Customer Relationship Manager

• Managing all customer enquiries and ensuring an exceptional level of customer service for all new and prospect residents
• Supporting the care management teams in sales and customer service best practice to support with room sales and after sales support
• Providing accurate updates on occupancy, enquiries and pipeline activities
• Live monitoring of enquiry and sales data recorded at all Norse Care schemes to ensure all targets are being met and instigating supportive interventions
• Maximising sales conversion rates through strong relationships with prospective residents and their families and acting as a single point of contact all the way through
• Reviewing central enquiries and waiting lists across homes, progressing cross referral opportunities

• Full UK Driving License
• Proven ability to develop collaborative relationships and create rapport in a professional environment
• Ability to develop and manage a sales pipeline using CRM tools
• Strong organizational skills with the ability to work to tight deadlines and meet KPI’s
• Ideally you will have worked within a social care setting previously or have an understanding of this industry and what it requires
• Experience in building strong relationships with prospective residents, families and internal teams

Ideally you will have worked within a social care setting previously or have an understanding of this industry and what it requires

• 25 days annual leave + bank holidays
• NEST pension scheme
• 8-week sickness scheme
• Access to award-winning training