Customer Renewals Manager

The Customer Renewals Manager (CRM) is responsible for implementing and managing contract renewal initiatives. This role maintains contract revenue base at highest possible retention rate and protects contract revenue stream. The CRM's responsibility is to develop and drive the renewal process by reaching out to our customers in advance of their contract end date, negotiating with the customers and executing all phases of the subscription renewal lifecycle. The CRM will develop and retain existing customer relationships, working with the Customer Success Manager and the Account Manager, ensuring strategic renewal plans are in place. Grow both penetration and profitability within these clients to ensure targets are met and or exceeded. The CRM will own, drive, and lead the renewals process in collaboration with the CSM and account team to preserve and improve customer contracts and relationships. Partner with the CSM team to continually communicate BlackLine value to customers through the entire client lifecycle, including their renewal process.