Customer Relationship Manager Job at Hunter Campbell Limited (Wellington)

Job Description

As the Customer Relationship Manager for the Wellington region, you will have a dual focus. First, you will oversee the financial and operational performance of contracts, ensuring they align with client expectations. Your role will involve promoting core business activities by building strong relationships with customer sites in your portfolio and delivering value-added services to both potential and existing clients, as well as franchisee teams. Second, you will be dedicated to operational franchise support, providing comprehensive training for all staff, including new and existing franchisees. By investing in their development, you will equip franchisees in your region with the knowledge and skills necessary to thrive.

Job Responsibility

Client Relationship Management: Establish and maintain strong relationships with clients, building trust and rapport quickly. Understand and respond to their needs to ensure satisfaction and loyalty
Sales Support: Leverage client interactions to identify and generate leads for the business. Understand the sales process and collaborate with the sales team to drive growth
Franchise Support: Gain a solid understanding of the franchise model to optimise the performance of franchisees. Motivate and influence franchisees to excel and provide them with effective training and support
Training Coordination: Schedule and oversee training for franchisees, including shadow training and refresher sessions. Ensure franchisees are well-prepared to deliver high-quality service
Client and Franchisee Communication: Act as a liaison between clients and franchisees, ensuring clear communication and feedback. Monitor service delivery, address issues, and implement solutions to maintain high standards
Quality Assurance: Conduct regular quality audits to ensure cleaning services meet required standards. Address any deficiencies and work to continuously improve service quality.

Requirements

Experience in the service industry with a solid understanding of service delivery and client interaction
Strong interpersonal skills with the ability to make a positive impression and build rapport effectively
Familiarity with the sales process and ability to leverage client relationships for business development
Knowledge of the franchise model is advantageous. Ability to motivate, influence, and communicate effectively
Previous experience in training or coordinating training programs is a plus
Proactive problem-solving skills with a focus on maintaining high service standards.

Nice to have

Knowledge of the franchise model
Previous experience in training or coordinating training programs

What we offer

Supportive team and an awesome culture
Flexible Remote Working in Wellington Region

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Customer Relationship Manager

Job Description

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