Customer Relations Team Leader Job at IKEA (Seoul)

Customer Relations Team Leader

Location

South Korea , Gangdong

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

You are passionate about customers and act to ensure a positive shopping experience
You reflect IKEA values in your personal values and behaviors
You are passionate about leading business through people
You have the ability to prioritise and organise your work and the work of others effectively
You have experience in actively meeting customer needs within a service industry
You have the ability to plan staffing needs based on customer flow
You demonstrate emotional resilience and can handle conflict while remaining calm in challenging situations
You have strong communication skills and can adapt your style to your audience
You have good analytical skills

Job Responsibility

You keep your areas of responsibility in excellent condition at all times
You ensure your work areas are efficiently equipped during all trading hours
You prioritise customers by ensuring co-workers are always available and ready to help
You empower co-workers through knowledge, confidence, trust, authority and motivation to support customers effectively
You respond positively and quickly to customer issues, supporting co-workers when escalation is needed
You spend most of your working time in your area, coaching and supporting co-workers to deliver a positive customer experience
You lead by example in customer focus, collaboration, simplicity and accountability to enhance the customer experience
You optimise relationships with customers to increase satisfaction, drive sales growth and ensure long-term profitability
You actively seek and act on customer feedback to continuously improve service
You understand the importance of accurate stock inventory and coach your team to maintain this in daily operations

Fulltime

Customer Relations Team Leader

At IKEA it’s all about our customers, and in Customer Relations we build and ret...

Location

South Korea , Goyang-Si

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Passionate about customers and act to ensure a positive shopping experience
IKEA values truly reflect personal values
Passionate about leading business through people
Ability to priorities and organise work and the work of others in order to make the most efficient use of the time available
Experience of actively meeting customer needs through understanding customers in a service industry
Ability to plan staffing needs according to the customer flow
Emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with challenging situations)
Strong communication skills with the ability to adjust the style of communication to get the message across to the receiver
Good analytical skills

Job Responsibility

Keeping your areas of responsibility in shape as new
Keeping your work areas efficiently equipped at all times during trading hours
Ensuring co-workers are available and ready to help by putting customers before work tasks
Empowering co-workers through knowledge, confidence, trust, authority and motivation so they are always ready to support customers in the best way possible
Always being available to deal positively and quickly with issues raised by customers thereby supporting your co-workers when they cannot resolve a need
Spending as much of your working time as possible in area of responsibility, supporting and coaching co-workers to ensure customers leave with a positive impression of the IKEA store and want to come back and shop more frequently with us
Leading by example in terms of customer focus, co-operation with other departments, simplicity and giving and taking responsibility to optimise our customers’ experience in your unit
Optimise the relationship with our customers in order to increase customer satisfaction thereby driving sales growth and sustained long-term profitability
Actively seek, and act on, customer feedback in order to make continuous improvements to our service
Understand the importance of accurate stock inventory and coach your team to also have this awareness and work with it in their daily roles

Fulltime

Customer Team Leader

At IKEA, our vision is to create a better everyday life for the many people. We ...

Location

Australia , Richmond

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Highly developed communication and organisational skills
Passionate about understanding the customer journey, and how you & your team support in creating a positive shopping experience for our customers
Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
You have an energetic leadership style
you thrive on the buzz you get from fast paced retail environment
Continuously proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business

Job Responsibility

Lead the daily operations and support co-workers in their daily work to secure a positive & seamless customer journey
Empower co-workers through knowledge, confidence, trust, and motivation so they are always ready to support visitors in the best way possible
Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations
Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team
Listening to our customers, supporting them with an attitude based on IKEA’s values and always aiming to be an ambassador for the store
Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals
Supervising and actively supporting your team to ensure daily operations are secured to ensure a positive customer journey compliant and operating within all regulatory guidelines

What we offer

5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)

Fulltime

New

Customer Experience Team Leader

You have a passion for delighting customers. You understand greatness requires t...

Location

United States , Stoughton

Salary:

27.51 - 38.00 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

3 years of experience leading a team, preferably in a retail environment
Experience in retail, preferably in the home furnishing sector
Experience planning, driving output and measuring performance (business)
Experience leading and developing a team, preferably in a retail environment
Knowledge and understanding of Customer Service standards, routines and best practices
Experience with problem solving and conflict handling techniques

Job Responsibility

Leads and provides coaching to the co-workers on the shop floor to secure a consistent customer experience and operation in the Cash Lanes, Click and Collect, Home Delivery, Handout and Car Loading Area
Ensures customer service co-workers have the knowledge, confidence and empowerment to make decisions that have a great customer experience outcome
Monitors performance against agreed goals, adapting and taking action when required and analyzing customer concerns, KPI's and root cause analysis to make future improvements
Monitors Cash Lanes, FSHO and CnC wait times, processes, and guidelines, and develops actions to improve customer experience
Implements working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions
Hires, onboards and trains Customer Care and Carts co-workers. Directs the overall selection, onboarding, development of co-workers. Creates individual development plans, manages resource planning, co-worker relations issues and performance, and delegates responsibilities
Ensures co-workers' competence on system knowledge (ISELL, Centiro, MHS, IPOS, and queuing systems), keeps the work areas efficiently equipped and effectively covered at all times during open hours, and secures correct level of systems access related to Services
Identifies successor and creates as well as secures necessary training
Builds emotional connections through meaningful and empathetic interactions with customers
setting the example and coaching others on how to do the same

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Customer Experience Team Leader

As a Customer Experience Team Leader, you will play a key role in creating a sea...

