Customer Relationship Operator Job at Davies Turner (Bristol)

Business and Customer Operations Lead

Blockchain.com is connecting the world to the future of finance. As the most tru...

Location

Ghana

Salary:

Not provided

Blockchain

Expiration Date

Until further notice

Requirements

Bachelor's degree
Interest in and familiarity with digital asset and regulated financial industries
Entrepreneurial mindset with excellent attention to detail and follow-through
Experience and proven track record in the Ghanaian market leading regulated operations, business development, and/or account management
Experience managing and scaling a team
Ability to work a flexible full-time schedule to coordinate with global stakeholders
Excellent organizational and workload management skills, including verbal, written, and interpersonal communication skills
Ability to creatively deconstruct complex problems and develop precise plans of action

Job Responsibility

Oversee company operations under the Ghanaian VASP regulatory framework, ensuring compliance and supporting internal processes
Collaborate with the General Manager, Africa, and global stakeholders to develop customer engagement and acquisition strategies
Manage relationships with high-value customers to foster loyalty and engagement
Maintain business relationships with banks, payment partners, and other essential stakeholders for seamless operational flow
Create and implement innovative strategies to improve operational standards, shape the business framework, and drive execution
Evaluate customer insights to identify, develop, and execute initiatives to grow revenue and market share
Support Blockchain.com marketing, community outreach, and operational initiatives in Ghana
Participate in new product and service development, driving product-market fit
Maintain active dialogue with the digital asset industry and Ghanaian community to understand and meet market needs
Manage other responsibilities assigned by the General Manager, Africa

What we offer

Bonus scheme based on both company and individual performance
Opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry
Unlimited vacation policy
Apple equipment
Work from Anywhere Policies: You can work remotely from anywhere in the world for up to 20 days per year

Fulltime

Customer Relationship Lead

As the Customer Relationship Lead (WA), you’ll work closely with key practitione...

Location

Australia , Perth

Salary:

Not provided

PEXA UK

Expiration Date

Until further notice

Requirements

Proven experience in relationship management, ideally within FinTech, PropTech, or related environments
Legal or conveyancing background (highly regarded)
Strong commercial acumen and ability to identify problems and promote effective solutions
Excellent communication and negotiation skills with a growth mindset
Ability to understand complex customer issues and drive resolution with confidence
Demonstrated ability to articulate product value propositions
Current driver’s licence and willingness to travel
Customer-centric and relationship-driven
Positive, proactive, and solutions-focused
Confident communicator with strong attention to detail

Job Responsibility

Build and maintain trusted, productive relationships with key practitioner customers to drive loyalty, retention, and satisfaction
Conduct proactive customer meetings and account reviews aligned to retention strategies
Understand customer business needs and identify opportunities to increase utilisation of PEXA products and services
Provide tailored operational reports, insights, and updates on enhancements and new products
Canvass new customers and convert leads in line with set targets
Manage and resolve customer issues as the first point of escalation, ensuring timely follow-through
Advocate for customers internally and contribute to product and platform feedback loops
Champion PEXA’s brand at industry events, pilots, and workshops
Collaborate closely with internal teams including Customer Solutions, Product, Sales, Performance, and Operations
Support the General Manager, Practitioners as required

What we offer

Quarterly wellness days to recharge
Four weeks workcation per year - work from an approved country
Take the opportunity to purchase up to four weeks additional annual leave per year
Learn from the best and upskill with PEXA Academy certifications and grow your career

Fulltime

Strategic Customer Relationship AI Automation Manager

Bloomreach is seeking a Customer Relationship AI Automation Manager to orchestra...

Location

Slovakia , Bratislava

Salary:

4000.00 EUR / Month

Bloomreach

Expiration Date

Until further notice

Requirements

Program/operations leadership: run customer-facing programs or operations in a SaaS environment
Tech & tools savvy: fluent in tools like Salesforce (or similar CRM), workflow automation platforms (e.g. n8n), generative AI tools, and analytics dashboards
Data-driven mindset: love digging into metrics and usage data
Change management skills: great at helping people adopt new tech and processes
Cross-functional collaboration: thrive in cross-functional teams and can speak both business and technical languages
Innovative and customer-focused: curious, forward-looking, and excited to reinvent how SaaS companies engage and support their customers with AI

