Customer Rep II, Laboratory Job at University of Rochester (Rochester)

Customer Rep II, Laboratory

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

19.62 - 26.49 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 1 year of clinical laboratory or medical experience required
Or equivalent combination of education and experience
Valid NYS driver’s license upon hire required

Job Responsibility

Serves as a customer service representative and technical resource in the Pathology and Laboratory Medicine Outreach Customer Support Department
Answers telephone calls, providing routine information related to test results, testing/specimen requirements or other technical information, as well as general product or service information
Handles physician requests for additional specimen testing
Calls/faxes results to physicians as requested
Investigates client complaints as a first level of response
Initiates incident reports as needed and reports customer dissatisfaction to the appropriate leader
Dispatches courier services as assigned for specimen pick-ups and deliveries, as well as delivery of supplies
Performs required duties related to report delivery as assigned, including sorting and packaging of reports for courier delivery
Performs required duties in the customer supply area as assigned
Assembles customer orders for delivery by courier, scanning product in and out of the electronic inventory system

Fulltime

Customer Rep II, Spec Srvcs, Lab

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

19.62 - 26.49 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 1 year of clinical laboratory or medical experience required
Or equivalent combination of education and experience
Valid NYS driver’s license upon hire required

Job Responsibility

Serves as a customer service representative and technical resource in the Pathology and Laboratory Medicine Outreach Customer Support Department
Provides professional and expeditious quality customer service
Investigates and resolves problems internally and externally
Assists with the direction of the daily operations of the department
Coordinates the requisition and report processes
Directs work flow of Customer Support Representatives based on the status of the call queue
Oversees the daily assigned work schedule, including task assignments
Makes ad hoc work schedule adjustments due to situational changes and workload demands
Provides advanced phone support to team for issues needing immediate attention and problem resolution, such as answering questions, speaking directly with clients and/or providing follow up
Serves as resource to Outreach Account team, makes recommendations to improve processes, assists with training, communicates policies and procedures, monitors supplies and provides input on staff performance

Fulltime

Kitchen Assistant

Our Kitchen Assistants/Team Members are responsible for preparing our food offer...

Location

United Kingdom , Brighton

Salary:

12.21 - 13.21 GBP / Hour

Pasta Evangelists

Expiration Date

Until further notice

Requirements

Knowledge of safe food handling, storage, and preparation techniques to prevent foodborne illnesses (preferable)
Familiarity with basic culinary techniques such as chopping, slicing, dicing, and measuring ingredients
Ability to work efficiently in a fast-paced environment, prioritize tasks, and manage time effectively
Meticulous and detail-oriented when it comes to food preparation, cleaning, and maintaining kitchen organization
Ability to work well as part of a team, communicate effectively with colleagues, and follow instructions from the Team Leader and/or Area Manager
Willingness to adapt to changing situations, work schedules, and tasks as required in a dynamic kitchen environment

Job Responsibility

Ensuring that the kitchen is set up and ready for each service with the right amount of prepared Pasta Sauces and other ingredients
Wear a full smart clean uniform to the brand standard at all times whilst on shift and protective clothing as required
Ensure the full Pasta Evangelists Standard is adhered to
To ensure that the kitchen is exceptionally clean and complies with all Health and Safety / Quality and Safety regulations
To keep an eye on the Availability and Inform the Team leaders and wider team in advance
Document and keep a record of information on food as appropriate to the company policy and effective date labelling
Ensure that all par levels are maintained
Ensure any food wastage is recorded accurately
Utilise the SOP to maximise the quality and speed of food readiness
For all equipment ensure that the right temperature records are kept and the correct procedures are followed for safe food handling

What we offer

Monthly bonus according to site performance
Join a dynamic, fast-moving & diverse team
Regular team socials
Free Pasta Evangelists products
Referral Scheme bonus
Cycle to work scheme
Development Opportunities - you can grow inside the business

Parttime

Kitchen Assistant

Our Kitchen Assistants/Team Members are responsible for preparing our food offer...

