Customer Resolution Specialist Job at Airbus

Customer Resolution Specialist

You will work as single point of contact(SPOC) for a predefined group of custome...

Location

China , Beijing Area

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Preferably two years or more customer service experience within a similar sized organization
Working knowledge of English, both orally and in writing
PC literacy, including word processing, spreadsheets and databases
Knowledge of Lotus Notes tools
Familiar with work-related routines under SATAIR ERP system
Shipping knowledge, (including transportation of dangerous goods and INCO terms)
Attention to detail
Ability to and willingness to work under pressure
Good dispute resolution skills
Good negotiation skills

Job Responsibility

Processing requests received by e-mails and phone
Following up on orders to ensure KPIs such as delivery on time and customer satisfaction
Handling customer inquiries and complaints
Acting as the global contact on a daily basis to procurement, warehouse, shipping, sales, product management, accounting etc. to support our customers
Acting as back-up for any team member who is out of office
Participate in and contribute to a high performing Customer Service Team
Participate in and contribute to a high performing cross functional Customer Account Support Team
Build and maintain strong customer satisfaction through industry leading quick response times as well as honest and qualified responses to all customer requests and inquiries
Handle quotations and customer orders pertaining to SATAIR products including timely follow up on quotations, orders and backorders
Support Sales and Finance in collection of Accounts Receivables

Fulltime

Customer Resolution Specialist

Focal point for the ASPAC customers for material order related actions in the Ma...

Location

Singapore

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Diploma with 2 or more years' of customer service experience in a dynamic environment, preferably from the aerospace industry
Excellent working knowledge of with MS Office applications (especially Excel and PowerPoint)
Knowledge of Lotus Notes tools and SAP would be advantageous
Candidates with basic shipping knowledge (including transportation of dangerous goods and INCO terms) will have an added advantage
Ability to work as a team player
Self-motivated and driven to work with a positive attitude
Desire to achieve results and advance with a fast growing organization
Proactive, customer oriented attitude and working style for both internal and external customers
Ability to work positively in an account team environment
Ability to understand your customers to develop and propose creative solutions to issues is key for the position

Job Responsibility

Focal point for the ASPAC customers for material order related actions in the Material, Logistics and Suppliers organization
Responsible for the order processing, administration and management of Material orders received from Airbus customers
Build and maintain strong customer satisfaction with quick response times as well as honest and qualified responses to all customer requests and inquiries
Proactively update customers on status of enquiries and deliveries
Handle invoice discrepancies in a timely fashion to support Sales and Finance in the Accounts Receivables
Ensure that customers receive full support for their spares orders issues
Organize and conduct regular account meetings with the responsible departments
Measure and utilize key performance indicators (KPIs) in order to manage material order activity and producing order activity reports for customers, account team and management
Assist, coordinate and prepare reports on operational topics and participate in customer meetings as required
Directly contribute to the increase in customer satisfaction for the ASPAC market related to customer order activity and enhance internal and external communication related to customer material order performance

Fulltime

Customer Resolution Specialist

Provide reliable world class customer support and handling of aircraft spare par...

Location

China , Beijing Area

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Proactive, customer oriented attitude and working style for internal stakeholders and customers
Proactively take initiatives to ensure customer satisfaction
Ability to understand your customers to develop and propose creative solutions to issues
Self-starter and able to work without constant direction while administering your customer portfolio
Attention to detail
Ability and willingness to work in a fast-paced environment
Ability to and willingness to work under pressure
Good dispute resolution skills
Service minded, structured, flexible and cooperative
Superior communication skills

Job Responsibility

Participate in and contribute to a high performing Customer Resolution ServicesTeam
Participate in and contribute to a high performing cross functional Customer Account Support Team
Responsible and proactive management of the customer specific open order book
Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
Handle quotations and customer orders pertaining to SATAIR products including timely follow up on quotations, claims and orders in accordance with our KPI’s
Maintenance of customer records
Support organisation in securing on-time material delivery to meet customer expectations
Positively participate in the promotion of cross and up-selling strategies towards growth accounts
Train and Support our customers in using our e-commerce platforms (SATAIR Market/Airbus Spares Portal)
Strong engagement in implementation of digital solutions and involvement in trouble shooting from customer & system user perspective

Fulltime

Customer Resolution Specialist

The Customer Resolution Specialist is responsible for engaging with responsible ...

Location

United States , Overland Park

Salary:

Not provided

Aria Care Partners

Expiration Date

Until further notice

Requirements

Ability to obtain health and life insurance license
Strong communication and active listening skills
Ability to remain calm and professional in challenging situations
Problem-solving skills
Possess a state-issued insurance license
Associate or bachelor’s degree preferred
or equivalent work experience

Job Responsibility

Receive incoming calls from customers/responsible parties that are requesting to cancel their policy
Reach out to customers/responsible parties who have requested to cancel their policy
Listen to customer concerns and offer solutions to meet customer needs
Maintain accurate records of customer interactions and retention outcomes in Salesforce
Collaborate with peers in other departments to address issues from calls and ensure that quality levels are maintained
Perform other duties as necessary

