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Customer Resolution Specialist

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Airbus

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Location:
China , Beijing Area

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Provide reliable world class customer support and handling of aircraft spare parts requirements in accordance with SATAIR’s values, processes, goals, and strategies. Hear customer voice and drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services. Continuous contribution to greater efficiency related to this position.

Job Responsibility:

  • Participate in and contribute to a high performing Customer Resolution ServicesTeam
  • Participate in and contribute to a high performing cross functional Customer Account Support Team
  • Responsible and proactive management of the customer specific open order book
  • Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
  • Handle quotations and customer orders pertaining to SATAIR products including timely follow up on quotations, claims and orders in accordance with our KPI’s
  • Maintenance of customer records
  • Support organisation in securing on-time material delivery to meet customer expectations
  • Positively participate in the promotion of cross and up-selling strategies towards growth accounts
  • Train and Support our customers in using our e-commerce platforms (SATAIR Market/Airbus Spares Portal)
  • Strong engagement in implementation of digital solutions and involvement in trouble shooting from customer & system user perspective
  • Participate in back-up arrangements in support of absence by other Customer Resolution Specialists

Requirements:

  • Proactive, customer oriented attitude and working style for internal stakeholders and customers
  • Proactively take initiatives to ensure customer satisfaction
  • Ability to understand your customers to develop and propose creative solutions to issues
  • Self-starter and able to work without constant direction while administering your customer portfolio
  • Attention to detail
  • Ability and willingness to work in a fast-paced environment
  • Ability to and willingness to work under pressure
  • Good dispute resolution skills
  • Service minded, structured, flexible and cooperative
  • Superior communication skills
  • Intercultural understanding
  • Analytical skills
  • Ready for changes
  • Preferably two years or more customer service experience within a similar sized organization
  • Working knowledge of English, both orally and in writing
  • PC literacy, including word processing, spreadsheets and databases

Nice to have:

  • Experience working with SAP and Freshdesk is an advantage
  • Shipping and/or aviation knowledge is an advantage

Additional Information:

Job Posted:
February 23, 2026

Employment Type:
Fulltime
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