Location

United Kingdom , Glasgow

Salary:

12.21 - 13.00 GBP / Hour

Pasta Evangelists

Expiration Date

Until further notice

Requirements

Knowledge of safe food handling, storage, and preparation techniques to prevent foodborne illnesses (preferable)
Familiar with basic culinary techniques such as chopping, slicing, dicing, and measuring ingredients
Ability to work efficiently in a fast-paced environment, prioritize tasks, and manage time effectively
Meticulous and detail-oriented when it comes to food preparation, cleaning, and maintaining kitchen organization
Ability to work well as part of a team, communicate effectively with colleagues, and follow instructions from the Team Leader and/or Area Manager
Willing to adapt to changing situations, work schedules, and tasks as required in a dynamic kitchen environment

Job Responsibility

Ensuring that the kitchen is set up and ready for each service with the right amount of prepared Pasta Sauces and other ingredients
Wear a full smart clean uniform to the brand standard at all times whilst on shift and protective clothing as required
Ensure the full Pasta Evangelists Standard is adhered to, thereby ensuring our Pasta and other Products are kept to the highest possible standard
To ensure that the kitchen is exceptionally clean and complies with all Health and Safety / Quality and Safety regulations
To keep an eye on the Availability and Inform the Team leaders and wider team in advance
Document and keep a record of information on food as appropriate to the company policy and effective date labelling and make sure stock rotation principles (FIFO) are fully adhered to
Ensure that all par levels are maintained
Ensure any food wastage is recorded accurately
Utilise the SOP to maximise the quality and speed of food readiness
For all equipment i.e. Fridges, Pasta Boiler, Ovens, Microwaves etc ensure that the right temperature records are kept and the correct procedures are followed for safe food handling

What we offer

Monthly bonus according to site performance
Join a dynamic, fast-moving & diverse team
Regular team socials
Free Pasta Evangelists products
Referral Scheme bonus
Cycle to work scheme
Development Opportunities - you can grow inside the business

Fulltime

Restaurant Team member

We are looking for a passionate, Italy-loving Team Member who can help us to cre...

Location

United Kingdom , Greenwich

Salary:

12.50 - 13.00 GBP / Hour

Pasta Evangelists

Expiration Date

Until further notice

Requirements

Experience in customer service or food service is a plus
Passion for Italian cuisine
Enthusiasm for learning about our menu and sharing that knowledge with customers
Excellent communication and people skills
Ability to thrive in a fast-paced environment and juggle multiple tasks with grace
A positive attitude, reliability, and a strong sense of teamwork
Flexibility to work various shifts, including evenings, weekends, and holidays

Job Responsibility

Prepare & plate our fresh pasta dishes (and other edible delights) to our high standards
Prepare orders for dine-in and delivery swiftly and accurately
Be a team player and bring positivity and warmth to the kitchen and wider restaurant environment
Welcome each customer with genuine warmth and enthusiasm
Help customers explore our menu, offering personalised recommendations and answering any questions with passion
Create a positive dining atmosphere by being attentive and proactive
Follow our treasured recipes and techniques
Keep your workspace clean, organised, and buzzing with energy
Keep an eye on our ingredient supplies and let the shift manager know if we’re running low
Make sure the dining area is always inviting and immaculate

What we offer

Competitive salary
Service Charge
Join a dynamic, fast-moving & diverse team
Regular team socials and pasta tastings
Free Pasta Evangelists products
Referral bonus Scheme
Cycle to work scheme
Development Opportunities

Fulltime

Restaurant General Manager

Pasta Evangelists is looking for an utterly fabulous individual to manage our ne...