What we offer

PTO and Paid Holidays for FT Employees
401k Retirement Plan with a Company Match
Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more

Fulltime

Customer Resolution Specialist

You will join the Customer Resolution Services Team in United Arab Emirates in D...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

European Union citizens (plus Norway, Iceland, Liechtenstein, and Monaco), graduates up to and including 28 years old
Have fulfilled military obligations for their country, if any
Educated to degree level (or equivalent) in Business, Supply Chain, Aviation Management, or a related discipline
Proven experience in customer service, account management, or supply chain logistics, preferably within the aerospace industry
Strong capability in stakeholder management and handling complex customer queries
Ability to work proactively in a high-performing, cross-functional team environment
Strong organizational skills with a focus on "Open Order Book" health and First Qualified Response Time
Analytical mindset to identify and propose solutions for process improvements
Proactive, customer oriented attitude and working style for internal stakeholders and customers
Ability to understand your customers to develop and propose creative solutions to issues

Job Responsibility

Provide reliable world class customer support and handling of aircraft spare parts requirements in accordance with SATAIR’s values, processes, goals, and strategies
Hear customer voice and drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services
Continuous contribution to greater efficiency related to this position
Participate in and contribute to a high performing Customer Resolution Services Team
Participate in and contribute to a high performing cross functional Customer Account Support Team
Responsible and proactive management of the customer specific open order book
Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
Handle quotations and customer orders pertaining to SATAIR products including timely follow up on quotations, claims and orders in accordance with our KPI’s
Maintenance of customer records
Support organisation in securing on-time material delivery to meet customer expectations

Fulltime

Complaints Handler / Customer Resolution Specialist

Location

United Kingdom , Hassocks

Salary:

28000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in complaints handling, customer service, or customer resolutions
Strong communication and interpersonal skills with the ability to remain calm under pressure
Excellent problem-solving abilities and a customer-first mindset
Ability to handle sensitive situations with professionalism, empathy, and attention to detail
Comfortable working collaboratively within a team-focused environment
Organised, adaptable, and able to manage multiple priorities effectively.

Job Responsibility

Deliver outstanding customer support across multiple communication channels, ensuring all interactions are handled professionally and empathetically
Manage escalated complaints and complex customer issues, working to achieve positive outcomes and restore customer confidence
Support service quality and operational standards, contributing ideas and feedback to improve the customer experience
Review and process refund approvals in line with company procedures and guidelines
Work collaboratively with internal departments to ensure consistent communication and a seamless customer journey
Take a proactive approach to identifying customer needs and resolving potential issues before they escalate
Participate in team discussions and continuous improvement initiatives, sharing insights and recommendations to enhance processes and performance.

Fulltime

Bilingual Account Resolution Specialist

We are looking for a Account Resolution Specialist to support branch operations ...

Location

United States , Round Rock

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in customer service, branch support, collections, or a related financial services environment
Ability to communicate in Spanish for business purposes, including speaking, reading, writing, and translation support
Experience handling inbound and outbound customer calls in a detail-focused and service-oriented manner
Familiarity with payment processing, account updates, loan applications, or collections-related activities
Working knowledge of Microsoft Excel and CRM or customer information systems
Strong data entry skills with close attention to detail and record accuracy
Understanding of compliance expectations in a regulated environment such as lending or financial services

Job Responsibility

Build strong relationships with customers by addressing questions, resolving concerns, and creating a positive branch experience
Support daily branch activities by assisting the Branch Manager with operational tasks and customer-facing service needs
Enter loan application details and related documents accurately to maintain complete and organized customer records
Review, receive, and process credit and loan applications in accordance with established procedures
Record customer payments, fees, and account activity with a high level of accuracy and in line with company guidelines
Help complete loan closings and prepare transaction-related paperwork as directed by branch leadership
Handle inbound and outbound calls regarding account questions, payment follow-up, and collection activity with professionalism
Follow company standards along with applicable state and federal lending requirements, including documentation and reporting support
Assist with payment collection efforts on consumer and commercial accounts while maintaining respectful customer communication

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

Operations Specialist / Customer Service Representative

Robert Half is seeking an Operations Specialist / Customer Service Representativ...

Location

United States , Opa-locka

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of experience in order processing, customer service, operations, or logistics support
Strong SAP experience required
Strong Microsoft Excel skills required
Excellent communication and organizational skills
Ability to multitask and prioritize in a fast-paced environment
Experience coordinating shipments, invoicing, and inventory preferred
Bilingual Spanish is a plus

Job Responsibility

Receive and review customer orders, resolving discrepancies as needed
Process sales orders within SAP, ensuring accuracy in pricing, product configuration, and delivery timelines
Send order acknowledgements and communicate updates to customers
Coordinate with factories, purchasing teams, and warehouses to ensure timely delivery of products
Communicate shipment delays and provide status updates to customers
Arrange logistics and shipping in accordance with company guidelines
Create invoices and coordinate with the finance department regarding payment or credit issues
Provide customer support related to inventory availability, delivery dates, and product inquiries via phone and email
Maintain accurate order documentation and records
Assist with claims resolution related to delivered products

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

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Customer Resolution Specialist

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