Customer Repairs Advisor Jobs

Customer Repairs Advisor

HASTOE HOUSING ASSOCIATION

Location:
United Kingdom, Dorchester, Dorset

Category:
Customer Service

Contract Type:
Not provided

Salary:

13884.00 GBP / Year

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Job Description:

You will be part of our friendly and supportive team that acts as the first point of contact for customers experiencing issues with their repairs.

Job Responsibility:

Dealing with customer enquiries via telephone, email, live chat and our online portal
Liaising with colleagues to resolve repairs for customers
Liaising with external contractors in the delivery of our repairs service
Using IT systems in recording and logging communications with customers and reviewing information

Requirements:

Experience of working in a busy, customer-facing environment
A friendly, positive telephone manner
An empathetic touch and ability to offer solutions to problems
Ability to provide excellent services with a quick turnaround
Excellent IT skills with the aptitude to use specialist software (training provided)

What we offer:

Annual Leave: Starting at 25.5 days, including bank holidays plus 1.5 days complimentary leave, along with the option to purchase additional leave
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution

Additional Information:

Job Posted:
December 09, 2025

Expiration:
January 04, 2026

Employment Type:

Parttime

Work Type:

On-site work

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