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Customer Reliability Engineer

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Endor Labs

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

As a Customer Reliability Engineer at Endor Labs on our Customer Success team, you will serve as the highest-level technical support resource, handling complex, high-priority issues that require deep product and systems expertise.

Job Responsibility:

  • Own technical escalations from Customer Success Engineers, Solution Architects and Implementation Engineers ensuring swift reproduction and resolution of critical issues
  • Collaborate with Engineering and Product teams to triage and resolve bugs or architectural issues
  • Provide insight and build closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements
  • Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful
  • Conduct deep diagnostics, including logs, APIs, and infrastructure troubleshooting
  • Serve as a bridge between the customer and R&D for complex or systemic issues
  • Document and share solutions for long-term knowledge management and root cause prevention

Requirements:

  • Strong background in software engineering, with 4 -10 years of deep understanding of programming languages, application security, and DevOps practices
  • Demonstrated experience in developing custom technical solutions and actively engaging in customer-facing roles, with a proven ability to handle project-based work effectively
  • A passionate advocate for customer success, with a focus on building secure, scalable solutions from the ground up
  • Exceptional communication skills, capable of breaking down complex technical topics into clear, understandable terms for a variety of audiences
  • Proactive and anticipatory approach to problem-solving, with the ability to foresee customer needs and craft strategic solutions that align with their overarching goals
What we offer:
  • Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans
  • 401(k) plan to support your longterm financial goals
  • Flexible PTO to maintain a healthy work-life balance
  • Opportunities for co-working and team meetups to foster collaboration
  • A dog-friendly office environment for those who love to bring their fur babies along

Additional Information:

Job Posted:
December 27, 2025

Work Type:
Remote work
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