Customer Research and Insight Manager Jobs

New

Insights Manager

As the Insights Manager, you will lead the development and delivery of customer ...

Location

Netherlands , Amsterdam

Salary:

Not provided

AniCura Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Marketing, Economics, Statistics, Data Analytics, or related field (required)
7+ years in market research, customer insights, or business intelligence
Strong technical skills and experience designing, managing, and analysing primary and secondary research—qualitative and quantitative
Experience working across multiple European markets
Skilled with survey and analytics platforms such as Power BI, Tableau, SPSS
Demonstrated ability to translate complex data into clear, actionable insights
Experience selecting and implementing Voice of the Customer tools, including NPS and CSAT
Strong communication and storytelling skills, with experience engaging senior leaders
Fluent in English

Job Responsibility

Design and deliver the MVH Europe insight strategy, championing customer and market understanding across the business
Create a consolidated, reliable source of customer insight, rationalising data sources across markets
Transform complex datasets into clear, actionable narratives that influence strategic direction
Conduct and manage qualitative and quantitative research, including advanced methods and innovative tools (e.g., AI-driven research)
Analyse new and existing datasets to identify trends that inform marketing and demand-generation strategies
Produce executive-level reports on customer sentiment and present recommendations to senior leaders
Partner with the Data & Analytics team to integrate customer data, survey outputs, and insights into a single view of the customer journey
Collaborate with the Marketing organisation to embed customer and market insight into decision-making
Manage external research partners and vendors, ensuring projects run on time, on budget, and deliver high-quality outputs

What we offer

Join a purpose driven company, where we’re striving to shape the future of veterinary care, together
An industry competitive salary and benefits package
A stimulating work environment with good opportunities for personal development
Freedom to take responsibility and the opportunity to influence
Flexible working hours, hybrid working, international, digital work environment
Learning and development opportunities
The opportunity to cuddle our beloved 4-legged friends in our offices

Category Insight Manager

A wonderful chance to join this ambient food manufacturer as a Category Insight ...

Location

United Kingdom , Surrey

Salary:

45000.00 - 60000.00 GBP / Year

Zest Food Jobs

Expiration Date

Until further notice

Requirements

Degree (2:1 or above) in a relevant data, numerical, or business discipline
Strong experience in data analytics, preferably within food or FMCG
Experience working with market data platforms such as Circana, NielsenIQ, or Kantar is highly desirable
Advanced Excel and PowerPoint skills with the ability to translate complex data into clear, concise insights
Analytical mindset with excellent attention to detail and strong time-management skills
Self-motivated, autonomous, and a collaborative team player with a passion for professional growth

Job Responsibility

Lead the development and delivery of in-depth category insights and market analysis to support sales and marketing teams
Create engaging, data-driven customer presentations for retail and foodservice accounts
Develop and maintain regular market and competitor reports using industry-standard data platforms (e.g., Circana, NielsenIQ, Kantar)
Provide proactive recommendations to maximise growth opportunities based on market trends
Collaborate across teams including sales, marketing, procurement, technical, supply chain, and finance
Drive the evolution of the company's research capabilities to support strategic decision-making
Manage ad-hoc research projects and insights assignments

What we offer

Competitive salary £45,000 - £60,000 plus discretionary and employee ownership trust (EOT) bonus
Matched pension contributions up to 5%
Private healthcare and life insurance
Hybrid working with work-from-home Fridays
Free breakfast provided onsite
23 days holiday, increasing with length of service

Fulltime

Scaled Customer Success Manager

You'll be one of the first Scaled CSMs at Prolific, helping to build a world-cla...

Location

United Kingdom , London

Salary:

Not provided

Prolific

Expiration Date

Until further notice

Requirements

Experience in Customer Success, Account Management, or similar role (scaled/tech-first/digital CS experience strongly preferred)
Proven ability to manage large customer portfolios (hundreds or thousands) using data and automation
Strong communicator - your communication are clear, engaging, and drives action
Analytical mindset - you're comfortable pulling data, spotting trends, and making decisions based on insights
Self-starter who thrives in ambiguous, build-it-yourself environments
Empathy for customers combined with commercial acumen - you care about their success and business outcomes
Comfortable with CS platforms, email tools, and learning new technologies quickly

Job Responsibility

Own outcomes for 5,000-10,000 researchers across lifecycle stages (new, active, at-risk, dormant)
Monitor health scores and sentiment and proactively intervene when researchers show signs of struggle or disengagement
Balance automation with humanity—know when to send a personal note or hop on a call
Help to design, test and execute playbooks for activation, expansion, reactivation, and retention using email, in-app messaging, video, and targeted outreach
Run weekly office hours and create content to support and educate researchers
Identify patterns in your portfolio and escalate insights to improve product, content, or processes
Understand the research journey: grant cycles, IRB hurdles, publication pressures, semester schedule

Customer Experience Manager

We are seeking a dedicated and results-driven Customer Experience (CX) Manager t...

