Customer Representative Jobs

Nationwide Building Society

Location:
United Kingdom, Burton Upon Trent

Category:
Banking

Contract Type:
Not provided

Salary:

25250.00 GBP / Year

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Job Description:

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.

Job Responsibility:

Support customers across all channels
Complete transactions on the till
Handle inbound calls from customers
Support product applications through digital sales
Provide first class service in person, via phone and online
Educate customers on digital services and easier ways to bank
Deal with customer queries through various channels including online and via the phone
Build knowledge to answer customer queries
Protect and look after customers
Adapt style to suit all customer needs

Requirements:

Within a 45 minute commute of the branch
Comfortable using digital tools and applications
Demonstrate customer first behaviours: Feel what customers feel, Say it straight, Push for better, Get it done

What we offer:

25 days holiday pro rata
Private medical insurance from January 2026
Highly competitive pension
Access to an annual performance related bonus
Training and development
Salary sacrifice scheme
Life assurance
Wellhub – access to health and wellness options
Up to 2 days of paid volunteering a year

Additional Information:

Job Posted:
December 10, 2025

Expiration:
December 16, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Customer Representative

Nationwide Building Society

Location:United Kingdom, Burton Upon Trent

Category:Banking

Contract Type:Not provided