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Job Responsibility:
Serves as a customer service representative and technical resource in the Pathology and Laboratory Medicine Outreach Customer Support Department
Answers telephone calls, providing routine information related to test results, testing/specimen requirements or other technical information, as well as general product or service information
Handles physician requests for additional specimen testing
Calls/faxes results to physicians as requested
Investigates client complaints as a first level of response
Initiates incident reports as needed and reports customer dissatisfaction to the appropriate leader
Dispatches courier services as assigned for specimen pick-ups and deliveries, as well as delivery of supplies
Performs required duties related to report delivery as assigned, including sorting and packaging of reports for courier delivery
Performs required duties in the customer supply area as assigned
Assembles customer orders for delivery by courier, scanning product in and out of the electronic inventory system
Dispatches on call phlebotomist for STAT and after-hours specimen collections
Other duties as assigned
Requirements:
Associate's degree and 1 year of clinical laboratory or medical experience required
Or equivalent combination of education and experience