Job Responsibility

Redefine customer engagement with AI programs: Partner with the AI Ops team to design and evolve autonomous customer programs
Accelerate the customer lifecycle: Own the tracking and optimization of critical customer metrics
Build customer insights tools that drive GTM strategy: Develop and refine usage analytics dashboards, automation decision-making frameworks, and reporting capabilities
Participate in building the customer tech stack of the future: Work with Ops & Innovation team, RevOps, and Product teams to understand the integration and orchestration of various platforms
Innovate and experiment: Continuously test and refine AI capabilities, messaging, segmentation logic, and customer programs
Unify teams around AI-powered customer relationships: Collaborate across Customer Success leadership, Support, Account Management, Product, Sales, and Marketing
Enable success teams through AI adoption: Work side by side with Customer Success, Support, and Account Management to embed AI seamlessly into their workflows

What we offer

Restricted stock units
Company performance bonus
$1,500 professional education budget annually
Employee Assistance Program with counselors
Subscription to Calm app
'DisConnect' days (additional day off each quarter)
Extended parental leave up to 26 calendar weeks for Primary Caregivers
Employee referral bonus of up to $3,000
Work anniversaries celebrated

Fulltime

Customer Operations Specialist

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

Mexico , Mexico City

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

0–3 years of experience in a business-related role, preferably in financial services or accounting
Strong proficiency in Microsoft Office (especially Excel)
Advanced English
ability to work independently and in teams
Strong skills in organization, time management, attention to detail, multitasking, and both written and verbal communication, with a proactive approach to contributing to customer projects and solutions

Job Responsibility

End-to-end management of programmatic solutions: Oversees execution of tasks related to standard and programmatic solution delivery, including sales forecasting, compliance with policies, supplier payment monitoring, and volume tracking
Effective collaboration and communication: Works closely with Sales, Customer Relationship Managers, and external partners to ensure seamless communication and support for an optimal customer experience

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Strategic Customer Relationship AI Automation Manager

Bloomreach is seeking a Customer Relationship AI Automation Manager to orchestra...

Location

Czechia , Bratislava; Brno; Prague

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

Program/operations leadership: You’ve run customer-facing programs or operations in a SaaS environment and can turn strategy into hands-on execution that delivers results at scale across multiple customer segments
Tech & tools savvy: You’re fluent in tools like Salesforce (or similar CRM), workflow automation platforms (e.g. n8n), generative AI tools (for content or insights), and analytics dashboards. You quickly learn new technologies and leverage them to drive automation
Data-driven mindset: You love digging into metrics and usage data, spotting opportunities to improve engagement, speed up value delivery, and increase customer satisfaction
Change management skills: You’re great at helping people adopt new tech and processes - patient, clear, and persuasive in driving change and encouraging teams to trust AI-driven solutions
Cross-functional collaboration: You thrive in cross-functional teams and can speak both business and technical languages, effectively bridging gaps between departments to achieve common goals
Innovative and customer-focused: You’re curious, forward-looking, and excited to reinvent how SaaS companies engage and support their customers with AI. You keep the customer’s experience at the heart of every automation you implement.

Job Responsibility

Redefine customer engagement with AI programs: Partner with the AI Ops team to design and evolve autonomous customer programs - from intelligent onboarding sequences to renewal automation, support routing, and upsell recommendations - that deliver the right message at the right time to every customer type
Accelerate the customer lifecycle: Own the tracking and optimization of critical customer metrics - onboarding time-to-first-value, feature adoption rates, renewal velocity, upsell pipeline conversion, support resolution time - with a relentless focus on retention, expansion, and customer satisfaction
Build customer insights tools that drive GTM strategy: Develop and refine usage analytics dashboards, automation decision-making frameworks, and reporting capabilities that (1) give customers self-service visibility into their adoption and ROI, and (2) surface critical patterns and opportunities to Bloomreach's Product, Sales, and Marketing teams - directly informing go-to-market positioning, segment strategies, and product roadmap priorities
Participate in building the customer tech stack of the future: Work with Ops & Innovation team, RevOps, and Product teams to understand the integration and orchestration of Salesforce, Staircase, Gainsight, Hubspot or other automation platform, N8N, Supabase, GPT-based tools, and analytics platforms to co-create a future-ready customer stack that scales across all customer types
Innovate and experiment: Continuously test and refine AI capabilities, messaging, segmentation logic, and customer programs, ensuring Bloomreach stays ahead of the curve in customer experience innovation and turns experimentation into competitive advantage
Unify teams around AI-powered customer relationships: Collaborate across Customer Success leadership, Support, Account Management, Product, Sales, and Marketing to align people, process, and technology - ensuring every team benefits from and contributes to the evolution of AI-driven customer engagement
Enable success teams through AI adoption: Work side by side with Customer Success, Support, and Account Management to embed AI seamlessly into their workflows, turning AI into a trusted partner that helps them deliver proactive, data-driven customer experiences and accelerate time-to-value.

