Customer Renewal Manager

• Driving the end-to-end renewal lifecycle for assigned customers
• Sustaining/renewing customers and growing our ARR baseline
• Partnering closely with the Account team including Customer Experience and Finance
• Managing several customers to business objectives including recurring revenue retention and growth, on-time renewal execution, expansions, and outlook accuracy
• Working with the account team on account planning to identify customer needs/risks and opportunities
• Negotiating standard and custom renewals including terms, SLAs and penalties
• Aligning the renewal strategy with the Account Executive (AE), Customer Solution Architect (CSA) and wider account team
• Completing and executing preventive actions on Cancellations and Erosions
• Developing, applying, and delivering cancel and erosion save plans
• Overseeing renewal process, managing customer engagement
• Owning the sales cycle for upsell/cross-sell/new-sell
• Preparing and delivering customer presentations
• Overseeing or preparing renewal contract/SOW

• BSc/BA degree or equivalent
• Minimum of 5 years related work experience
• Demonstrated sales success managing account relationships and developing new account opportunities
• Ability to work with multiple Customers at the same time including capturing each engagement’s discussions, notes, follow-up, issues, etc.
• Ability to work successfully at the intersection of business, technology and services and translate/communicate across both
• Presence: enthusiastic and high energy, but also poised, confident and extremely professional
• Innovative and assertive, with the ability to pick up new technologies and assess situations quickly
• Fluent in the following tools: Salesforce, Excel, PowerPoint, SharePoint, ERP, Install Base and Contract Lifecycle Management solutions
• Advanced interpersonal, listening and communication skills, including presentation and facilitation skills, and a track record of effectively communicating with and influencing at all levels
• Must possess excellent verbal and written communication skills
• Proven project and time management skills with ability to thrive in a fast-paced, team environment and handle multiple tasks simultaneously
• Demonstrate personal and professional values consistent with Teradata’s values
• Be highly collaborative, transparent, organised, detail oriented and a stickler for accuracy
• Technical knowledge of database systems, operating systems (desirable)

Technical knowledge of database systems, operating systems