Customer Relationship Operator Job at Davies Turner (Bristol)

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Senior Customer Relationship Associate

Our client is a leader in designing and manufacturing life-saving products, is s...

Location

United Kingdom , Abingdon

Salary:

35000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Experience in a senior customer-facing role
Strong leadership and communication skills
Proficiency in managing team performance and KPIs
Ability to handle complex customer issues efficiently

Job Responsibility

Assist the Manager in monitoring team performance to meet KPIs and deliver exceptional customer service
Provide frontline support to customers, processing orders and quotes, addressing inquiries, and resolving issues
Oversee scheduling, workflow management, and resource allocation to ensure smooth operations
Monitor workload, team performance, and compliance with KPIs, offering guidance to maintain high service standards
Assist with onboarding and training new team members, providing feedback to improve service quality and efficiency
Step into managerial duties during the Manager’s absence, including motivating the team and making staffing decisions
Identify and implement process improvements to enhance team efficiency and customer satisfaction
Maintain written procedures in line with company processes

What we offer

Generous company pension
Hybrid working arrangements
Company shares
Health cash plan
Eyecare scheme
Corporate life insurance
25 days holiday
Birthday off
Holiday purchase options
Paid parental leave

Fulltime

Senior Warehouse Customer Relationship Manager

The Senior Customer Relationship Manager is responsible for leading strategic cl...

Location

United States , Miami

Salary:

Not provided

BrainWorks

Expiration Date

Until further notice

Requirements

5+ years of experience in warehouse customer service, account management, or 3PL operations
Strong knowledge of warehouse operations, including inventory control, order fulfillment, and client support
Working knowledge of FTZ operations and warehouse compliance, including food-grade and hazardous material requirements
Experience developing and implementing client-specific SOPs
Proven ability to collaborate with warehouse teams to ensure order accuracy and service excellence
Strong communication, organizational, and client management skills
Proficient in Excel, WMS, ERP, and CRM systems
Analytical, detail-oriented, and focused on process improvement and efficiency
Account Management experience: 5+years (Required)
Minimum of an associate degree (Required)

Job Responsibility

Act as the primary point of contact for key customers, ensuring consistent, high-quality service, proactive communication, and responsive client support
Build long-term, trusted client relationships by understanding their warehousing and inventory management needs and aligning service delivery accordingly
Provide day-to-day client support, addressing inquiries related to inventory, order status, and warehouse services in a timely and professional manner
Liaise closely with warehouse associates and operations teams to ensure order accuracy, proper handling, and timely fulfillment of customer requirements
Manage escalations, coordinate across departments, and ensure timely resolution of customer issues
Collaborate with internal stakeholders (warehouse operations, inventory control, quality, and sales) to deliver a seamless customer experience
Oversee daily warehouse activities related to receiving, storage, handling, inventory control, and order fulfillment to ensure accuracy and timeliness
Monitor inventory levels, accuracy, and movements, ensuring alignment with customer expectations and system records
Coordinate cycle counts, physical inventories, and reconciliation processes to maintain high inventory accuracy
Investigate and resolve inventory discrepancies, including root cause analysis and implementation of corrective actions

Order Management & Customer Relationship Associate

Artemest is a company specialized in Italian craftsmanship and contemporary desi...

Location

Italy , Milan

Salary:

Not provided

artemest

Expiration Date

Until further notice

Requirements

1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment
Bachelor’s degree in humanities, linguistics, communication, business, or related disciplines, ideally with an international orientation
Proven ability to handle the full order lifecycle, from confirmation to delivery, ensuring high standards of service
Demonstrated ability to manage multiple priorities and complex orders simultaneously
Strong problem-solving and organizational skills, with a results-driven and solution-oriented mindset
Excellent communication skills, with the ability to manage relationships and support negotiations with both clients and suppliers
High attention to detail, precision, flexibility, and a proactive, entrepreneurial approach
Good knowledge of ERP/CRM systems (particularly Salesforce and SAP) is highly valued
Native Italian speaker with professional proficiency in English
knowledge of additional languages (e.g., French or German) is a plus

