Customer Resolution Representative, Wells Fargo

Customer Resolution Representative

Wells Fargo

Location:
India, Bengaluru

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Customer Resolution Representative to support internal and external customers with inquiries and complaints, resolve client issues, review complaints for risks, and maintain compliance with company standards.

Job Responsibility:

Support internal and external customers with inquiries and complaints regarding financial products and services
Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Requirements:

2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Shift Timings – Rotational night shifts (4:30 PM to 1:30 AM IST / 3:30 PM to 12:30 AM IST) as candidate needs to be flexible for different shifts based on business requirements
Any bachelor’s degree

Nice to have:

Excellent verbal, written, interpersonal communication skills
Prior experience into Financial / Investment Banking / Banking domain
Strong Microsoft Office Skills

Additional Information:

Job Posted:
June 13, 2025

Expiration:
June 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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