Location

United Kingdom , Chelsea

Salary:

Not provided

Pasta Evangelists

Expiration Date

Until further notice

Requirements

Able to speak the language of motivation fluently, inspiring and engaging people at all levels
Well-presented and highly personable, comfortable hosting and engaging with customers
Previous experience in nurturing and developing diverse teams
Experience in turning raw talent into seasoned pros
Focused on revenue generation, understanding profit margins and how to optimise them
Possess strong commercial acumen, adept at comprehending P&L dynamics
Experience utilising data-driven insights to inform strategic decisions
Experience in human resources, from recruitment to disciplinary processes
Love for Italian cuisine is contagious
Always hungry to learn and grow, both personally and as a leader

Job Responsibility

Lead the charge in launching the new Chelsea restaurant, offering an amazing customer experience
Be the smiling face of Pasta Evangelists Chelsea, known in the local area for providing effortless customer service
Create, lead and inspire a team of like-minded, passionate individuals
Take the lead on creating magic in store, working with the Marketing team to bring limited edition events
Create a work environment where team members thrive, grow and feel valued
Be the kitchen guardian, ensuring sites are fully compliant with high safety and quality standards
Immerse yourself in the intricacies of reports and regulations, ensuring adherence to Food and Health & Safety standards
Craft plans to meet business KPIs, achieving commercial objectives and managing COGS smartly
Delighting customers and driving sales through continuous improvement and innovation

What we offer

Competitive salary to attract the best talent
Join a dynamic, fast-moving & diverse team
Join a growing business with growing opportunities
28 days holiday (inclusive of bank holidays)
Complementary staff food & drinks while on shift

Fulltime

Team Leader

Manages the day to day aspect of the Pasta Evangelists Kitchen. Oversees all asp...

Location

United Kingdom , Camden

Salary:

14.00 - 15.00 GBP / Hour

Pasta Evangelists

Expiration Date

Until further notice

Requirements

Experience working in a fast-paced kitchen or food retail environment
Experience managing a diverse workforce
Customer-focused with enjoyment of interacting with customers
Problem-solving attitude
Strong desire to fight for product quality and deliver a strong customer experience
Detail-oriented
Love working in a team and helping to manage other chefs
Clear communication skills both verbally and in writing
A pasta lover

Job Responsibility

Manage the day to day aspect of the Pasta Evangelists Kitchen
Oversee all aspects of the Pasta Evangelists business through creating a culture to be proud of
Ensure Food/Health and Safety regulations are complied
Coach and support, motivate and engage all employees
Achieve above average results
Attend meetings when required
Embrace and embed new changes in PE systems and processes
Train new starters according to company guidelines
Coach and support team members in their development
Highlight high performing individuals

What we offer

Monthly bonus according to site performance
Join a dynamic, fast-moving & diverse team
Regular team socials
Free Pasta Evangelists products
Referral Scheme bonus
Cycle to work scheme
Development Opportunities

Fulltime

Fp&a Manager

The FP&A Manager takes the lead role in business partnering and manages our budg...

Location

United Kingdom , Head Office

Salary:

Not provided

Pasta Evangelists

Expiration Date

Until further notice

Requirements

Qualified/part qualified accountant with 3 years+ practical finance experience
Experience working in hospitality is essential
Experience working within a franchise relationship (as a franchisee or franchisor) would be an advantage
Confident in presenting to senior leaders
Ability to work independently, under pressure and to strict deadlines
Strong Excel skills
Experience with PowerBI would be helpful
Previous use of Xero and of an inventory management system is preferable

Job Responsibility

Financial & Commercial analysis
Business Partner for key areas of the business (restaurants, marketing, product/ technology, events) leading regular meetings & providing ad hoc analysis and reports
Communicate budgets to teams and monitor performance against these
Own the weekly KPI/ flash reporting process
Drive & support efficiency projects and cost saving initiatives in key areas
Manage the annual budget, business plan and quarterly reforecasting processes
Monthly variance analysis against budget
Lead monthly financial reporting for restaurants and head office departments
Contribute broadly to the month end closing process (inventory, prepayments, accruals, allocations)
Support Head of Finance with improving Finance processes and controls

What we offer

Competitive salary to attract best talent
Join a dynamic, fast-moving & diverse team
Discount at our counter and restaurant in Harrods
Regular team socials and pasta tastings
Free Pasta Evangelists products
Referral bonus Scheme
Cycle to work scheme
25 days of paid annual leave (plus bank holidays)

Fulltime

Customer Rep II, Laboratory

University of Rochester

Location:
United States of America , Rochester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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