Job Responsibility

Deliver high-quality customer support (in English) via e-mail and phone, ensuring a professional and personalized service
Manage the full order lifecycle, acting as the primary point of contact for artisans and customers on all order-related matters
Anticipate and resolve operational issues after order confirmation (e.g., production or delivery delays) and during shipping (e.g., customs clearance)
Build and maintain strong relationships with artisans, recommending the most effective solutions to balance client needs and company objectives
Collaborate closely with internal teams (Logistics, Marketplace, Finance, Technology, Sales, and Mercati) to guarantee a seamless order and customer experience, with strong focus on cross-team alignment
Take ownership of cross-team projects and develop leadership skills, including autonomous management of complex orders and mentoring junior team members
Identify opportunities to optimize internal order management and customer care processes, sharing insights and proposing improvements
Support initiatives aimed at enhancing customer satisfaction and long-term loyalty

What we offer

Positive workplace
Benefits (special prices on Artemest.com, meal vouchers, discounts at restaurants, cafés, gyms, and other stores)
Office stocked with fresh fruit, coffee, tea, and water
Entrepreneurial mentality
Innovative and tech-oriented environment

Fulltime

Senior Customer Relationship Associate

Our client is a leader in designing and manufacturing life-saving products, is s...

Location

United Kingdom , Abingdon

Salary:

35000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Experience in a senior customer-facing role
Strong leadership and communication skills
Proficiency in managing team performance and KPIs
Ability to handle complex customer issues efficiently

Job Responsibility

Assist the Manager in monitoring team performance to meet KPIs and deliver exceptional customer service
Provide frontline support to customers, processing orders and quotes, addressing inquiries, and resolving issues
Oversee scheduling, workflow management, and resource allocation to ensure smooth operations
Monitor workload, team performance, and compliance with KPIs, offering guidance to maintain high service standards
Assist with onboarding and training new team members, providing feedback to improve service quality and efficiency
Step into managerial duties during the Manager’s absence, including motivating the team and making staffing decisions
Identify and implement process improvements to enhance team efficiency and customer satisfaction
Maintain written procedures in line with company processes

What we offer

Generous company pension
Hybrid working arrangements
Company shares
Health cash plan
Eyecare scheme
Corporate life insurance
25 days holiday
Birthday off
Holiday purchase options
Paid parental leave

Fulltime

Customer Relationship Coordinator Ocean - Coleshill

Based within the Ocean department you will work as part of a team and assist wit...

Location

United Kingdom , Coleshill

Salary:

25000.00 - 30000.00 GBP / Year

Davies Turner

Expiration Date

Until further notice

Requirements

Excellent communication skills, both written and verbal
High attention to detail with a proactive and adaptable approach to learning
Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
Ability to work effectively in a customer-focused, professional environment
Strong team player with a collaborative mindset and commitment to departmental success
Commercial awareness and understanding of business operations
Experience within the freight forwarding industry is preferred
Must have the right to work in the UK

Job Responsibility

Maintain strong customer relationships by delivering a high standard of customer service
Arrange and manage bookings efficiently and accurately
Process customs entries in compliance with internal procedures
Collaborate closely with internal teams and overseas partners to ensure seamless service delivery
Handle customer billing and manage the processing of incoming invoices

What we offer

Up to 27 days holidays plus bank Holidays
Life cover
Profit related pay
Defined contribution pension scheme
Discounted store/shopping benefit scheme
Private Healthcare
Car Parking
Employee Assistance Programme
Training Opportunities

Fulltime

Internship Customer Relationship Management - Loyalty

At Hunkemöller, it's about more than working in retail—it's about your passion f...

Location

Netherlands , Hilversum

Salary:

Not provided

Hunkemöller

Expiration Date

Until further notice

Requirements

Currently enrolled in HBO-/Bachelor-/Master studies (Marketing / Communication / New Media / Business Administration/International Business)
Familiar with the MS Office package (Word/Excel)
Interested in Customer Loyalty & Customer Relationship Management
Fluent in English
Available for at least 40 hours/week
Must be available for 5 months starting in September 2026
Must be enrolled at a school or university for the full duration of the internship
Must meet Dutch law eligibility: EU citizen, Family/Partner visa, or non-EU student in the Netherlands with mandatory curriculum internship or university willing to sign a Nuffic Agreement

