Customer Resolution Representative, Wells Fargo

Wells Fargo

Location:
United States, Raleigh ▼
West Des Moines

Category:
Customer Service

Contract Type:
Employment contract

Salary:

22.00 USD / Hour

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Job Description:

Help us build a better Wells Fargo. Wells Fargo is seeking a Customer Resolution Representative for our Consumer and Small Business Banking Operation. This position supports internal and external customers with inquiries and complaints regarding financial products and services.

Job Responsibility:

Support internal and external customers with inquiries and complaints regarding financial products and services
Seek ways to determine appropriate course of action
Conduct investigative steps to identify the issues
Process complex transactions online
Perform moderately complex initiatives to resolve client issues
Review complaints for regulatory and non-regulatory flags
Classify risks appropriately in case management system
Ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
Receive direction from supervisors
Escalate non-routine client concerns to more experienced individuals
Interact with internal and external customers to respond to raised concerns
Determine appropriate course of action
Serve as an intermediary between parties to resolve disputed matters
Negotiate and enact settlements

Requirements:

2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through work experience, training, military experience, education
2+ year of inbound call center experience (desired)
1+ years of Deceased management (desired)
Ability to manage high call volumes and navigate complex customer interactions
Ability to use systems and tools efficiently
Ability to research and report on a variety of issues using problem solving skills
Strong analytical skills with high attention to detail and accuracy
Customer service focus with the ability to listen to customer needs and recommend solutions
Good verbal, written, and interpersonal communication skills
Ability to work effectively in a team environment
Ability to organize and manage multiple priorities

Nice to have:

2+ year of inbound call center experience
1+ years of Deceased management
Ability to manage high call volumes and navigate complex customer interactions
Ability to use systems and tools efficiently
Ability to research and report on a variety of issues using problem solving skills
Strong analytical skills with high attention to detail and accuracy
Customer service focus with the ability to listen to customer needs and recommend solutions
Good verbal, written, and interpersonal communication skills
Ability to work effectively in a team environment
Ability to organize and manage multiple priorities

What we offer:

In-depth classroom training
Continued on-the-job training
Coaching
Paid training
Hybrid work schedule

Additional Information:

Job Posted:
October 09, 2025

Expiration:
October 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Resolution Representative