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Customer Representative

nationwide.co.uk Logo

Nationwide Building Society

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Location:
United Kingdom , Caerphilly

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Category:
Banking

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Contract Type:
Not provided

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Salary:

25250.00 GBP / Year
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Job Description:

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online.

Job Responsibility:

  • Support customers across all channels
  • Complete transactions on the till
  • Handle inbound calls from customers
  • Support product applications through digital sales
  • Provide service in person, via phone and online
  • Work on the counter completing transactions and educating customers on digital services
  • Deal with customer queries through various channels including online and via the phone
  • Take customer calls on multiskilled days
  • Build meaningful relationships with customers via their preferred channel
  • Provide expert guidance and support to customers over the phone
  • Solve customer queries
  • Thrive in a fast-paced environment
  • Stay ahead of the curve by mastering latest product and process regulations
  • Help shape the future of Multiskilled Banking

Requirements:

  • Within a 45-minute commute of the branch
  • Comfortable using digital tools and applications
  • Demonstrate customer first behaviours: Feel what customers feel, Say it straight, Push for better, Get it done
What we offer:
  • 25 days holiday pro rata
  • Private medical insurance from January 2026
  • Highly competitive pension
  • Access to an annual performance related bonus
  • Training and development
  • Salary sacrifice scheme
  • Life assurance
  • Wellhub – access to health and wellness options
  • Up to 2 days of paid volunteering a year

Additional Information:

Job Posted:
January 03, 2026

Expiration:
January 09, 2026

Employment Type:
Parttime
Work Type:
On-site work
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