Customer Relationship Lead

• Build and maintain trusted, productive relationships with key practitioner customers to drive loyalty, retention, and satisfaction
• Conduct proactive customer meetings and account reviews aligned to retention strategies
• Understand customer business needs and identify opportunities to increase utilisation of PEXA products and services
• Provide tailored operational reports, insights, and updates on enhancements and new products
• Canvass new customers and convert leads in line with set targets
• Manage and resolve customer issues as the first point of escalation, ensuring timely follow-through
• Advocate for customers internally and contribute to product and platform feedback loops
• Champion PEXA’s brand at industry events, pilots, and workshops
• Collaborate closely with internal teams including Customer Solutions, Product, Sales, Performance, and Operations
• Support the General Manager, Practitioners as required

• Proven experience in relationship management, ideally within FinTech, PropTech, or related environments
• Legal or conveyancing background (highly regarded)
• Strong commercial acumen and ability to identify problems and promote effective solutions
• Excellent communication and negotiation skills with a growth mindset
• Ability to understand complex customer issues and drive resolution with confidence
• Demonstrated ability to articulate product value propositions
• Current driver’s licence and willingness to travel
• Customer-centric and relationship-driven
• Positive, proactive, and solutions-focused
• Confident communicator with strong attention to detail
• Someone who thrives in collaboration and isn’t afraid to challenge or ask questions
• Passionate about networking and building meaningful connections

Legal or conveyancing background

• Quarterly wellness days to recharge
• Four weeks workcation per year - work from an approved country
• Take the opportunity to purchase up to four weeks additional annual leave per year
• Learn from the best and upskill with PEXA Academy certifications and grow your career