Customer Relationship Coordinator Ocean - Coleshill

• Maintain strong customer relationships by delivering a high standard of customer service
• Arrange and manage bookings efficiently and accurately
• Process customs entries in compliance with internal procedures
• Collaborate closely with internal teams and overseas partners to ensure seamless service delivery
• Handle customer billing and manage the processing of incoming invoices

• Excellent communication skills, both written and verbal
• High attention to detail with a proactive and adaptable approach to learning
• Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
• Ability to work effectively in a customer-focused, professional environment
• Strong team player with a collaborative mindset and commitment to departmental success
• Commercial awareness and understanding of business operations
• Experience within the freight forwarding industry is preferred
• Must have the right to work in the UK

Experience within the freight forwarding industry is preferred

• Up to 27 days holidays plus bank Holidays
• Life cover
• Profit related pay
• Defined contribution pension scheme
• Discounted store/shopping benefit scheme
• Private Healthcare
• Car Parking
• Employee Assistance Programme
• Training Opportunities