CrawlJobs Logo

Customer Resolution Specialist

airbus.com Logo

Airbus

Location Icon

Location:
United Arab Emirates , Dubai

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

You will join the Customer Resolution Services Team in United Arab Emirates in Dubai to provide reliable, world-class support and manage aircraft spare parts requirements in accordance with Satair’s values, processes, and global strategies. In this role, you will act as the "voice of the customer," driving satisfaction by providing high-quality responses to all spare parts requests and related services. You will contribute to a high-performing, cross-functional environment focused on operational excellence and the implementation of digital solutions to enhance the customer journey.

Job Responsibility:

  • Provide reliable world class customer support and handling of aircraft spare parts requirements in accordance with SATAIR’s values, processes, goals, and strategies
  • Hear customer voice and drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services
  • Continuous contribution to greater efficiency related to this position
  • Participate in and contribute to a high performing Customer Resolution Services Team
  • Participate in and contribute to a high performing cross functional Customer Account Support Team
  • Responsible and proactive management of the customer specific open order book
  • Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
  • Handle quotations and customer orders pertaining to SATAIR products including timely follow up on quotations, claims and orders in accordance with our KPI’s
  • Maintenance of customer records
  • Support organisation in securing on-time material delivery to meet customer expectations
  • Positively participate in the promotion of cross and up-selling strategies towards growth accounts
  • Train and Support our customers in using our e-commerce platforms (SATAIR Market/Airbus Spares Portal)
  • Strong engagement in implementation of digital solutions and involvement in trouble shooting from customer & system user perspective
  • Participate in back-up arrangements in support of absence by other Customer Resolution Specialists
  • Strong capability in stakeholder management especially in terms of handling of customer complex queries, and addressing pain points
  • Participate in external key customer meetings as per agreement with the Manager
  • Participate in customer coordination meetings as per agreement with the Manager
  • Participate in periodic functional and cross-functional activities (eg. projects, meetings etc.) as per agreement with the Manager
  • Maintenance and development of the customer service quality level
  • Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
  • In addition to an assigned portfolio of customers, which may change, assist other account teams and regions as workload and work distribution priorities demand proactively and as per agreement with Manager
  • Comply with SATAIR’s mission, values, quality systems, standard operating procedures and ISO manual
  • Comply with SATAIR’s guidelines on Ethics & Compliance
  • Comply with SATAIR’s processes and procedures agreed per function
  • Keep immediate Functional Managers as well as the relevant Sales Manager/s informed about progress and status of agreed tasks as well as any critical problem areas
  • Identify efficiency improvement areas and offer suggestions to improve efficiency
  • Comment/advise on undesirable conditions within the organisation, and propose potential solutions for improvements
  • Participate in occupational safety and health efforts
  • Contribute to a positive and inspiring working environment
  • Stay well-informed about the latest developments in SATAIR’s business (Hub/mail/meetings)
  • Keeping good quality in one’s own work
  • Contribute towards a positive and inspiring working environment
  • Maintaining good relations with your manager and colleagues (in own and other departments)
  • Continued development of detailed customer knowledge
  • Optimising service provided to all customers
  • Attending team and departmental meetings
  • Respecting and following the internal rules

Requirements:

  • European Union citizens (plus Norway, Iceland, Liechtenstein, and Monaco), graduates up to and including 28 years old
  • Have fulfilled military obligations for their country, if any
  • Educated to degree level (or equivalent) in Business, Supply Chain, Aviation Management, or a related discipline
  • Proven experience in customer service, account management, or supply chain logistics, preferably within the aerospace industry
  • Strong capability in stakeholder management and handling complex customer queries
  • Ability to work proactively in a high-performing, cross-functional team environment
  • Strong organizational skills with a focus on "Open Order Book" health and First Qualified Response Time
  • Analytical mindset to identify and propose solutions for process improvements
  • Proactive, customer oriented attitude and working style for internal stakeholders and customers
  • Ability to understand your customers to develop and propose creative solutions to issues
  • Self-starter and able to work without constant direction while administering your customer portfolio
  • Attention to detail
  • Ability and willingness to work in a fast-paced environment
  • Ability to and willingness to work under pressure
  • Good dispute resolution skills
  • Service minded, structured, flexible and cooperative
  • Superior communication skills
  • Intercultural understanding
  • Analytical skills
  • Ready for changes
  • Strong engagement with digital solutions and e-commerce platforms
  • Proficiency in standard office applications and ERP systems (e.g., SAP)
  • Preferably two years or more customer service experience within a similar sized organisation
  • PC literacy, including word processing, spreadsheets and databases
  • Experience working with SAP and Freshdesk is an advantage
  • Shipping and/or aviation knowledge is an advantage
  • Excellent written and verbal communication skills with the ability to influence and convince
  • Fluency in English is required (additional languages are a plus)
  • A customer-centric approach with a focus on "hearing the customer voice."