Location

United States , Garden Grove

Salary:

80000.00 - 120000.00 USD / Year

Harbinger Motors

Expiration Date

Until further notice

Requirements

5+ years of experience in a Customer Experience (CX), Customer Success, or Operations role, with a proven track record of designing and implementing successful CX programs
Expert proficiency in CX measurement tools (e.g., Qualtrics, Medallia, Zendesk) and the ability to conduct deep quantitative and qualitative analysis of customer data
Experience within the Automotive, Commercial Vehicle/Fleet, B2B Technology, or high-value capital goods industries is highly preferred
Exceptional written and verbal communication skills, with proven experience influencing cross-functional teams and presenting to executive levels
Demonstrated ability to manage complex, multi-stakeholder projects from concept through execution

Job Responsibility

Design and execute core CX processes across the commercial EV truck lifecycle—from inquiry and purchase through delivery, service, and ongoing support
Map the customer journey across Sales, Delivery, Service, and Support to identify pain points and opportunities for improvement
Coordinate dealer readiness, delivery scheduling, checklists, and cross-functional handoffs to ensure every commercial EV delivery is executed accurately and on time
Own and manage the Voice of the Customer (VOC) program, utilizing tools like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys
Analyze customer feedback, operational data, and market research to derive actionable insights and quantifiable CX metrics
Partner closely with Service Operations, Product, Sales, and other teams to implement process changes that directly address customer needs and reduce friction
Lead projects focused on improving turnaround times, field interactions, and overall service consistency
Represent the customer in internal discussions, ensuring operational decisions consider downstream customer impact
Support the development of standards and guidelines for customer-facing communication
Work with Training/People teams to embed CX principles into onboarding and ongoing education, helping reinforce a customer-first mindset across departments

What we offer

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

Fulltime

Research Program Manager

At Furhat Robotics we believe robots, done right, can have an incredible impact ...

Location

Sweden , Stockholm

Salary:

Not provided

Furhat Robotics

Expiration Date

Until further notice

Requirements

PhD in robotics, AI, cognitive science, computer science, or related fields
3+ years of experience in research project coordination, preferably within EU-funded programs (can be during doing your PhD)
Prior experience in academia or at a research-intensive company/startup
Experience with grant proposal preparation and academic consortium management
Experience setting up and supervising successful Master's student theses
Strong organizational and communication skills
Excellent English (written and spoken)
Interest in human-robot interaction, AI, and social technologies

Job Responsibility

Manage active EU-funded projects (e.g. Horizon Europe, Marie Skłodowska-Curie, etc)
Coordinate reporting, deliverables, and partner communication
Oversee project budgets, timelines, and compliance with funding rules
Represent Furhat in consortium meetings and reviews
Prepare and submit project reports, financial summaries, and audits
Supervise or co-supervise staff (PhD and Masters students)
Develop and maintain relationships with academic labs and scientific institutions using Furhat
Track and report research publications, thesis projects, and new use cases involving Furhat robots
Identify and support promising research groups with technical and community assistance
Supervise and coordinate MSc thesis students and research interns hosted at Furhat

New

Director, Customer Insights, Obesity

In this vital role the Customer Insights Director will be responsible for drivin...

Location

United States , Thousand Oaks

Salary:

216979.00 - 253281.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 4 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience
Master’s degree and 8 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience
Bachelor’s degree and 10 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience
At least 4 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources

Job Responsibility

Lead teams synthesizing information from a variety of sources (e.g., market research, competitive intelligence, secondary data, advisory boards) to develop strategic insights that address business needs
Integrate insights and knowledge to develop business cases and facilitate workshops to support clinical development plans, lifecycle management and other strategic decisions – developing CEO staff level deliverables
Plan, design and conduct primary market research with a research agency for assets across various phases of the product lifecycle to enable strategic decision making
Lead ad hoc strategic secondary analytics to inform strategic decisions
Clearly communicate insights and recommendations to variety of audiences, including senior leadership (e.g., Therapeutic Area Heads), and become a “devil’s advocate” when needed
Partner with commercial leadership and cross-functional partners to define and prioritize objectives, budget and work plans to meet evolving business needs
Identify, evaluate, and manage relationships with best-in-class vendors and look for opportunities to innovate and advance capabilities
Manage and develop direct reports, while individually leading select projects when needed
Ensure that both routine and ad-hoc projects are in compliance with all Amgen SOPs and meet service-level expectations for quality, timeliness, and budget

