltime

Customer Service Executive

Join our clients team as a Customer Service Executive! Are you passionate about ...

Location

United Kingdom , Guildford

Salary:

22900.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a customer-facing role
Strong computer skills, including proficiency in Microsoft Office & Google applications
Experience with Zendesk is a bonus but not essential
Excellent communication and organisational skills
A patient and polite demeanour, with the ability to remain calm under pressure
An approachable and enthusiastic personality, with a genuine passion for the brand
The ability to work well within a team while handling issues professionally
A quick learning ability paired with strong problem-solving skills
Numeracy and accuracy, with good Excel skills

Job Responsibility

Providing expert advice on our products, services, and promotions
Supporting the Wholesale (B2B) team in onboarding new clients and managing customer accounts
Resolving customer issues and inquiries through phone, email, and onsite chat
Ensuring accurate and timely resolution of all customer issues, escalating when necessary

What we offer

Fantastic Team Environment
Hybrid Working Model
Career Growth
Competitive Salary

Fulltime

Customer Support Executive

Are you passionate about delivering exceptional service and looking to build you...

Location

United Kingdom , Brighton

Salary:

25500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer support or a similar client-facing role
Familiarity with Google Workspace (Gmail, Docs, Sheets, Slides) or similar tools
CRM experience is a plus, but not essential
Clear, confident communication skills
A detail-oriented, logical mindset
The ability to work independently and collaborate as part of a wider team

Job Responsibility

Handling customer queries by phone and email with professionalism and clarity
Processing orders accurately using mapping tools and internal systems
Monitoring internal platforms to keep processes running smoothly
Supporting departments like sales and consultancy with customer-related requests
Recommending the right products and services based on customer needs
Coordinating the resolution of complex queries using internal resources

What we offer

Hybrid flexible working: minimum 3 days per week in the office
25 days annual leave plus public holidays
Birthday day off and long service leave
Option to buy or sell holiday days
Share incentive plan
Pension scheme with 5% matched contributions (after 3 months)
Life assurance and income protection via pension plan
Paid Volunteer days to give back to causes you care about

Fulltime

Customer Support Executive

Customer Support Executive role at Hypervolt, a company at the forefront of the ...

Location

United Kingdom , London

Salary:

Not provided

Hypervolt Limited

Expiration Date

Until further notice

Requirements

Minimum of 1 year of experience in a customer support role, preferably within the EV charging or a related industry
Proven track record of diagnosing and resolving technical issues efficiently
Strong customer service skills with the ability to handle challenging situations calmly and professionally, maintaining a positive and helpful attitude under pressure
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
Ability to work independently and collaboratively in a remote team environment, with a willingness to support team members and share knowledge
Strong analytical and problem-solving abilities with meticulous attention to detail
Ability to think critically and develop innovative solutions to complex issues
Flexibility to adapt to changing priorities and handle multiple tasks simultaneously, thriving in a fast-paced and dynamic work environment

Job Responsibility

Deliver exceptional customer service via phone, email, and live chat, addressing inquiries and resolving any potential issues related to Hypervolt products
Conduct remote troubleshooting for technical issues, encompassing hardware, software, and connectivity problems with EV charging stations
Efficiently diagnose and resolve Level 1 and Level 2 technical issues
Escalate more complex cases to higher-level support when necessary
Keep detailed and accurate records of all customer interactions, technical issues, and resolutions in our support database
Stay current with Hypervolt’s products, services, and industry trends
Collaborate closely with engineering and product teams to report and resolve recurring issues
Educate customers on the proper use and maintenance of Hypervolt products

What we offer

Hybrid Work: Enjoy the flexibility of working from home while supporting customers globally
Professional Growth: Opportunities for career advancement and professional development within a fast-growing company
Inclusive Environment: Join a diverse and inclusive team that values collaboration and innovation
Competitive Compensation: Attractive salary and benefits package, including performance bonuses

Customer Service Executive

Are you passionate about providing exceptional customer service? Do you thrive i...

