Customer Resolutions Administrator Job at Brook-St Hiredonline (Milton Keynes)

Temporary Customer Service Administrator

We are seeking a proactive and organised Temporary Customer Service Administrato...

Location

United Kingdom , Bridgwater

Salary:

13.50 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in an administrative or customer service role
Excellent communication skills, both written and verbal
Strong organisational skills and attention to detail
Ability to multitask and work efficiently under pressure
Confident using Microsoft Office and other standard office software

Job Responsibility

Responding to customer emails and phone calls
Handling customer queries and providing timely resolutions
Escalating issues to relevant internal teams
Supporting the scheduling team with administrative tasks
Assisting with raising and processing invoices

What we offer

Weekly pay
Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos
Temporary candidate of the month award
Temporary candidate lunches/treats
Online timesheets
A dedicated consultant as an additional layer of support

Fulltime

Software Product Customer Support Administrator

As the face of PEXA to our customers (Lenders & Law Firms), you are cheerful, po...

Location

United Kingdom , Leeds

Salary:

30000.00 - 35000.00 GBP / Year

PEXA UK

Expiration Date

Until further notice

Requirements

Previous experience in a customer focused support environment of a tech product
Polite, cheerful and articulate telephone manner
Strong time management and organisational skills
Strong communication skills, written, verbal and visual
Ability to self-motivate and work autonomously in a fast-paced environment

Job Responsibility

Manage customer queries, issues and interactions through to resolution within SLAs
Act as PEXA’s ‘Level 1’ incident management function
Log all contacts in our Service Platform (Salesforce)
Escalate any enquiry that cannot be immediately resolved
Monitor all escalated enquiries to ensure they are answered within Service Level Agreements (SLAs)
Educate customers on using our digital ‘Self-Service’ support functionality
Analyse queries received to identify continuous improvement enhancements, ideas and volume metrics
Carry out processing and due diligence, adhering to the defined ‘Subscriber Onboarding’ process & procedures
Manage and maintain subscriber records, from amendments to confirming regulatory obligations
Obtain the required data to set the initial Users’ up on the platform –Adhere to the defined ‘User Onboarding’ process & procedure

What we offer

Tailored personal and professional learning and development programs and tools
Holistic wellbeing support
Support for creating an ideal work/life blend

Fulltime

Customer Service Administrator

A fantastic opportunity has arisen for a Customer Service Administrator to becom...

Location

United Kingdom , Tonbridge

Salary:

34000.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

Strong problem-solving and decision-making abilities
The ability to handle complaints calmly and professionally
Excellent organisational and planning skills
Flexibility and initiative to work independently
Skills to coordinate multiple activities and prioritise workloads
Adaptability in communication styles for varied audiences
Excellent verbal, written, and IT skills (proficient Excel user)
Experience in new build developments is desirable
A full UK driving licence is preferred

Job Responsibility

Manage incoming emails in the customer service inbox
Handle all customer calls related to defects
Ensure prompt responses to all customers within agreed Service Level Agreements
Enter and maintain accurate records of customer defects in the House Builder Pro database
Issue defect notices to contractors for new sites
Coordinate access arrangements between customers and contractors
Run weekly reports of outstanding defects for review
Schedule follow-up calls with customers and management
Submit details to out-of-hours service upon completion
Escalate major issues to the Customer Service Manager

What we offer

Weekly Pay
Up to 28 days annual leave
Monthly raffle to win a £20 voucher
Dedicated consultant to support your job search
First access to permanent positions
Free eyecare vouchers
Temp of the Month awards
Mobile-friendly timesheets
Perks at work
Access to well-being platforms

Fulltime

Customer Service Administrator

Friendly, proactive, and motivated Customer Service Advisor to join our growing ...

Location

United Kingdom , Nottingham

Salary:

25550.00 - 26550.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong written and verbal communication skills
A calm and analytical approach to problem-solving
Previous experience in a customer service, administration, or complaints handling role (desirable but not essential)
Ability to manage multiple tasks and prioritise effectively
Confident using Microsoft Office (Word, Excel, Outlook)
A team player who thrives in a supportive and collaborative environment

Job Responsibility

Handling inbound enquiries and resolving customer queries via phone, email, and web chat
Managing a caseload of customer queries and complaints from start to finish
Investigating and resolving issues by liaising with internal teams and external partners
Ensuring all communications are clear, professional, and customer-focused
Keeping accurate records and updating systems with outcomes and resolutions
Providing feedback to help improve customer processes and enhance service delivery

What we offer

Generous holiday allowance
Comprehensive training programme
A supportive team and approachable management
Opportunities for development and internal promotion
Employee wellbeing and benefits package
City centre location with great transport links

Fulltime

Customer Support Administrator

This is an exciting opportunity for a motivated and organised individual with a ...

