Customer Relationship Lead Job at PEXA UK (Melbourne)

Customer Relationship Lead

As the Customer Relationship Lead (WA), you’ll work closely with key practitione...

Location

Australia , Perth

Salary:

Not provided

PEXA UK

Expiration Date

Until further notice

Requirements

Proven experience in relationship management, ideally within FinTech, PropTech, or related environments
Legal or conveyancing background (highly regarded)
Strong commercial acumen and ability to identify problems and promote effective solutions
Excellent communication and negotiation skills with a growth mindset
Ability to understand complex customer issues and drive resolution with confidence
Demonstrated ability to articulate product value propositions
Current driver’s licence and willingness to travel
Customer-centric and relationship-driven
Positive, proactive, and solutions-focused
Confident communicator with strong attention to detail

Job Responsibility

Build and maintain trusted, productive relationships with key practitioner customers to drive loyalty, retention, and satisfaction
Conduct proactive customer meetings and account reviews aligned to retention strategies
Understand customer business needs and identify opportunities to increase utilisation of PEXA products and services
Provide tailored operational reports, insights, and updates on enhancements and new products
Canvass new customers and convert leads in line with set targets
Manage and resolve customer issues as the first point of escalation, ensuring timely follow-through
Advocate for customers internally and contribute to product and platform feedback loops
Champion PEXA’s brand at industry events, pilots, and workshops
Collaborate closely with internal teams including Customer Solutions, Product, Sales, Performance, and Operations
Support the General Manager, Practitioners as required

What we offer

Quarterly wellness days to recharge
Four weeks workcation per year - work from an approved country
Take the opportunity to purchase up to four weeks additional annual leave per year
Learn from the best and upskill with PEXA Academy certifications and grow your career

Fulltime

Service Relationship Team Lead

The Service Relationship Team Lead role involves providing leadership and guidan...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-7 years of Customer service & relationship management experience
Basic knowledge of bank products such as deposit accounts, credit cards, time deposits, preferred
Effective written and verbal communication skills
Influencing and relationship management skills
Quick learner, self-starter, and should be able to take initiatives
Good team player and should be able to work well with cross functional teams
Ability to lead teams
Matured personality with a high-level of initiative, self-driven, good time management and work integrity

Job Responsibility

Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs
Responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function
Advise CG customers to enrich the relationships by mobilizing additional funds and to be able to buy products/services
Ensure coverage of all the relationships through customer engagements
Compliance, Risk & Controls
Ensure coverage of all relationships through customer engagements, follow the engagement model prescribed by the bank for periodic interaction with the customers (includes client on boarding, relationship management etc.)
Identify opportunities for process/service improvements and volunteer in process improvement initiatives to help Business achieve its objective in Building Customer Satisfaction and Loyalty as well as operating efficiency
Follow all the operational risk mitigants implemented in BAU, through checklists, process manuals, etc.
Continue to ensure that Compliance & Regulatory risks are adequately addressed and that the Business unit is in Audit ready state at all points of time
Accelerate delivery of service through Analytical thinking and Automation with focus on process simplification & Accuracy

Fulltime

Service Relationship Team Lead

Service Relationship Team Lead position at Citi providing full leadership and di...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-7 years of Customer service & relationship management experience
Basic knowledge of bank products such as deposit accounts, credit cards, time deposits
Effective written and verbal communication skills
Influencing and relationship management skills
Quick learner, self-starter, and should be able to take initiatives
Good team player and should be able to work well with cross functional teams
Ability to lead teams
Matured personality with a high-level of initiative, self-driven, good time management and work integrity

Job Responsibility

Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs
Responsible for executing day to day customer service activities, while ensuring adherence to Citi's policies and guidelines
Advise CG customers to enrich the relationships by mobilizing additional funds and to be able to buy products/services
Ensure coverage of all the relationships through customer engagements
Compliance, Risk & Controls
Identify opportunities for process/service improvements and volunteer in process improvement initiatives
Ensure that KYC/AML and other compliance norms are strictly adhered to
Drive Bank's digitization strategy by actively preparing clients to be digitally equipped
Appropriately assess risk when business decisions are made

Fulltime

Sales & Customer Relationship Intern - English & French Speaker

Artemest is looking for a motivated, organized and self-starter Sales & Customer...

Location

Italy , Milano

Salary:

600.00 EUR / Month

artemest

Expiration Date

Until further notice

Requirements

Degree in languages or humanistic disciplines
Passion for Sales & Design and a proactive approach
Italian native, professional proficiency in English and French
Previous working experience is considered a plus
Exceptional problem solving and organizational skills, with strong orientation to results
Able to manage relations and negotiations, with excellent communication skills
Attention to details, flexibility and entrepreneurial attitude

Job Responsibility

Manage all presales activities with the goal to convert effectively incoming sales leads, ensuring strong performance in terms of conversion and average order value
Manage customer care daily activities: handling customers’ inquiries and requests through emails and calls
Interact with suppliers to manage customers’ requests and negotiate the best solution for the company and its customers
Work closely with other departments (Logistics, Catalogue Management and Technology) to ensure an excellent level of customer experience
Customer loyalty and retention initiatives
Continuously evaluate internal customer care processes and propose business development initiatives

What we offer

Ticket restaurant provided according to the company policy
Positive workplace
Special prices on Artemest.com
Meal vouchers
Discounts at restaurants, cafés, gyms, and other stores
Office stocked with fresh fruit, coffee, tea, and water

Fulltime

Business and Customer Operations Lead

Blockchain.com is connecting the world to the future of finance. As the most tru...

Location

Ghana

Salary:

Not provided

Blockchain

Expiration Date

Until further notice

Requirements

Bachelor's degree
Interest in and familiarity with digital asset and regulated financial industries
Entrepreneurial mindset with excellent attention to detail and follow-through
Experience and proven track record in the Ghanaian market leading regulated operations, business development, and/or account management
Experience managing and scaling a team
Ability to work a flexible full-time schedule to coordinate with global stakeholders
Excellent organizational and workload management skills, including verbal, written, and interpersonal communication skills
Ability to creatively deconstruct complex problems and develop precise plans of action

Job Responsibility

Oversee company operations under the Ghanaian VASP regulatory framework, ensuring compliance and supporting internal processes
Collaborate with the General Manager, Africa, and global stakeholders to develop customer engagement and acquisition strategies
Manage relationships with high-value customers to foster loyalty and engagement
Maintain business relationships with banks, payment partners, and other essential stakeholders for seamless operational flow
Create and implement innovative strategies to improve operational standards, shape the business framework, and drive execution
Evaluate customer insights to identify, develop, and execute initiatives to grow revenue and market share
Support Blockchain.com marketing, community outreach, and operational initiatives in Ghana
Participate in new product and service development, driving product-market fit
Maintain active dialogue with the digital asset industry and Ghanaian community to understand and meet market needs
Manage other responsibilities assigned by the General Manager, Africa

What we offer

Bonus scheme based on both company and individual performance
Opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry
Unlimited vacation policy
Apple equipment
Work from Anywhere Policies: You can work remotely from anywhere in the world for up to 20 days per year

Fulltime

Customer Experience Lead

Customer Experience Lead role at Hewlett Packard Enterprise focusing on acting a...

Location

India , Chennai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Management or equivalent
Typically 2-4 years experience
Experience implementing policies, processes, and analytics methods to support client sales processing
Ability to apply analytical, statistics and problem solving skills
Understanding of business and sales processing tools, systems and practices
Familiarity with reviewing and interpreting client agreements
Strong written and verbal communication skills
Mastery in English, and any other language is considered a plus
Ability to effectively communicate sales processing plans, proposals, and results and negotiate options

Job Responsibility

Acts as the first point of contact for customers with standard and non-standard contracts
Resolves operational issues that may arise from the entire sales process flow
Acts as the first point of contact for specific topics in the assigned segment and holds training courses for team members
Contributes to efforts to optimize current processes and collaborates with other departments
Maintains a high level of cooperation and collaboration with the sales team and/or the end customer
Ensures and maintains the relationship between the sales department, business, distribution department, processing team, development department and customer
Ensures verification, functionality, business control and compliance with audit requirements
Assuming administrative responsibilities for the performance of customer support contracts
Ensuring process optimization and knowledge transfer between all parties involved
Ensuring the proper maintenance of contracts within HPE systems

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Customer Experience Lead

Customer Experience Lead role at Hewlett Packard Enterprise focusing on acting a...

Location

India , Chennai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Management or equivalent
Typically 2-4 years experience
Experience implementing policies, processes, and analytics methods to support client sales processing
Ability to apply analytical, statistics and problem solving skills
Understanding of business and sales processing tools, systems and practices
Familiarity with reviewing and interpreting client agreements
Strong written and verbal communication skills
Mastery in English, and any other language is considered a plus
Ability to effectively communicate sales processing plans, proposals, and results and negotiate options

Job Responsibility

Acts as the first point of contact for customers with standard and non-standard contracts
Resolves operational issues that may arise from the entire sales process flow
Acts as the first point of contact for specific topics in the assigned segment
Contributes to efforts to optimize current processes and collaborates with other departments
Maintains a high level of cooperation and collaboration with the sales team and/or the end customer
Ensures and maintains the relationship between the sales department, business, distribution department, processing team, development department and customer
Ensures verification, functionality, business control and compliance with audit requirements
Assuming administrative responsibilities for the performance of customer support contracts
Ensuring process optimization and knowledge transfer between all parties involved in the process
Ensuring the proper maintenance of contracts within HPE systems

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Customer Account Specialist Lead

iAutomation, a high technology distributor of industrial automation components, ...

Location

United States , Franklin

Salary:

Not provided

iAutomation

Expiration Date

Until further notice

Requirements

High School education
3+ years Customer Service in a highly technical environment
Ability to analyze sales trends
Sitting for long periods of time
Long hours of computer work
Some car and air travel required

Job Responsibility

Data entry into the ERP System
Command of general order entry skills
Fills orders by transferring orders to fulfillment
communicating expected delivery dates
communicating tracking and follow up information regarding customer orders
Generating, reviewing and analyzing reports related to customer and sales activity
Quoting products and services
Generate and recommend additional products for customer by identifying customer needs/application
Generate and recommend additional products due to command of product knowledge
Product selection

Customer Relationship Lead

PEXA UK

Location:
Australia , Melbourne

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 04, 2026

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