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Airbus Logo Airbus · Logistics

Customer Resolution Manager

Germany, Hamburg Area · Job Posted February 21, 2026
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Job Description

We are currently looking for a Customer Resolution Manager (d/f/m) to join our AOG Management team in Hamburg. You will be part of a diverse team of approximately 50 members across Hamburg and Washington, dedicated to serving customers in Europe, the Middle East, Africa, and Asia Pacific. As the largest Airbus Services company, Satair provides critical spares and services to keep global aviation moving. In this role, you can expect to manage unique cases daily, recovering grounded aircraft through innovative solutions in a dynamic, international environment. This role requires shift work on a 24/7 pattern, including weekends, nights, and bank holidays (total 37.5 hours/week).

Job Responsibility

  • Providing functional guidance and operational leadership to the AOG team while leading assigned shifts
  • Managing the full lifecycle of customer material orders for airlines and MROs, from initial processing to final delivery
  • Sourcing and expediting critical parts by overseeing procurement activities and escalating needs to partner companies or production lines
  • Facilitating the timely global delivery of spare parts using technical and commercial data to resolve grounded aircraft situations
  • Balancing and prioritising daily workloads for the shift to ensure high-priority cases are handled efficiently
  • Maintaining exceptional customer service standards by responding to internal and external inquiries regarding Satair and Airbus services
  • Driving future improvements by challenging existing processes and defining enhanced operational standards
  • Actively enhancing customer satisfaction and internal communication to deliver an excellent customer experience

Requirements

  • Degree in Business, Engineering or a related discipline
  • Professional experience in logistics or supply chain (ideally within aviation)
  • Solid experience in managing complex material orders and global supply chain activities
  • Proven ability to provide operational leadership and motivate a team during critical, time-sensitive cases
  • Advanced knowledge of technical and commercial data used in the aviation aftermarket
  • Strong problem-solving mindset with a proactive approach to handling unforeseen challenges and changing priorities
  • Excellent communication and conflict management skills to interact effectively with international stakeholders
  • Digital mindset and the ability to juggle complex data under pressure
  • English language skills at negotiation level
  • Awareness of any potential compliance risks and a commitment to act with integrity

What we offer

  • Competitive Remuneration
  • Hybrid Working
  • Flex-time
  • Maternity/paternity leave
  • Job sharing
  • Personalized development plans
  • Large portfolio of learning solutions
  • Lots of internal mobility opportunities
  • Health insurance
  • Well-being programs
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