CrawlJobs Logo

Customer Rep II, Spec Srvcs, Lab

urmc.rochester.edu Logo

University of Rochester

Location Icon

Location:
United States of America , Rochester

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

19.62 - 26.49 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility:

  • Serves as a customer service representative and technical resource in the Pathology and Laboratory Medicine Outreach Customer Support Department
  • Provides professional and expeditious quality customer service
  • Investigates and resolves problems internally and externally
  • Assists with the direction of the daily operations of the department
  • Coordinates the requisition and report processes
  • Directs work flow of Customer Support Representatives based on the status of the call queue
  • Oversees the daily assigned work schedule, including task assignments
  • Makes ad hoc work schedule adjustments due to situational changes and workload demands
  • Provides advanced phone support to team for issues needing immediate attention and problem resolution, such as answering questions, speaking directly with clients and/or providing follow up
  • Serves as resource to Outreach Account team, makes recommendations to improve processes, assists with training, communicates policies and procedures, monitors supplies and provides input on staff performance
  • Coordinates the customer requisition process, including design, revision, ordering, delivery and problem resolution
  • Conducts reviews to ensure compliance regulations are met and maintained
  • Oversees printing process of laboratory reports from all areas of URMC Labs, including equipment and software functionality, quality review, packaging, distribution and problem resolution
  • Provides advanced phone support to team needing immediate attention and problem resolution, such as answering technical questions and providing back up to the Advanced Resources Representative
  • Answers telephone calls, providing routine information related to test results, testing/specimen requirements or other technical information, as well as general product or service information
  • Handles physician requests for additional specimen testing
  • Calls/faxes results to physicians as requested
  • Dispatches courier services as assigned for specimen pick-ups and deliveries, as well as delivery of supplies
  • Dispatches on call phlebotomist for STAT and after hours specimen collections
  • Other duties as assigned

Requirements:

  • Associate's degree and 1 year of clinical laboratory or medical experience required
  • Or equivalent combination of education and experience
  • Valid NYS driver’s license upon hire required

Additional Information:

Job Posted:
March 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
University of Rochester - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Rep II, Spec Srvcs, Lab

New

Membership Services Coordinator

The member services coordinator is a vital front-line representative for the org...
Location
Location
United States , College Park
Salary
Salary:
50458.00 - 68750.00 USD / Year
aps.org Logo
American Physical Society
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum High School diploma or equivalent required
  • Minimum 2 years of customer service experience
  • Experience with databases and/or Association Management Systems (AMS), preferably NimbleAMS or Salesforce
  • Strong analytical and numerical skills
  • Knowledge of office practices, strong administrative, and customer service skills
  • Excellent attention to detail, problem-solving, and critical thinking abilities
  • Proficiency in Microsoft Office Suite (Excel, Word), Google Workspace (Sheets, Docs), and other online shared document products
  • Strong organization, documentation, and prioritization skills
  • Works effectively both independently and as part of interdepartmental teams, with an ability to adapt to changing schedules
  • Courteous manner and excellent written communication skills
Job Responsibility
Job Responsibility
  • Utilize service desk software to manage member communication through phone and email
  • Manage member accounts by updating records, processing payments, and addressing inquiries, all while delivering excellent customer support
  • Troubleshoot member log-in and access issues
  • Assist members with online journal access and missing issue fulfillment
  • Update member addresses, including investigating undeliverable mail
  • Utilize member feedback to enhance service quality, answer questions, and resolve problems
  • Maintain data accuracy in the association management system by correcting member records
  • Manage electronic filing of renewal invoices and accounting batch deposits
  • Independently research and resolve complex membership problems
  • Assemble, validate and process renewal invoice payments, ensuring follow-up procedures are completed
What we offer
What we offer
  • Flexible schedules and ability to work remotely
  • 8% employer-paid retirement contribution
  • Investment advisement services: 100% employer paid
  • Medical benefits: PPO or HDHP option
  • Employer contribution to FSA or HSA account, eligibility based on medical plan enrollment
  • Lifestyle Spending benefit up to $1,500.00 (USD) - 100% employer paid
  • Vision benefits: individual and dependent coverage 100% employer paid
  • Basic Life & Accident insurance: employee coverage 100% employer paid
  • Supplemental Life & Accident insurance, including spouse & dependent child(ren) coverage
  • Disability insurance: employee coverage 100% employer paid
  • Fulltime
Read More
Arrow Right
New