What we offer

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models, including remote and hybrid work arrangements, where possible

Fulltime

Customer Experience Manager

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Xi'An - Yanta District

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Synergy Leasing – Knowledge of how to create synergism among tenants, that ensures a complementary offer for the customers
Globalization – Knowledge about how to adapt to a global meeting place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant
Customer Behavior – Knowledge of existing and potential customer’s needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making
Community engagement - Knowledge of how to drive engagement with various levels of the local community
Customer journey - Knowledge of the customers’ whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms
Customer experience - Knowledge of how data and insights about customer interactions with IKEA can be translated into seamless solutions
Integrated Campaign Management -Knowledge of how to effectively integrate and combine mass and one-to-one communication, traditional and digital media and how to offer tailored brand experiences with maximum impact at every consumer touchpoint

Job Responsibility

Creates, owns and manages the Customer experience Program for the Meeting Place
Identifies and defines local customer groups and their customer journey including touchpoints before, during and after the visit (on-line and off-line)
Provides outstanding customer services together with partners and communities in order to make the customer journey convenient and relevant
Defines, implement and innovates new customer services to enhance convenience and enjoyable experiences
Together with Meeting Place Manager define commercials goals, marketing strategy and budgeting process
Create, sustain and work with the commercial calendar in order to drive brand/loyalty programs and on line-community via social media
Monitors and analyses performance and customer interaction level with customer touchpoints
Find potential areas for improvements of both customer satisfaction and income
Regularly carry out local market research
Actively works on localizing the uniqueness of the Meeting place through MP touch points (both off-line and on-line)

Fulltime

Customer Success Manager, AI-First

As the AI First Customer Success Manager at Puffy, you will architect a scalable...

Location

United States , North Hollywood, LA

Salary:

110000.00 USD / Year

Puffy

Expiration Date

Until further notice

Requirements

5+ years of experience in a customer success or operations management role, with a proven track record in a high-performance e-commerce environment
A deep, systems-thinking mindset
you are obsessed with process mapping, workflow optimization, and building scalable, automated solutions
Demonstrated ability to lead and develop a team, with specific experience in training agents on new technologies and processes
Highly analytical and data-fluent
you are comfortable building dashboards, interpreting complex data sets, and using your findings to drive strategic decisions
Expert-level knowledge of Zendesk administration (macros, triggers, workflows), hands-on experience training and tuning a chatbot (like Alhena AI), and proficiency with data visualization tools (e.g., Looker, Tableau)

Job Responsibility

Own and manage the entire Customer Service tech stack (Zendesk, Alhena AI, etc.), ensuring maximum uptime, efficiency, and ROI
Continuously research, pilot, and integrate new AI technologies (including voice, sentiment analysis, and predictive support tools) to keep Puffy at the forefront of the luxury e-commerce experience
Design, build, and optimize automated workflows to systematically resolve Tier-1 customer inquiries, with a relentless focus on increasing our AI containment rate
Engineer a flawless handoff process between AI and human agents, ensuring escalations are seamless, data-rich, and efficient
Develop and own the master dashboard for all CS operations, tracking key system metrics (AI response time, ticket volume, queue performance) and team KPIs
Establish a data-driven QA framework to monitor the performance of both AI and human interactions, identifying trends and opportunities for systemic improvement
Deliver concise, weekly KPI reports to the Director of CS, translating complex operational data into clear business insights and strategic recommendations
Manage and resolve all high-level customer escalations, using each case as an opportunity to identify and fix root-cause process or system failures
Develop and lead a world-class training program focused on making our support agents "AI-first," enabling them to masterfully use new tools and workflows to drive sales and resolve complex issues
Manage the day-to-day needs of the support team (8-9 agents), including conducting 1:1s, handling performance management, and overseeing career development in partnership with the Director of CS

What we offer

Continuous learning
10% monthly bonus
Premium insurance
Achievement recognition
Free snacks and lunches
Generous annual leave
AI tools and tech stack
18+ nationalities
Social events & activities
Learning and development support (we pay for courses you need to upskill)

Fulltime

Customer Research and Insight Manager

Michael Page

Location:
United Kingdom , Inverclyde

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 24, 2025

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Location:United Kingdom , Inverclyde

Category:Hospitality and Tourism

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Job Description:

Job Responsibility:

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Job Posted:December 24, 2025

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