Customer Representative Jobs

Nationwide Building Society

Location:
United Kingdom, Basildon

Category:
Banking

Contract Type:
Employment contract

Salary:

25250.00 GBP / Year

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Job Description:

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online.

Job Responsibility:

Support customers with services across all channels
Complete transactions on the till
Handle inbound calls from customers
Support product applications through digital sales
Educate customers on digital services and easier ways to bank
Deal with customer queries through various channels including online and phone
Build knowledge to answer customer queries
Protect and look after customers

Requirements:

Within a 45 minute commute of the branch
Comfortable using digital tools and applications
Demonstrate customer first behaviours (Feel what customers feel, Say it straight, Push for better, Get it done)
Ability to support customers across all channels (in person, phone, online)

What we offer:

25 days holiday pro rata
Private medical insurance (from Jan 2026)
Highly competitive pension
Access to an annual performance related bonus
Training and development
Salary sacrifice scheme
Life assurance
Wellhub – health and wellness options
Up to 2 days of paid volunteering a year

Additional Information:

Job Posted:
December 10, 2025

Expiration:
December 17, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Customer Representative

Nationwide Building Society

Location:United Kingdom, Basildon

Category:Banking

Contract Type:Employment contract