Customer Relationship Lead Jobs

PEXA UK

Location:
Australia, Perth

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

As the Customer Relationship Lead (WA), you’ll work closely with key practitioner accounts—including Tier 1 and strategic partners - to build strong, purposeful, and value-driven relationships. You’ll be the trusted face of PEXA in the WA practitioner market, understanding customer needs, advocating on their behalf, and ensuring they receive exceptional service at every stage. This role is hands-on and highly collaborative. You’ll support customers through growth opportunities, deliver insights that drive better business outcomes, attend and represent PEXA at industry events, and champion new product enhancements and pilots. You’ll play a vital part in strengthening PEXA’s presence and impact in WA, working closely with internal teams and external stakeholders such as Law Societies and AICs.

Job Responsibility:

Build and maintain trusted, productive relationships with key practitioner customers to drive loyalty, retention, and satisfaction
Conduct proactive customer meetings and account reviews aligned to retention strategies
Understand customer business needs and identify opportunities to increase utilisation of PEXA products and services
Provide tailored operational reports, insights, and updates on enhancements and new products
Canvass new customers and convert leads in line with set targets
Manage and resolve customer issues as the first point of escalation, ensuring timely follow-through
Advocate for customers internally and contribute to product and platform feedback loops
Champion PEXA’s brand at industry events, pilots, and workshops
Collaborate closely with internal teams including Customer Solutions, Product, Sales, Performance, and Operations
Support the General Manager, Practitioners as required

Requirements:

Proven experience in relationship management, ideally within FinTech, PropTech, or related environments
Legal or conveyancing background (highly regarded)
Strong commercial acumen and ability to identify problems and promote effective solutions
Excellent communication and negotiation skills with a growth mindset
Ability to understand complex customer issues and drive resolution with confidence
Demonstrated ability to articulate product value propositions
Current driver’s licence and willingness to travel
Customer-centric and relationship-driven
Positive, proactive, and solutions-focused
Confident communicator with strong attention to detail
Someone who thrives in collaboration and isn’t afraid to challenge or ask questions
Passionate about networking and building meaningful connections

Nice to have:

Legal or conveyancing background

What we offer:

Quarterly wellness days to recharge
Four weeks workcation per year - work from an approved country
Take the opportunity to purchase up to four weeks additional annual leave per year
Learn from the best and upskill with PEXA Academy certifications and grow your career

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Customer Relationship Lead