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Customer Resolution Specialist

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Aria Care Partners

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Location:
United States , Overland Park

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Customer Resolution Specialist is responsible for engaging with responsible parties and facility staff who are requesting to cancel their policy. The role focuses on understanding their concerns, offering solutions and ensuring a positive experience to encourage the responsible party to continue working with Aria Care Partners for their clinical needs.

Job Responsibility:

  • Receive incoming calls from customers/responsible parties that are requesting to cancel their policy
  • Reach out to customers/responsible parties who have requested to cancel their policy
  • Listen to customer concerns and offer solutions to meet customer needs
  • Maintain accurate records of customer interactions and retention outcomes in Salesforce
  • Collaborate with peers in other departments to address issues from calls and ensure that quality levels are maintained
  • Perform other duties as necessary

Requirements:

  • Ability to obtain health and life insurance license
  • Strong communication and active listening skills
  • Ability to remain calm and professional in challenging situations
  • Problem-solving skills
  • Possess a state-issued insurance license
  • Associate or bachelor’s degree preferred
  • or equivalent work experience

Nice to have:

  • CRM proficiency (e.g. Salesforce, HubSpot)
  • Strategic thinking and problem solving
What we offer:
  • PTO and Paid Holidays for FT Employees
  • 401k Retirement Plan with a Company Match
  • Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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