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Customer Relationship Manager Architect, Senior Vice President

https://www.citi.com/ Logo

Citi

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Location:
United States , Jersey City

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

176720.00 - 265080.00 USD / Year
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Job Description:

The Senior Vice President, Technology (CRM Architect) will lead the architecture, delivery, and evolution of large-scale CRM solutions supporting key Financial Services businesses including Investment Research, Equity and Fixed Income Sales, Investment Banking, Corporate Banking, and Securities Services. This role blends hands-on architectural leadership (system design, integration patterns, and data structures) with strong business partnering and proven capability to lead a high-performing engineering organization of 10–15 developers.

Job Responsibility:

  • Lead integration of functions to meet goals, deploy new products, and enhance processes
  • Analyze complex business processes, system processes, and industry standards to define and develop solutions to high level problems
  • Provide expertise in area of advanced knowledge of applications programming and plan assignments involving large budgets, cross functional project, or multiple projects
  • Develop application methodologies and standards for program analysis, design, coding, testing, debugging, and implementation
  • Utilize advanced knowledge of supported main system flows and comprehensive knowledge of multiple areas to achieve technology goals
  • Consult with end users to identify system function specifications and incorporate into overall system design
  • Allocate work, and act as an advisor/coach developers, analysts, and new team members
  • Influence and negotiate with senior leaders and communicate with external parties
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • CRM architecture and strategy: Own end-to-end CRM architecture for one or more strategic platforms, including target-state roadmap, reference architecture, and modernization planning
  • Large-program delivery leadership: Lead delivery across multiple workstreams (enhancements, regulatory initiatives, platform upgrades, and remediation), ensuring predictable execution, quality, and operational stability
  • Financial industry domain alignment: Partner closely with front-office and banking stakeholders to translate business processes into scalable CRM capabilities supporting research distribution, sales coverage, pipeline management, onboarding, servicing, and client lifecycle workflows
  • Solution design and integration: Define integration patterns with upstream/downstream systems (e.g., client data, product reference, trade/position, document/workflow, entitlements), balancing performance, resiliency, and maintainability
  • Data structures and information architecture: Lead logical and physical data modeling within the CRM ecosystem, including customer/account hierarchies, coverage relationships, activities/interactions, and audit requirements
  • ensure data quality and lineage expectations are met
  • Non-functional excellence: Establish standards for security, privacy, access controls, resiliency, observability, capacity, and performance
  • drive adherence to SDLC and risk controls aligned to Financial Services expectations
  • Stakeholder management and business partnering: Serve as a trusted technology partner to business and product leaders
  • manage expectations, communicate tradeoffs, and drive alignment on priorities, funding, and outcomes
  • People leadership: Manage and develop a team of 10–15 developers/engineers (and potentially leads), including hiring, coaching, performance management, and career development
  • create a culture of accountability and continuous improvement
  • Engineering practices: Promote best practices in agile delivery, code quality, automated testing, CI/CD, release governance, and production support to improve cycle time and platform reliability

Requirements:

  • 10+ years of relevant experience
  • Experience in implementing projects
  • Experience in systems analysis and programming of software applications
  • Demonstrated Subject Matter Expert (SME) in area(s) of Applications Development
  • Demonstrated knowledge of client core business functions
  • Demonstrated leadership, project management, and development skills
  • Relationship and consensus building skills
  • Bachelor’s degree/University degree or equivalent experience
  • 15+ years of technology experience with significant depth in CRM architecture and enterprise application delivery
  • Proven delivery leadership for large CRM implementations in Financial Services, supporting front-office and/or banking businesses (Investment Research, Equity/FI Sales, Investment/Corporate Banking, Securities Services)
  • Strong hands-on experience with Siebel and/or Salesforce architecture, configuration/customization, environment strategy, and deployment patterns
  • Demonstrated expertise in system architecture and design (application layering, integration, scalability, resiliency) and strong command of data structures and modeling concepts
  • Experience leading high-performing engineering teams (10–15 developers), including cross-functional collaboration with QA, DevOps, SRE/production support, and security/risk partners
  • Excellent communication skills—able to explain architectural decisions to both technical teams and senior business stakeholders

Nice to have:

  • Experience integrating CRM with client identity/account master, reference data, workflow/case management, document management, communications, and analytics/reporting ecosystems
  • Exposure to CRM modernization approaches (re-platforming, decomposition, API enablement, event-driven integration, and legacy reduction)
  • Understanding of Financial Services controls including auditability, segregation of duties, access governance, data retention, and operational risk practices
  • Prior responsibility for vendor/partner management and budget delivery in a matrixed environment
  • Master’s degree preferred
What we offer:
  • medical
  • dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Additional Information:

Job Posted:
May 03, 2026

Expiration:
June 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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