Location

United Kingdom , Mirfield

Salary:

13.30 - 14.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

CRM & order systems, Excel & Outlook proficiency
Clear communicator with strong problem-solving skills
Customer-focused, calm under pressure, detail-oriented
B2B customer service experience preferred
Familiar with sales cycles & quality processes

Job Responsibility

Ticket Handling: Respond to customer service tickets within SLA timeframes
Route complex issues while maintaining ownership
Log interactions in CRM and follow up for resolution satisfaction
Prioritise tickets based on urgency
Order Management: Accurately process new orders and verify details
Coordinate with fulfilment teams for timely delivery
Communicate order updates and resolve issues
Delivery Coordination: Manage deliveries and provide shipping updates
Support multi-brand projects and logistics arrangements
Book and track deliveries, resolving issues as needed

What we offer

Direct employment with Office Angels
Eye care vouchers and contributions toward glasses for VDU use
Expert support in finding permanent roles and preparing for interviews
Weekly pay - every Friday!
Optional pension scheme with employer contributions
Easy online timesheet management
28 days paid annual leave (accrued weekly)
FREE access to LinkedIn Learning - thousands of courses to boost your skills

Fulltime

Customer Experience Sales Executive

Office Angels are seeking Customer Experience Sales Executive to join an establi...

Location

United Kingdom , Hove

Salary:

25000.00 - 26000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a fast-paced customer service role
Excellent communication skills, both written and verbal
Strong problem-solving abilities and a customer-centric mindset
Ability to work autonomously and as part of a dynamic team

Job Responsibility

Customer Support: Handling customer inquiries via phone, email, or chat, resolving issues, and providing information about products or services
Order Processing: Managing orders, ensuring accurate and timely delivery, and handling any issues related to orders
Complaint Resolution: Addressing customer complaints, finding solutions, and following up to ensure the issues are resolved satisfactorily
Customer Relationship Management: Building and maintaining strong relationships with customers, understanding their needs, and ensuring they have a positive experience
Feedback Collection: Gathering customer feedback to improve products, services, and customer experience
Documentation: Keeping records of customer interactions, transactions, comments, and complaints
Team Collaboration: Working with other departments, such as after-sales and marketing, to ensure customer needs are met and to provide insights from customer interactions
Training and Development: Staying updated with product knowledge and company policies, and sometimes training new customer service staff

What we offer

Hybrid working options
A dog-friendly office
Dedicated wellbeing support
Increased holiday allowance for long service
Ample opportunities for career progression and ongoing development

Fulltime

Director, Customer Success

We are looking for a Director, Customer Success to join our growing team! In thi...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Experience, Customer Advocacy, Operations, or Escalations
Proven leadership experience managing complaint resolution and executive escalations
Strong background in contact center, B2C, or customer-facing operational environments
Demonstrated success influencing cross-functional teams without direct authority
Exceptional written and verbal communication skills, including executive-level presentations
Strong analytical skills with the ability to translate customer data into business action
Executive presence and stakeholder management
Advanced complaint and escalation handling
Root cause analysis and continuous improvement
Data-driven decision-making

Job Responsibility

Own the end-to-end customer complaint management framework across all channels
Establish standards, SLAs, and governance for complaint intake, investigation, and resolution
Ensure consistent, fair, and compliant handling of customer complaints
Reduce repeat complaints through root cause identification and corrective action
Serve as the primary owner for executive-level and high-risk customer escalations
Partner with Legal, Compliance, Product, Operations, and Executive Leadership to resolve sensitive cases
Develop and maintain escalation playbooks and communication protocols
Deliver concise executive summaries outlining issue drivers, resolutions, and prevention strategies
Analyze customer feedback from complaints, surveys, NPS/CSAT, call listening, and social channels
Identify recurring issues across the customer journey and quantify customer impact

What we offer

Competitive medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
Voluntary benefits

Fulltime

Customer Resolutions Executive

360 Resourcing Solutions

Location:
United Kingdom , Abingdon

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 05, 2026

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