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OptimumBrew Logo OptimumBrew · Customer Service

Customer Relationship Manager

India, Surat · Job Posted February 19, 2026
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Job Description

We are looking for an empathetic and curious Customer Relationship Manager to be the voice of our users. In this role, you will be the bridge between our customers and our product team. The insights you gather will directly influence the development of our next-generation, user-centric products.

Job Responsibility

  • Engage directly with our users to understand how they use our products, what they love, and what we can improve
  • Share insights with the product team to help build better, user-loved products
  • Significant focus on professionalism and quality of service
  • Conduct 30–45 min interviews with existing customers (remote/virtual)
  • Ask thoughtful questions to uncover user journeys, pain points, and success stories
  • Identify key themes and actionable insights from user conversations
  • Work closely with the product team to share feedback for continuous improvement
  • Maintain user interview records and reports for leadership
  • Represent the voice of the customer in product discussions

Requirements

  • Min. 0 to 2 years experience
  • Any Graduate with fluency in English speaking (must be comfortable communicating with US, UK, AUS & Canada customers)
  • Hands-on experience with Windows OS Environment
  • Excellent problem-solving and communication skills
  • Excellent English communication (verbal & written)
  • Empathy and active listening
  • Curiosity to ask the “why” behind user behavior
  • A strong focus on professionalism and providing high-quality service
  • Excellent problem-solving skills and the ability to ask thoughtful questions

What we offer

  • 22 Paid Leaves
  • 5 Days Working
  • Good Company Culture
  • Health Insurance
  • Life Insurance
  • Pension Scheme
  • Statutory Benefits (PF & ESIC)
  • Salary on time
  • Yearly Picnic
  • Annual Sports Day
  • Monthly Events
  • Festival Celebrations
  • 22 Paid Holidays
  • Elastic Working Structure
  • Remote Work Opportunity
  • Extensive Professional Training
  • Unparalleled Reward Policy
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