Location

United Kingdom , London

Salary:

30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Confident communicator with a polite and professional phone manner
Assertive and proactive when coordinating with engineers and suppliers
Highly organised with the ability to multitask
Strong working knowledge of Outlook, Word, and Excel
Experience in a customer service or administrative role
Willingness to learn internal systems (full training provided)

Job Responsibility

Answer customer service calls and carry out initial diagnostics/problem-solving
Provide regular updates and build positive relationships with customers
Coordinate repair services and dispatch field engineers when needed
Track service and repair progress through to resolution
Administer and schedule UK installation projects
Prepare service and spare part quotations and customer invoices
Monitor weekly performance metrics and produce service reports
Support general office admin, such as ordering supplies and liaising with printers

What we offer

Private healthcare and pension after 3 months
Lunch provided daily
Early finish Fridays if the week's work is completed
Friendly, supportive team and excellent location

Fulltime

Customer Support Administrator

Office Angels are currently recruiting for a Customer Support Administrator for ...

Location

United Kingdom , Bagshot, Surrey

Salary:

12.50 - 13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Exceptional customer service skills
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels
Self-motivation, with the ability to confidently work, independently
The ability to build rapport and sustain good working relationships with wider team and key clients
Flexible, enthusiastic, and can do attitude

Job Responsibility

Deliver world class service through strong communication and problem solving
Manage & support allocated helpdesks
Prepare quotations and send them to customers
Promptly address and resolve customer enquiries, concerns, and issues
Raising Purchase Orders
Collaborate with internal teams to ensure timely and effective resolution of customer problems
To undertake any other duties that may be required within your area of your responsibility, and in relation to Key Accounts and Operations support tasks/ requirements

What we offer

Weekly pay
Up to 28 days annual leave
BOOST benefits portal with shopping discounts and utilities/restaurant/cinema vouchers

Fulltime

Customer Service Administrator

Join Our Team as a Customer Service Administrator! Do you thrive in a fast-paced...

Location

United Kingdom , Bromley

Salary:

25000.00 - 30000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Proactive Attitude: You take initiative and are always ready to tackle challenges head-on
Strong Multitasking Abilities: Manage a varied and demanding workload with grace and efficiency
Excellent Time Management: A good timekeeper who prioritises tasks effectively
Creative Problem Solver: A lateral thinker who can find solutions to unexpected issues
Attention to Detail: You have an eagle eye for detail to ensure accuracy in all tasks
Computer Proficiency: Good knowledge of Sage Line 200, Excel, Outlook, and Word
In-Office Collaboration: Must be available to work in the office three days a week for team synergy

Job Responsibility

Invoicing Daily Orders: Ensure accurate and timely invoicing for customer orders
Order Tracking: Monitor daily orders for customers and obtain Proof of Delivery (POD) efficiently
Order Processing: Promptly process orders received via email, customer portals, and Teams using Sage
Back Order Management: Manage orders that are yet to be fulfilled, keeping customers informed
Cash Payments Processing: Handle cash payments seamlessly through online Sage Pay
Daily Reporting: Send daily shipping reports to corporate customers to keep them updated
Email Management: Oversee two busy email addresses, ensuring prompt responses
Lost Parcels Investigation: Investigate lost parcels and liaise with couriers until resolution
Collaboration with Sales Team: Work closely with a busy Sales Team, accommodating their unique requirements
Account Setup: Set up new customer accounts and perform necessary security checks

Fulltime

Customer Service Co-ordinator

As a key support to the Customer Service Manager, you'll play an important role ...

Location

United Kingdom , Tunbridge Wells

Salary:

25000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous proven experience in a customer service or customer complaints role is essential for this position
Experience handling customer complaints and escalations/resolution management
Familiarity with CRM systems and strong IT skills
Strong administrative skills with attention to detail and organisational skills

Job Responsibility

Support the Customer Service Manager in the resolution of customer escalations and complex complaints
Maintain and update a centralised log/database of all customer complaints, ensuring accuracy and compliance
Provide regular and ad-hoc reports on complaints data, including trends, root causes, and resolution times
Take ownership of specific customer complaints and ensure resolution in a timely and satisfactory manner, aiming for first-contact resolution when possible
Liaise with internal teams to gather information and coordinate resolution of complaints
Ensure all interactions are handled professionally, empathetically, and in accordance with the company's Complaint/Escalation Policy
Contribute to the continuous improvement of customer service processes and policies based on customer feedback

Fulltime

Customer Resolutions Administrator

Brook-St Hiredonline

Location:
United Kingdom , Milton Keynes

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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Brook-St Hiredonline

Location:United Kingdom , Milton Keynes

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 21, 2026

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Location:
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Contract Type:
Not provided

Job Posted:
March 21, 2026