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Customer Resolution Specialist

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Airbus

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Location:
Singapore

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Job Objectives: Focal point for the ASPAC customers for material order related actions in the Material, Logistics and Suppliers organization. This is by being responsible for the order processing, administration and management of Material orders received from Airbus customers (airlines, maintenance and repair organizations (MROs) and other customers/suppliers). Contribute to customer's satisfaction by providing high quality responses to all customer related requests for all spare parts and related services.

Job Responsibility:

  • Focal point for the ASPAC customers for material order related actions in the Material, Logistics and Suppliers organization
  • Responsible for the order processing, administration and management of Material orders received from Airbus customers (airlines, maintenance and repair organizations (MROs) and other customers/suppliers)
  • Contribute to customer's satisfaction by providing high quality responses to all customer related requests for all spare parts and related services
  • Build and maintain strong customer satisfaction with quick response times as well as honest and qualified responses to all customer requests and inquiries
  • Handle and timely follow up on quotations, orders, backorders, customer complaints and claims
  • Proactively update customers on status of enquiries and deliveries
  • Handle invoice discrepancies in a timely fashion to support Sales and Finance in the Accounts Receivables
  • Ensure that customers receive full support for their spares orders issues
  • Organize and conduct regular account meetings with the responsible departments
  • Measure and utilize key performance indicators (KPIs) in order to manage material order activity and producing order activity reports for customers, account team and management
  • Assist, coordinate and prepare reports on operational topics and participate in customer meetings as required
  • Directly contribute to the increase in customer satisfaction for the ASPAC market related to customer order activity and enhance internal and external communication related to customer material order performance
  • In addition to an assigned portfolio of customers, which may change, assist other account teams and regions as workload and work distribution priorities demand

Requirements:

  • Diploma with 2 or more years' of customer service experience in a dynamic environment, preferably from the aerospace industry
  • Excellent working knowledge of with MS Office applications (especially Excel and PowerPoint)
  • Knowledge of Lotus Notes tools and SAP would be advantageous
  • Candidates with basic shipping knowledge (including transportation of dangerous goods and INCO terms) will have an added advantage
  • Ability to work as a team player
  • Self-motivated and driven to work with a positive attitude
  • Desire to achieve results and advance with a fast growing organization
  • Proactive, customer oriented attitude and working style for both internal and external customers
  • Ability to work positively in an account team (i.e. Customer Order Desk / team with customer account allocation) environment
  • Ability to understand your customers to develop and propose creative solutions to issues is key for the position
  • Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations/issues
  • Self-starter and able to work without constant direction while administering your customer portfolio
  • Proactively take initiative to ensure customer satisfaction
  • Structured in way of working
  • Superior communication skills
  • Analytical skills

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
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