Nice to have:

  • Experience working with SAP and Freshdesk is an advantage
  • Shipping and/or aviation knowledge is an advantage
  • Additional languages are a plus

Additional Information:

Job Posted:
January 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Airbus - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Resolution Specialist

Dispute Resolution Specialist

Join a movement in which everyone can win. We started a movement in which everyo...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
block.xyz Logo
Block
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Tertiary qualifications and/or equivalent industry experience (CIO, FOS or AFCA)
  • Proven background in Customer Service, Complaints Handling and Dispute Resolution
  • Proven experience in conflict resolution and strong problem solving abilities
  • A Customer-focused approach and someone who enjoys critical thinking
  • Demonstrated experience in dispute resolution, including communication and management of complaint cases to external groups and governing bodies.
  • A Strong ability to multi-task and work under time constraints to meet deadlines with excellent attention to detail and accuracy.
  • Strong verbal & written communication skills - ability to draft detailed, logical and comprehensive findings to external dispute bodies.
  • A passion for Afterpay!
Job Responsibility
Job Responsibility
  • Investigate, manage and resolve escalated and complex customer and merchant disputes, in accordance with the complaints policy.
  • Provide support to the Customer Service team for escalated complaints, where first and second level resolution team members have not been able to resolve.
  • Provide input into Afterpay's Internal Dispute Resolution (IDR) responses to resolve complaints
  • Prepare detailed, logical and well explained External Dispute Resolution (EDR) responses to AFCA, other dispute resolution bodies and consumer advocacy groups
  • Prepare reporting for stakeholders on complaint volumes, complaint categories and insights for both internal and external dispute resolution.
  • Analyse complaint data, report on trends to the business, and make recommendations to improve processes.
  • Manage multiple dispute cases simultaneously and in an efficient manner
  • Focus on providing a supportive customer experience and ensuring timely and fair outcomes are achieved.
What we offer
What we offer
  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning
Read More
Arrow Right

Customer Support Specialist

Ledger is seeking a Customer Support Specialist to provide quick and efficient t...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.ledger.com Logo
Ledger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer support or in a customer-facing role
  • Must have a “Customer First” attitude
  • Strong interest for cryptocurrencies and/or blockchain environments
  • Outstanding written and verbal skills in English and Chinese
  • Ability to learn about hardware & software products and to analyse technical and/or factual data
  • Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
  • Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus
Job Responsibility
Job Responsibility
  • Ensure customer satisfaction & reply to day-to-day customer requests
  • Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
  • Identify recurring support trends and product performance issues, providing timely feedback to our product team
  • Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
  • Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
  • Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
  • Participate in external events around the world
  • Always be learning - about both crypto and also Ledger’s products
What we offer
What we offer
  • Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
  • Flexibility: A hybrid work policy
  • Social: Frequent social events, snacks and drinks
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Well-being: Personal development, coaching & fitness with our dedicated partners
  • Vacation: Five weeks of paid leave per year, in addition to national holidays
  • High tech: Access to high performance office equipment and gadgets, including Apple products
  • Transport: Ledger reimburses part of your preferred means of transportation
  • Discounts: Employee discount on all our products
  • Fulltime
Read More
Arrow Right

Specialist Customer Care Support

Step into the role of Specialist Customer Care Support at Barclays, where you'll...
Location
Location
India , Chennai
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience of working in a customer facing service environment
  • Knowledge of Lending Operations, Collateral & Mortgage
  • Responsible for providing loans for business
  • A demonstrated ability to take ownership of projects and to lead them independently to successful conclusions
  • Good Communication Skills
  • Should have prior experience in Backoffice role (non-voice)
  • Flexibility in hours of work and ability to work changing shifts patterns
  • key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills
Job Responsibility
Job Responsibility
  • Support the provision of customer service through various communication channels including chat, email and phone
  • Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires
  • Collaboration with teams across the bank to align and integrate customer care processes
  • Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
  • Resolution of customer inquiries and issues related to the bank’s products and services, including account balances, transactions and payments
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
What we offer
What we offer
  • Hybrid working
  • structured approach to hybrid working
  • supportive and inclusive culture and environment
  • flexible working arrangements
  • opportunity to embrace mobility
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist

A client of ours is looking to hire a customer-oriented service representative w...
Location
Location
United States , Dallas
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma
Job Responsibility
Job Responsibility
  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Onboarding Specialist