What we offer

A great deal of freedom and trust
We believe in flexible working hours
We work virtual-first with several Bloomreach Hubs available across three continents
We organize company events
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer
People Development Program -- participating in personal development workshops
Our resident communication coach Ivo Večeřa is available
Our managers are strongly encouraged to participate in the Leader Development Program
Bloomreachers utilize the $1,500 professional education budget on an annual basis
The Employee Assistance Program -- with counselors -- is available

Fulltime

Customer Success / Operations Director

This is a high-impact leadership role where you’ll own operations end-to-end, op...

Location

Japan , Tokyo

Salary:

Not provided

Quadient

Expiration Date

Until further notice

Requirements

Entrepreneurial mindset with 10+ years in operational leadership
Proven success in people management and strategic development
Strong analytical and decision-making skills
Native-level Japanese & business-level English
Industry experience in logistics, retail, or related sectors

Job Responsibility

Drive operational excellence and customer satisfaction
Manage installations, service operations, and product delivery
Lead cross-functional projects and stakeholder relationships
Optimize costs and contribute to profitable growth
Build and develop high-performing teams

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Fulltime

Customer Operations Account Manager

The Customer Operations Account Manager at AMD is pivotal in ensuring seamless o...

Location

United States , San Jose

Salary:

102400.00 - 153600.00 USD / Year

AMD

Expiration Date

Until further notice

Requirements

Strong supply chain knowledge and project management experience
Understanding of business strategy and process improvement
Strong problem-solving skills and ability to implement solutions
Ability to write executive communications
Strong oral and presentation skills, capable of discussing operational concepts with customers, management, and team
Proficiency in Excel, PowerPoint, and Power BI
Ability to manage internal and external conflicts
Experience in developing and strengthening customer relationships
Strong analytical skills with the ability to manage cross-functional dependencies
Ability to deal with uncertainty

Job Responsibility

Review customer backlogs and collaborate with stakeholders to resolve issues
Manage business through all product lifecycle stages (NPI, EOL)
Oversee inventory and DOI to minimize costs
Manage demand vs. supply profiles for direct customers or distribution channels
Monitor consumption rates and ordering patterns for demand/supply analysis
Manage on-time revenue forecasting based on forecasts
Identify and manage strategic relationships to ensure business continuity
Drive key projects and provide consultative advice to management
Collaborate within the team to share best practices and remove obstacles
Continuously develop skills and adopt new tools/processes

Service Relationship Team Lead

The Service Relationship Team Lead role involves providing leadership and guidan...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-7 years of Customer service & relationship management experience
Basic knowledge of bank products such as deposit accounts, credit cards, time deposits, preferred
Effective written and verbal communication skills
Influencing and relationship management skills
Quick learner, self-starter, and should be able to take initiatives
Good team player and should be able to work well with cross functional teams
Ability to lead teams
Matured personality with a high-level of initiative, self-driven, good time management and work integrity

Job Responsibility

Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs
Responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function
Advise CG customers to enrich the relationships by mobilizing additional funds and to be able to buy products/services
Ensure coverage of all the relationships through customer engagements
Compliance, Risk & Controls
Ensure coverage of all relationships through customer engagements, follow the engagement model prescribed by the bank for periodic interaction with the customers (includes client on boarding, relationship management etc.)
Identify opportunities for process/service improvements and volunteer in process improvement initiatives to help Business achieve its objective in Building Customer Satisfaction and Loyalty as well as operating efficiency
Follow all the operational risk mitigants implemented in BAU, through checklists, process manuals, etc.
Continue to ensure that Compliance & Regulatory risks are adequately addressed and that the Business unit is in Audit ready state at all points of time
Accelerate delivery of service through Analytical thinking and Automation with focus on process simplification & Accuracy

Fulltime

Customer Relationship Operator

Davies Turner

Location:
United Kingdom , Bristol

Category:
Logistics

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

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Customer Relationship Operator

Davies Turner

Location:United Kingdom , Bristol

Category:Logistics

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 03, 2026

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Job Posted:
January 03, 2026