Customer Relations Team Leader, IKEA

Customer Relations Team Leader

IKEA

Location:
South Korea, Yongin-Si, Gyeonggido

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Temporary 4-month position as Customer Relations Team Leader at IKEA Giheung. Responsible for building and retaining long-lasting relationships with new and existing customers in a multichannel retail environment, ensuring a positive and joyful experience for all IKEA visitors and customers.

Job Responsibility:

Take responsibility for assigned department goals in every channels and secure that applicable action plan ensures the country priorities are implemented in assigned store
Ensure that shopping tools are properly placed and maintained to support a smooth and inspiring shopping journey for customers
Build effective communication and collaboration with internal/external partners to secure seamless daily operations
Work with People Planning department to have the right number of competent co-workers in the right place at the right time
Ensure assigned team has the right growth mindset and customer focused culture and attitude
Lead, recruit, onboard & develop the team, its individual members, and their talent to have engaged co-workers and ensure succession planning
Be an active player in driving an open and sharing climate, be a role model of the IKEA values and contribute to the transformation of IKEA

Requirements:

Ability to make things happen, priorities and make decisions by championing flexibility, speed and simplicity
Strong interpersonal skills with the ability to build trustful relationships
Ability to communicate in an inspirational way with the IKEA tone of voice
Ability to organise and prioritize different tasks and processes
Ability to identify business opportunities for improving customer experience
Ability to follow up and measure performance of output and capture learnings to improve the daily work
Ability to understand the key principles of the shopping experience and customers' expectations

Additional Information:

Job Posted:
October 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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