At Flipdish, we’re turning the tables in favour of independent restaurant and ta...
Location
Location
Pakistan , Karachi
Salary
Salary:
Not provided
flipdish.com Logo
Flipdish
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience in client-facing roles
  • A focus on delivering great customer experiences
  • Strong organisational and problem-solving skills
  • Technical troubleshooting proficiency
  • Excellent communication skills
Job Responsibility
Job Responsibility
  • Onboarding Excellence: Manage the full client onboarding process, including system setup, while maintaining customer base
  • Project Management: Efficiently oversee onboarding projects, meet deadlines, and maintain accurate records in our CRM system
  • Product Expertise: Become an expert on customising Flipdish products for unique customer needs
  • Customer Communication: Serve as the primary contact for customer-facing onboarding, including issue resolution and keeping clients informed
  • Customer Optimization: Use insights to advise customers on using Flipdish product effectively and increase their lifetime value through product adoption and satisfaction
Read More
Arrow Right

Customer Service Specialist

A growing company in San Marcos is on the hunt for a talented Customer Service S...
Location
Location
United States , San Marcos
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior customer service experience preferred, especially within the financial services industry
  • Excellent listening, problem-solving, and multitasking abilities
  • Familiarity with CRM software and Microsoft Office Suite
  • Dependable, professional, and customer-focused with strong analytical skills
Job Responsibility
Job Responsibility
  • Assist customers with inquiries regarding financial products and account services via phone and email
  • Process transactions, document account updates, and resolve discrepancies efficiently
  • Provide clear explanations of financial policies and procedures to customers
  • Maintain accurate records in CRM platforms while ensuring compliance with company and regulatory standards
  • Collaborate with internal teams to drive customer resolutions and build lasting satisfaction
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Digital Marketing Customer Support Specialist

Atlean World is an HR SaaS Consultant that aims to promote multicultural environ...
Location
Location
Portugal , Lisbon
Salary
Salary:
Not provided
atleanworld.com Logo
Atlean World
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent in French
  • Strong English skills
  • Knowledge of digital marketing concepts
  • Experience on paid campaign management is mandatory
  • Have a degree in Marketing or related field
  • Have experience in Digital Marketing
  • Have experience in a Contact Centre, Service program for any Advertising Tech company
  • Are fluent with any social media products usage and basic understanding of digital advertising
  • Have a strong customer service-oriented skill
  • Can work as a team member, as well as independently
Job Responsibility
Job Responsibility
  • Provide B2B support to our valued advertisers
  • Manage product troubleshooting and delivering exceptional customer support related to our advertising offerings
  • Proactively identify initiatives to enhance our services and elevate the overall user experience
  • Manage and resolve end-to-end product troubleshooting and customer support for our advertising products, handling inquiries via email and chat channels
  • Take ownership of query resolution by collaborating with our internal Product Operations and Engineering teams to address all types of general, technical, or product-related questions
  • Enhance overall Customer Satisfaction metrics by ensuring high-quality service throughout the case journey, providing regular updates at every touchpoint
  • Maintain strict adherence to service levels across all channels to achieve Best in Class productivity and significantly reduce resolution times for our end customers
  • Collaborate with in-house technical specialists to educate advertisers on product features and common issues they may encounter
What we offer
What we offer
  • Relocation Assistance with Accommodation
  • Meal vouchers
  • 2 extra salaries
  • Private health insurance
  • Monthly Bonus
  • Fulltime
Read More
Arrow Right

Customer Support Specialist

We're making the world of digital assets accessible and secure for everyone. Fou...
Location
Location
France , Paris
Salary
Salary:
Not provided
https://www.ledger.com Logo
Ledger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer support or in a customer-facing role
  • Must have a 'Customer First' attitude
  • Strong interest for cryptocurrencies and/or blockchain environments
  • Outstanding written and verbal skills in English and Chinese
  • Ability to learn about hardware & software products and to analyse technical and/or factual data
  • Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
  • Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus
Job Responsibility
Job Responsibility
  • Ensure customer satisfaction & reply to day-to-day customer requests
  • Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
  • Identify recurring support trends and product performance issues, providing timely feedback to our product team
  • Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
  • Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
  • Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
  • Participate in external events around the world
  • Always be learning - about both crypto and also Ledger's products
What we offer
What we offer
  • Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
  • Flexibility: A hybrid work policy
  • Social: Frequent social events, snacks and drinks
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Well-being: Personal development, coaching & fitness with our dedicated partners
  • Vacation: Five weeks of paid leave per year, in addition to national holidays
  • High tech: Access to high performance office equipment and gadgets, including Apple products
  • Transport: Ledger reimburses part of your preferred means of transportation
  • Discounts: Employee discount on all our products
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy