Customer Relationship Lead

• Works collectively with stakeholders from camp operations, legal, communications, risk management, human resources, and executive management to summarize complex incidents and formulate a plan to correct and address
• Provide results, and recommendations for improvement to management
• Work closely with leadership to ensure departmental goals are met
• Recommend process improvements to management based on trends, feedback, and consultant and employee experience during interactions
• Update and maintain process and support documents for the team
• Lead business process improvement initiatives
• Establish and maintain cross organizational relationships that align with company goals
• Acts as a subject matter expert and support resource for Customer Relationships.

• Associate Degree - Required
• 3 years of Experience equivalent to role - Required
• Minimum 3 additional years of experience that would be considered in lieu of the applicable degree
• Comfortable working long hours when required
• Strong sense of urgency and an understanding of when escalation is needed
• Ability to manage multiple priorities and meet deadlines
• Must be organized with a keen attention to detail
• Excellent written and oral communication skills and has a demonstrated ability to collaborate across functions
• Must have experience managing projects, strong problem-solving, and critical thinking skills.

Bachelor's Degree - Preferred

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance