Customer Research and Insight Manager Job at Michael Page (Inverclyde)

Senior Manager - Research and Insights

Our client a fast growing startup company is currently looking to recruit a Seni...

Location

United Kingdom , London

Salary:

88000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

analytical mindset
experience of qualitative and quantitative research
strong customer centric mindset
hands on and strategic

Job Responsibility

provide research and analytics and execute qualitative and quantitative research
produce actionable insights
work with internal stakeholders

What we offer

bonus 10 - 15%
options
education benefit up to £3,500
private healthcare

Fulltime

Insights Manager

As the Insights Manager, you will lead the development and delivery of customer ...

Location

Netherlands , Amsterdam

Salary:

Not provided

AniCura Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Marketing, Economics, Statistics, Data Analytics, or related field (required)
7+ years in market research, customer insights, or business intelligence
Strong technical skills and experience designing, managing, and analysing primary and secondary research—qualitative and quantitative
Experience working across multiple European markets
Skilled with survey and analytics platforms such as Power BI, Tableau, SPSS
Demonstrated ability to translate complex data into clear, actionable insights
Experience selecting and implementing Voice of the Customer tools, including NPS and CSAT
Strong communication and storytelling skills, with experience engaging senior leaders
Fluent in English

Job Responsibility

Design and deliver the MVH Europe insight strategy, championing customer and market understanding across the business
Create a consolidated, reliable source of customer insight, rationalising data sources across markets
Transform complex datasets into clear, actionable narratives that influence strategic direction
Conduct and manage qualitative and quantitative research, including advanced methods and innovative tools (e.g., AI-driven research)
Analyse new and existing datasets to identify trends that inform marketing and demand-generation strategies
Produce executive-level reports on customer sentiment and present recommendations to senior leaders
Partner with the Data & Analytics team to integrate customer data, survey outputs, and insights into a single view of the customer journey
Collaborate with the Marketing organisation to embed customer and market insight into decision-making
Manage external research partners and vendors, ensuring projects run on time, on budget, and deliver high-quality outputs

What we offer

Join a purpose driven company, where we’re striving to shape the future of veterinary care, together
An industry competitive salary and benefits package
A stimulating work environment with good opportunities for personal development
Freedom to take responsibility and the opportunity to influence
Flexible working hours, hybrid working, international, digital work environment
Learning and development opportunities
The opportunity to cuddle our beloved 4-legged friends in our offices

Research Manager

We are seeking an experienced and passionate Research Manager to lead our Custom...

Location

Israel , Netanya/Tel Aviv

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

A Ph.D. (preferred) or Ma/MSc with thesis in a related field (e.g., Human-Computer Interaction, Psychology, Sociology, Business, Data Science) or equivalent industry experience
5+ years of experience in research roles, with at least 2 years in a leadership or management position
Proven experience managing and mentoring a team of researchers and analysts
Strong expertise in both qualitative and quantitative research methodologies
Demonstrated ability to translate research findings into actionable insights and strategic recommendations
Excellent communication, presentation, and interpersonal skills, with the ability to effectively convey complex information to diverse audiences
Proficiency in data analysis tools and techniques
Passion for understanding customer needs and improving user experiences

Job Responsibility

Manage and mentor a team of researchers and analysts, providing guidance on research methods, project execution, and professional development
Foster a collaborative and innovative team environment that encourages creativity and knowledge sharing
Tap into an existing experimental research framework and facilitate its execution at scale
Develop and implement a comprehensive research strategy that aligns with the goals of the Customer Success group and the broader organization
Oversee the design, execution, and analysis of qualitative and quantitative research projects to gather insights about customer behavior, preferences, and pain points
Translate complex research findings into actionable insights and recommendations for Customer Success, Product, and additional groups within JFrog
Identify opportunities for improving customer engagement and loyalty based on research findings
Collaborate with stakeholders across Customer Success, Product Management, Marketing, and Sales to ensure research efforts are aligned with business objectives
Work closely with the developers in the Customer Success Applied Research group to align the development of internal research tools
Prepare and present research findings and recommendations to senior leadership and stakeholders in an easily digestible format

Category Insight Manager

A wonderful chance to join this ambient food manufacturer as a Category Insight ...

Location

United Kingdom , Surrey

Salary:

45000.00 - 60000.00 GBP / Year

Zest Food Jobs

Expiration Date

Until further notice

Requirements

Degree (2:1 or above) in a relevant data, numerical, or business discipline
Strong experience in data analytics, preferably within food or FMCG
Experience working with market data platforms such as Circana, NielsenIQ, or Kantar is highly desirable
Advanced Excel and PowerPoint skills with the ability to translate complex data into clear, concise insights
Analytical mindset with excellent attention to detail and strong time-management skills
Self-motivated, autonomous, and a collaborative team player with a passion for professional growth

Job Responsibility

Lead the development and delivery of in-depth category insights and market analysis to support sales and marketing teams
Create engaging, data-driven customer presentations for retail and foodservice accounts
Develop and maintain regular market and competitor reports using industry-standard data platforms (e.g., Circana, NielsenIQ, Kantar)
Provide proactive recommendations to maximise growth opportunities based on market trends
Collaborate across teams including sales, marketing, procurement, technical, supply chain, and finance
Drive the evolution of the company's research capabilities to support strategic decision-making
Manage ad-hoc research projects and insights assignments

What we offer

Competitive salary £45,000 - £60,000 plus discretionary and employee ownership trust (EOT) bonus
Matched pension contributions up to 5%
Private healthcare and life insurance
Hybrid working with work-from-home Fridays
Free breakfast provided onsite
23 days holiday, increasing with length of service

Fulltime

Senior Product Manager (Customer and Control)

Are you passionate about delivering great customer outcomes, championing the voi...

Location

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Strong understanding of regulatory requirements in insurance including deep understanding of FCA Consumer Duty and regulatory reporting requirements and metrics (GIVM)
Strong analytical or data-driven background with the ability to interpret data and drive decisions
Experience in insurance, financial services or product management
Proven ability to use MI and insights to inform decisions and improve customer outcomes
Excellent stakeholder management and communication skills with the ability to simplify complex analysis into actionable insight
Proven ability to lead cross-functional initiatives
Ability to lead through others, coach and develop team members, and drive collaboration
Familiarity with customer research and insight mechanisms
Organised and able to manage multiple priorities

Job Responsibility

Lead key governance and regulatory reporting processes such as Fair Value Assessments (FVAs), Customer Outcomes MI (COMI), FCA General Insurance Value Measures (GIVM), ensuring reporting is compliant, accurate and timely
Develop and maintain regular, robust reporting for customer performance with tolerances where appropriate
Work closely with Finance, Pricing, Risk, Claims, Data Insights and IT to maintain and enhance reporting processes, ensuring high standards of governance and strengthening the link between MI and strategic decision-making
Manage Travel Product risk and controls
Monitor and report on product performance and customer outcomes
Translate complex data including customer feedback, complaints, and research into actionable insights that supports strategic decisions and drives good customer outcomes, whilst balancing commercial performance
Drive measurable improvements in customer satisfaction and product understanding
Represent Travel Product and champion the customer perspective in product decisions and governance forums
Support the Head of Product and wider Travel function in proactively responding to the evolving regulatory environment
Inspire and educate Product Managers, fostering a data-driven and customer-first culture

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
All colleagues eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover

Fulltime

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...

Location

United States , Chicago

Salary:

137700.00 - 164475.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
Ability to run complex, simultaneous, cross-functional initiatives
Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
Strong analytical and program management skills with an aptitude for working with data
Expertise identifying trends through data analysis and turning insights into actionable outcomes
Experience with Tableau, Looker, Power BI

Job Responsibility

Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
Inspecting the segment, identifying/evaluating trends, proposing and building out solutions, all with the goal of influencing customer retention and product adoption
Leveraging our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
Leveraging data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
Gaining a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
Collaborating and aligning cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
Collaborating with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
Working with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
Informing our Customer Education Content roadmap and collaborating with our learning experience designers to create new content for customers
Collaborating with our other key programs such as voice of customer, enterprise community, and scale community

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...

Location

United States , San Francisco

Salary:

153000.00 - 182750.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
Ability to run complex, simultaneous, cross-functional initiatives
Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
Strong analytical and program management skills with an aptitude for working with data
Expertise identifying trends through data analysis and turning insights into actionable outcomes
Experience with Tableau, Looker, Power BI

Job Responsibility

Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
Inspect the segment, identify/evaluate trends, propose and build out solutions, all with the goal of influencing customer retention and product adoption
Leverage our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
Leverage data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
Gain a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
Collaborate and align cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
Collaborate with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
Work with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
Inform our Customer Education Content roadmap and collaborate with our learning experience designers to create new content for customers
Collaborate with our other key programs such as voice of customer, enterprise community, and scale community

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family
All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs)

Fulltime

Customer Experience Manager

We are seeking a dedicated and results-driven Customer Experience (CX) Manager t...

Location

United States , Garden Grove

Salary:

80000.00 - 120000.00 USD / Year

Harbinger Motors

Expiration Date

Until further notice

Requirements

5+ years of experience in a Customer Experience (CX), Customer Success, or Operations role, with a proven track record of designing and implementing successful CX programs
Expert proficiency in CX measurement tools (e.g., Qualtrics, Medallia, Zendesk) and the ability to conduct deep quantitative and qualitative analysis of customer data
Experience within the Automotive, Commercial Vehicle/Fleet, B2B Technology, or high-value capital goods industries is highly preferred
Exceptional written and verbal communication skills, with proven experience influencing cross-functional teams and presenting to executive levels
Demonstrated ability to manage complex, multi-stakeholder projects from concept through execution

Job Responsibility

Design and execute core CX processes across the commercial EV truck lifecycle—from inquiry and purchase through delivery, service, and ongoing support
Map the customer journey across Sales, Delivery, Service, and Support to identify pain points and opportunities for improvement
Coordinate dealer readiness, delivery scheduling, checklists, and cross-functional handoffs to ensure every commercial EV delivery is executed accurately and on time
Own and manage the Voice of the Customer (VOC) program, utilizing tools like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys
Analyze customer feedback, operational data, and market research to derive actionable insights and quantifiable CX metrics
Partner closely with Service Operations, Product, Sales, and other teams to implement process changes that directly address customer needs and reduce friction
Lead projects focused on improving turnaround times, field interactions, and overall service consistency
Represent the customer in internal discussions, ensuring operational decisions consider downstream customer impact
Support the development of standards and guidelines for customer-facing communication
Work with Training/People teams to embed CX principles into onboarding and ongoing education, helping reinforce a customer-first mindset across departments

What we offer

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

Fulltime

Customer Research and Insight Manager

Michael Page

Location:
United Kingdom , Inverclyde

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 24, 2025

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Michael Page

Location:United Kingdom , Inverclyde

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 24, 2025

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Location:
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Job Posted:
December 24, 2025