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JSL Solutions Ltd Logo JSL Solutions Ltd · Customer Service

Customer Relationship Coordinator

United Kingdom, Nottingham 28000.00 - 32000.00 GBP / Year · Job Posted February 16, 2026
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Job Description

If you enjoy being the person customers rely on, and want a role where your organisation and communication skills genuinely make a difference, this could be a great next step. You will be joining a growing business that has recently come under new ownership and is investing in people and systems as demand increases across its core markets. This role gives you stability, responsibility and the chance to build long-term relationships while developing your career. With an early finish every Friday, generous holiday allowance and a supportive team environment, this is a role designed to give you both balance and progression. You will take ownership of key customer accounts, managing everything from initial enquiries and quotations through to order processing, dispatch and ongoing support. This is a hands-on coordination role where you sit at the centre of customer communication, production planning and logistics, giving you real visibility across the business and the opportunity to build strong working relationships internally and externally. Your work directly improves customer satisfaction, delivery performance and long-term account development.

Job Responsibility

  • Manage Key Account customers so they receive consistent service and clear communication
  • Process purchase orders accurately, helping avoid delays and rework
  • Track jobs through production and attend daily meetings, giving you control over delivery timelines
  • Coordinate dispatch and shipping so customers stay informed and confident in lead times
  • Prepare export documentation, building valuable experience in international logistics
  • Maintain customer portals and shipping systems, strengthening operational efficiency
  • Gather customer forecasts and feedback, helping shape future planning and growth
  • Produce monthly reports so performance is visible and improvements can be made
  • Support accounts administration and provide cover during busy periods

Requirements

  • Experience in customer service, sales support, account coordination or order processing
  • Enjoy working with customers and being the main point of contact
  • Are organised, detail-focused and comfortable juggling multiple priorities
  • Communicate clearly and work well with internal teams
  • Are confident using IT systems and documentation
  • Take pride in keeping things running smoothly

Nice to have

Experience in manufacturing or export environments

What we offer

  • 33 days holiday including bank holidays
  • Annual performance-based bonus
  • Healthshield enrolment after probation
  • Statutory pension
  • On-the-job training and development
  • A growing business with new ownership and strong momentum
  • A role with visibility, responsibility and long-term opportunity
  • Monday to Thursday 08:30 to 17:00, Friday early finish at 14:30
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