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Customer Resolution Services Project Manager

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Airbus

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Location:
United States , Herndon

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Satair is looking for a Customer Resolution Services Project Manager to join our team in Herndon, Va. The incoming Satair Customer Resolution Services Project Manager will be instrumental in achieving several high-level strategic objectives for Satair Customer Resolution Services Americas: Global Standardization: Contribute substantially to the development and implementation of standardized, best-in-class operational processes across all global Customer Resolution Services entities, ensuring consistency and seamless collaboration. Efficiency and Process Optimization: Drive continuous improvement initiatives aimed at achieving greater operational efficiency, reducing cycle times, and optimizing resource utilization within Customer Resolution Services. Strategic Project Leadership: Successfully lead and manage a portfolio of high-priority strategic projects as identified and prioritized by the CRS leadership team, ensuring on-time, on-budget, and scope-compliant delivery to realize intended business benefits.

Job Responsibility:

  • Strategic Project Management Leadership (50%): Lead projects (Such as CRS transformation, MMIP, ACE, etc.) in CRS. Key Stakeholder Management, Business Acumen, Customer Interaction which may involve multiple departments
  • Lead and deploy improvement projects with internal and external stakeholders as well as with Customers on demand
  • Lead the CRS Americas Processes Improvement among both Satair Channels (Red and Blue)
  • Operational Excellence (30%): Shape the further development of Performance Management as a member of the Global CRS Performance Management Network
  • Strategic Data Analytics: Analyze Data & KPIs (Skywise, SAP, Freshdesk, etc.) and identify opportunities for continuous improvement in CRS
  • Define and refine existing and new performance metrics, dashboards and KPIs
  • Lead and deploy improvement projects with internal and external stakeholders as well as with Customers on demand
  • Continuous Improvement (15%): Identify and drive innovation and digitalization opportunities in CRS
  • Seek continuous improvement, participation and/or lead of working groups/projects focusing on increased efficiency, efficacy and effectiveness
  • Additional Responsibilities (5%): Support Head of Customer Resolution services in region daily business with recurring and non-recurring tasks.

Requirements:

  • Bachelors’ degree in Business or applicable field (Business, Project Management, Supply Chain Management or similar field) or equivalent experience
  • 4+ years of customer service experience within a similar sized organization
  • Advanced level and understanding of financials and demonstrated knowledge with data and analysis
  • Demonstrated ability to develop business cases, drumbeat projects, deliverables and milestones
  • Customer Services, Logistics, Shipping within the Aerospace sector
  • Ability to travel up to 20% Domestic and International
  • Able to work in US without current or future need for visa sponsorship

Nice to have:

  • Project Management Experience (Airbus LBIP+, Agile)
  • Proven ability to lead successfully complex trans-functional projects.
What we offer:
  • Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
  • Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program
  • Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages
  • Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility

Additional Information:

Job Posted:
February 22, 2026

Expiration:
February 28, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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