Customer Renewal Manager

• Driving the end-to-end renewal lifecycle for assigned customers in a defined Unit/Area
• Serving as the primary role responsible for sustaining/renewing customers and growing our ARR baseline
• Partnering closely with the Account team including Customer Experience and Finance to ensure effective account collaboration and cancels and erosions prevention
• Managing several customers to business objectives including recurring revenue retention and growth, on-time renewal execution, expansions, and outlook accuracy
• Working with the account team on account planning to identify customer needs/risks and opportunities both in preparation for upcoming renewals as well as mid-term adjustments and Cloud opportunities
• Being the expert in Teradata’s renewal/sustainment strategy and works directly with the customer to negotiate standard and custom renewals including terms, SLAs and penalties
• Aligning the renewal strategy with the Account Executive (AE), Customer Solution Architect (CSA) and wider account team to achieve optimal results
• Completing and executing preventive actions on Cancellations and Erosions, leveraging early insights and collaborating with Field Technology Management, Services Delivery Management and Customer Services Management
• Development, application and delivery of cancel and erosion save plans alongside the Customer Services Architect (CSA), with the aim to increase customer retention and revenue retention
• Identification of upsell and cross sell
• Building and maintaining strong partnerships with both internal and customer stakeholders
• Oversight of the renewal process, managing customer engagement supported by the process from the back-office teams
• Owning the sales cycle for the generation of new revenue in certain circumstances
• Prepare and deliver customer presentations
• Be responsible for overseeing or/and preparation & development of renewal contract/SOW as necessary

• BSc/BA degree or equivalent
• Minimum of 5 years related work experience
• Demonstrated sales success managing account relationships and developing new account opportunities
• Ability to work with multiple Customers at the same time including capturing each engagement’s discussions, notes, follow-up, issues, etc.
• Ability to work successfully at the intersection of business, technology and services and translate/communicate across both
• Presence: enthusiastic and high energy, but also poised, confident and extremely professional
• Innovative and assertive, with the ability to pick up new technologies and assess situations quickly
• Fluent in the following tools: Salesforce, Excel, PowerPoint, SharePoint, ERP, Install Base and Contract Lifecycle Management solutions
• Advanced interpersonal, listening and communication skills, including presentation and facilitation skills, and a track record of effectively communicating with and influencing at all levels
• Must possess excellent verbal and written communication skills
• Proven project and time management skills with ability to thrive in a fast-paced, team environment and handle multiple tasks simultaneously
• Demonstrate personal and professional values consistent with Teradata’s values
• Be highly collaborative, transparent, organised, detail oriented and a stickler for accuracy

Technical knowledge of database systems, operating systems