Shift Supervisor

A Shift Supervisor is a key leader supporting the CVS Store Management team in d...
Location
Location
United States , Brentwood
Salary
Salary:
16.00 - 23.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 11, 2026
Flip Icon
Requirements
Requirements
  • Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills and supervision skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
  • Experience as a retail supervisor
  • High School diploma or equivalent preferred but not required.
Job Responsibility
Job Responsibility
  • Work effectively with store management and store crews
  • Supervise the store’s crew through assigning, directing and following up of all activities
  • Effectively communicate information both to and from store management and crews
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture. (Greet, offer help, and thank)
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Maintain customer/patient confidentiality
  • Price merchandise
  • Stock shelves
  • Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • other programs
  • Parttime
Read More
Arrow Right
New

Manager, TPA Oversight & Operations

Location
Location
United States of America , Chesterfield
Salary
Salary:
89310.00 - 134870.00 USD / Year
rgare.com Logo
Reinsurance Group of America
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent relevant experience
  • 7+ years of experience in direct insurance operations, pension risk transfer, structured settlements, TPA oversight, or related administrative functions
  • Demonstrated experience working with third-party administrators and outsourced service models
  • Strong governance, oversight, and risk assessment capabilities
  • Advanced written and verbal communication skills, including the ability to communicate effectively with TPAs, legal counsel, compliance, auditors, and senior leadership
  • Ability to analyze operational processes, identify gaps, and recommend pragmatic solutions
  • Strong organizational skills with the ability to manage multiple priorities and initiatives concurrently
  • Sound judgment, discretion, and decision-making capabilities in escalations and risk matters
  • Proficiency with Microsoft Office tools (Excel, PowerPoint, Word, Outlook)
  • Ability to identify, evaluate, and responsibly apply AI-enabled tools (e.g., analytics, automation, Copilot-style solutions) to enhance operational oversight, reporting accuracy, risk identification, and scalability, in alignment with governance and compliance expectations
Job Responsibility
Job Responsibility
  • Provide day-to-day governance and oversight of TPAs supporting Institutional Markets products, ensuring adherence to contractual terms, SLAs, regulatory expectations, and internal operational standards
  • Serve as an escalation point for TPA operational issues and risks, including control gaps, service deficiencies, and remediation planning
  • partner with vendor owners on resolution strategies
  • Maintain and enhance standardized TPA oversight routines, including KPI performance reporting and tracking, dashboards, and control documentation to provide leadership visibility into operational health and vendor performance
  • Coordinate and support TPA audits, on-site reviews, regulatory inquiries, and internal risk assessments, including tracking findings, action plans, and timely closure
  • Support contractual and financial oversight activities, translating contract and work order requirements into executable controls, KPIs, and monitoring routines, and partnering with Finance on fee and expense oversight
  • Support Structured Settlements new business onboarding by partnering with Legal, Compliance, Finance, and external administrators to assess operational readiness, controls, service delivery alignment, and transition to in-force administration
  • Proactively identify and manage emerging operational, vendor, and concentration risks, including business continuity and resiliency considerations, and lead or support initiatives leveraging data analytics, automation, and AI-enabled tools to enhance vendor oversight and onboarding scalability
  • Perform other duties as assigned.
What we offer
What we offer
  • Gain valuable knowledge from and experience with diverse, caring colleagues around the world
  • Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought
  • Join the bright and creative minds of RGA, and experience vast, endless career potential
  • Annual bonus plan
  • Long-term equity incentive plan
  • Full range of health, retirement, and other employee benefits
  • Fulltime
Read More
Arrow Right
New

Store Associate

Retail Store Associates play a meaningful role within the CVS Health family. At ...
Location
Location
United States , Boston
Salary
Salary:
Not provided
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
August 01, 2026
Flip Icon
Requirements
Requirements
  • At least 16 years of age
  • Remaining upright on the feet, particularly for sustained periods of time
  • Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
  • Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details
Job Responsibility
Job Responsibility
  • Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
  • Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
  • Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
  • Supporting opening and closing store activities, when needed
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
  • Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
  • Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • other programs
  • Parttime
Read More
Arrow Right
New

Mobile Associate - Retail Sales

This role supports retail operations by engaging customers and facilitating thei...
Location
Location
United States , Sealy
Salary
Salary:
18.00 USD / Hour
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment (Preferred)
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
  • Effective at balancing customer needs and performance goals. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States
Job Responsibility
Job Responsibility
  • Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
  • Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
  • Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
  • Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
  • Also responsible for other duties/projects as assigned by business management as needed
What we offer
What we offer
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Parttime
Read More
Arrow Right
New

