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Customer Renewals Advisor

rac.co.uk Logo

RAC

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Location:
United Kingdom , Bristol

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

26736.53 - 34000.00 GBP / Year
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Job Description:

Do you know what great customer experience looks like? Join our inbound Renewals & Retention team and help our members stay protected on the road. Whether you've worked in sales, customer service or a contact centre, this is your opportunity to make a real impact. You'll be part of a high-performing team in our Bristol office, where energy, enthusiasm and resilience are key. Every day brings new challenges and opportunities to connect with our members and deliver outstanding service.

Job Responsibility:

  • Taking inbound calls from RAC members looking to renew or discuss their breakdown cover
  • Delivering tailored solutions that meet customer needs and retain their membership
  • Promoting the benefits of RAC breakdown Cover and highlighting our value versus competitors
  • Meeting and exceeding performance targets in a fast-paced, supportive environment
  • Keeping accurate records and ensuring every interaction is customer-focused

Requirements:

  • Confident communicator
  • Ability to connect with people
  • Brings energy, empathy and enthusiasm
  • Thrives in a fast paced, target-driven environment
  • Passionate about delivering great outcomes for customers
What we offer:
  • Bonus scheme - Boost your earnings by up to 30% monthly
  • Retainer bonus - Receive £250 after successfully passing probation
  • Share in our success - All our employees are awarded shares, at no cost
  • Free RAC Ultimate breakdown cover - From your very first day
  • Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax
  • Generous holidays - 23 days plus bank holidays (rising to 25 with service)
  • Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
  • Wellbeing support - 24/7 confidential support helpline for you and your family
  • Exclusive discounts - Save on tools, tech, holidays and more through our Orange Savings portal

Additional Information:

Job Posted:
January 04, 2026

Expiration:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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