Job Responsibility

Learn and contribute to the creation of campaigns & vouchers
Learn about the latest technology to talk to members
Help with the generation of new leads to grow member base and newsletters opt-ins through gamification
Support development and set up Member actions and promotions
Strong focus on gamification for lead generation and engagement
Development and creation of win-competition to increase leads, sales and engagement
Joint production of POS material with marketing operations team
Development of follow-ups internal and external communications regarding the new loyalty program
Development of vouchers & campaigns with team and other teams such as E-commerce and Social
Development of lead-generation campaigns throughout channels

What we offer

Part of the Best Internship in Retail (BIIR) program with diverse learning opportunities
Assigned Buddy for personal coaching
Work From Home (WFH) Policy: up to 2 days per week
Internship Allowance: 450€ per month (gross) with 8+ holiday days
Travel Allowance: Max. 23€ per day
25% staff discount
Company laptop
Company gatherings like Townhalls and drinks

Fulltime

Order Management & Customer Relationship Associate

To strengthen its team, Artemest is looking for a motivated, organized, and proa...

Location

Italy , Milan

Salary:

Not provided

artemest

Expiration Date

Until further notice

Requirements

1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment
Bachelor’s degree in humanities, linguistics, communication, business, or related disciplines, ideally with an international orientation
Proven ability to handle the full order lifecycle, from confirmation to delivery, ensuring high standards of service
Demonstrated ability to manage multiple priorities and complex orders simultaneously
Strong problem-solving and organizational skills, with a results-driven and solution-oriented mindset
Excellent communication skills, with the ability to manage relationships and support negotiations with both clients and suppliers
High attention to detail, precision, flexibility, and a proactive, entrepreneurial approach
Good knowledge of ERP/CRM systems (particularly Salesforce and SAP) is highly valued
Native Italian speaker with professional proficiency in English

Job Responsibility

Deliver high-quality customer support (in English) via e-mail and phone, ensuring a professional and personalized service
Manage the full order lifecycle, acting as the primary point of contact for artisans and customers on all order-related matters
Anticipate and resolve operational issues after order confirmation (e.g., production or delivery delays) and during shipping (e.g., customs clearance)
Build and maintain strong relationships with artisans, recommending the most effective solutions to balance client needs and company objectives
Collaborate closely with internal teams (Logistics, Marketplace, Finance, Technology, Sales, and Mercati) to guarantee a seamless order and customer experience, with strong focus on cross-team alignment
Take ownership of cross-team projects and develop leadership skills, including autonomous management of complex orders and mentoring junior team members
Identify opportunities to optimize internal order management and customer care processes, sharing insights and proposing improvements
Support initiatives aimed at enhancing customer satisfaction and long-term loyalty

What we offer

Special prices on Artemest.com
Meal vouchers
Discounts at restaurants, cafés, gyms, and other stores
Office stocked with fresh fruit, coffee, tea, and water

Senior Analyst, Customer Relationship Management

The Senior CRM Analyst provides technical leadership in the analysis, design, de...

Location

United States , Richmond

Salary:

Not provided

Eastern Kentucky University

Expiration Date

Until further notice

Requirements

Bachelor's Degree Required, Master's Degree Preferred
Two years of experience required
Experience working in a university setting in a programming or CRM related field preferred
Must have knowledge of relational databases and computer software and languages
University experience is preferred

Job Responsibility

CRM Oversight: Take the lead in overseeing the University's CRM system, serving as the main point of contact between technical and functional teams during the design, analysis, and enhancement of software solutions and systems. Manage daily technical operations of the University CRM, Slate, and maintain procedural manuals to ensure operational efficiency, data accuracy, and information integrity. Act as a subject matter expert on system functionality and play a crucial role in the implementation of new systems by staying updated on developments in institutional research, evolving university objectives, and future programming requirements
Project Management and Leadership: Provide crucial support in the selection, interpretation, and execution of tasks related to projects. Deliver clear and concise project/status updates, ensuring effective communication. Offer leadership and guidance to CRM Analysts in addressing assessment, planning, and evaluation requirements, focusing on measurable progress and results
Collaboration and Training: Foster collaboration with various business units across campus to streamline process flows, assess impact, and develop cross-functional systems. Cultivate strong working relationships with business partners and internal teams to promote seamless coordination and innovation for processes. Manage trainings/workshops for campus stakeholders in navigating the CRM system for best practices

Fulltime

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Customer Relationship Operator

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