Human Resources Business Partner

The Human Resources Business Partner will serve as a strategic business partner ...
Location
Location
United States of America , Chicago
Salary
Salary:
80000.00 - 109000.00 USD / Year
brighthorizons.com Logo
Bright Horizons
Expiration Date
May 29, 2026
Flip Icon
Requirements
Requirements
  • 7 years of proven HR experience with a minimum of three years of employee relations experience
  • Ability to travel as needed to assigned business units within the U.S. (up to 40% travel, supporting business units in the Chicago area and some units in MI)
  • Minimum of 3 years of experience resolving complex employee relations issues
  • At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position
Job Responsibility
Job Responsibility
  • Establish a collaborative working relationship with business leaders in assigned business units and across organization
  • Be present and visible in assigned worksites to build relationships with leaders and employees
  • Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention
  • Provide day to day performance management guidance around coaching, counseling, career development and disciplinary action
  • Provide HR policy guidance and interpretation
  • Manage and resolve complex employee relations issues
  • Conduct effective, thorough and objective investigations
  • Follow up with urgency to ensure employee relations issues are resolved promptly
  • Maintain in-depth knowledge of legal requirements related to day-to-day management of employees to reduce legal risks and ensure regulatory compliance
  • Partner with the legal department as needed/required
What we offer
What we offer
  • Medical, dental, and vision insurance
  • Paid vacation, sick, holiday, and parental bonding leave
  • 401(k) retirement plan
  • Long-term and short-term disability insurance
  • Life insurance
  • Money-saving discounts and financial planning tools
  • Tuition assistance and education coaching
  • Caregiving support and resources for the children and adults in your family
  • 9 paid holidays annually
  • 40 hours of sick time per year based on full-time schedule
  • Fulltime
Read More
Arrow Right
New

Senior Manager, CRM Personalization

We are seeking a highly motivated and experienced Senior Manager, CRM Personaliz...
Location
Location
United States Of America , Newton, Massachusetts
Salary
Salary:
110000.00 - 123000.00 USD / Year
brighthorizons.com Logo
Bright Horizons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Marketing, Business, or a related field
  • 5-7 years of experience managing email marketing campaigns with a focus on consumer strategy
  • 1-2 years of experience managing direct reports
Job Responsibility
Job Responsibility
  • Design and execute comprehensive, personalized email marketing strategies that align with business goals, enhancing customer journeys and maximizing ROI
  • Oversee the planning, execution, and analysis of Bright Horizons personalized email campaigns and site experiences, including welcome series, cart abandonment, re-engagement, and lifecycle campaigns
  • Utilize analytics to monitor campaign performance, analyze customer behavior, and identify opportunities for optimization. Create reports and dashboards to communicate results to stakeholders
  • Work closely with marketing, analytics, product, and operation teams to ensure alignment on messaging, audience targeting, and overall marketing objectives
  • Develop advanced segmentation strategies and personalization to enhance engagement and drive conversions. Implement A/B testing methodologies to optimize & refine campaign content, subject lines, and send times for optimal performance
  • Mentor and manage a team of email marketing specialists, providing guidance on best practices, professional development, and performance management
  • Stay up-to-date with industry trends and best practices in email marketing & personalization. Ensure compliance with email marketing regulations, including GDPR and CAN-SPAM compliance
What we offer
What we offer
  • Medical, dental, and vision insurance
  • Paid vacation, sick, holiday, and parental bonding leave
  • 401(k) retirement plan
  • Long-term and short-term disability insurance
  • Life insurance
  • Money-saving discounts and financial planning tools
  • Tuition assistance and education coaching
  • Caregiving support and resources for the children and adults in your family
  • Fulltime
Read More
Arrow Right
New

Store Associate

We're building a world of health around every individual — shaping a more connec...
Location
Location
United States , New York
Salary
Salary:
17.00 - 24.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 13, 2026
Flip Icon
Requirements
Requirements
  • At least 16 years of age
  • Remaining upright on the feet, particularly for sustained periods of time
  • Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
  • Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details
Job Responsibility
Job Responsibility
  • Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
  • Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
  • Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
  • Supporting opening and closing store activities, when needed
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
  • Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
  • Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health
What we offer
What we offer
  • Medical
  • dental
  • vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • Fulltime
Read More
Arrow Right