Customer Resolution Delivery Co-worker, IKEA

Customer Resolution Delivery Co-worker

IKEA

Location:
United Kingdom, Milton Keynes

Category:
Logistics

Contract Type:
Employment contract

Salary:

28290.00 GBP / Year

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Job Description:

We’re looking for a proactive and customer-focused team member to join our delivery and resolution team. In this varied role, you’ll play a key part in ensuring smooth stock handling and quality deliveries to our stores and customers. You’ll also visit customers’ homes to resolve issues, maintain vehicle standards, and communicate confidently and professionally with everyone you meet. It’s a chance to make a real difference in the customer journey while working closely with colleagues across the business.

Job Responsibility:

Focused on prompt and careful handling of stock to ensure quality deliveries to our diverse clientele and various store branches, following prescribed workflow and routines
Visit customers’ homes to resolve complaints and deliver or replace missing stock
Inspecting & housekeeping of assigned vehicles before and after customer deliveries, reporting any issues identified and placing on charge after use
Comply with all IKEA health, safety and security rules and requirements
Communicate professionally to all IKEA customers, co-workers and service partners in a confident and friendly manner handling complaints and claims efficiently and with diplomacy

Requirements:

Applicants are required to be at least 19 years of age and have held a valid driver's license (Category B) for at least 24 months
You are skilled at forward planning, can handle several tasks at once with ease, and take pleasure in being a team member as well as fulfilling responsibilities on your own
Excellent communication skills and problem-solving abilities
You are computer literate and able to work with technology

What we offer:

15% IKEA discount & discount portal helping you save £100’s on High-street retailers
Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
iBenefits – Rewards & discount portal
Free healthy meal option, salad bar, fruit, and hot/cold drinks

Additional Information:

Job Posted:
November 12, 2025

Employment Type:

Parttime

Work Type:

On-site work

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