Location

Australia , Tempe

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Proven experience in a leadership role within retail, a customer-facing environment, or a similar setting
Demonstrated experience leading a team (minimum 3 years) and delivering exceptional customer service
A customer-focused mindset, with the ability to balance operational performance and high-quality service outcomes
Highly developed communication, collaboration and organisational skills
A strong passion for understanding the customer journey and how you and your team contribute to a positive shopping experience
A leadership style that reflects the IKEA values, always leading by example
High energy and resilience - you enjoy the buzz of a dynamic retail environment
A proactive mindset, constantly seeking ways to simplify processes and reduce unnecessary costs

Job Responsibility

Leading daily operations and responding to customer and co-worker needs to secure an efficient and seamless customer journey
Supporting complex customer interactions, including escalations, with professionalism, empathy and effective problem-solving
Ensuring co-workers are actively supported in their daily work, and developing, coaching and mentoring your team through performance reviews and on-the-job conversations
Supporting your manager with recruitment, training, retention, performance management, succession planning and competence development
Leading by example with exceptional customer service, integrity, compassion and efficiency as an ambassador of IKEA values
Taking ownership of Customer function action plan topics, proactively driving initiatives to achieve agreed goals
Supervising and supporting your team to ensure all processes are accurate, compliant and aligned with regulatory requirements
Collaborating with internal stakeholders to ensure smooth operations, streamline processes and continuously improve service delivery
Empowering your team by building knowledge, confidence, trust and motivation so they can support customers in the best possible way

What we offer

5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)

Fulltime

Customer Experience Team Leader

Location

United States , San Diego

Salary:

27.51 - 38.86 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

3 years of experience leading a team, preferably in a retail environment
Experience in retail, preferably in the home furnishing sector
Experience planning, driving output and measuring performance (business)
Experience leading and developing a team, preferably in a retail environment
Knowledge and understanding of Customer Service standards, routines and best practices
Experience with problem solving and conflict handling techniques

Job Responsibility

Leads and provides coaching to the co-workers on the shop floor to secure a consistent customer experience and operation in the Cash Lanes, Click and Collect, Home Delivery, Handout and Car Loading Area
Ensures customer service co-workers have the knowledge, confidence and empowerment to make decisions that have a great customer experience outcome
Monitors performance against agreed goals, adapting and taking action when required and analyzing customer concerns, KPI's and root cause analysis to make future improvements
Monitors Cash Lanes, FSHO and CnC wait times, processes, and guidelines, and develops actions to improve customer experience
Implements working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions
Hires, onboards and trains Customer Care and Carts co-workers
Directs the overall selection, onboarding, development of co-workers
Creates individual development plans, manages resource planning, co-worker relations issues and performance, and delegates responsibilities
Ensures co-workers' competence on system knowledge (ISELL, Centiro, MHS, IPOS, and queuing systems), keeps the work areas efficiently equipped and effectively covered at all times during open hours, and secures correct level of systems access related to Services
Identifies successor and creates as well as secures necessary training

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Customer Service Team Leader

Manage Sales Shared Services Customer Experience Associates, ensuring excellent ...

Location

United Kingdom , Poole

Salary:

32000.00 - 36000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Manage Sales Shared Services Customer Experience Associates, ensuring excellent customer service via phone and email
Handle customer queries using appropriate communication styles
Respond promptly while maintaining a positive, needs-focused approach
Accurately document interactions, track progress, and manage accounts
Proactively identify opportunities to maximise sales and revenue
Process orders via web, email, and customer portal
Accurately enter data into ERP and related systems
Record all order processing activity and queries in the company CRM
Maintain accurate, up-to-date records using strong IT skills
Manage multiple projects, timelines, and stakeholders

What we offer

Modern open plan office
monthly profit share bonus scheme
holiday buy-back scheme
company sick pay
free onsite parking
Perks at Work scheme
unlimited 'tuck shop' snacks
free lunch every Friday
charity dress down day every Friday
cycle to Work scheme

Fulltime

Customer Experience Team Leader

As a Customer Experience Team Leader, you will play a key role in creating a sea...

Location

Australia , Tempe

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Proven experience in a leadership role within retail, a customer-facing environment, or a similar setting
Demonstrated experience leading a team (minimum 3 years) and delivering exceptional customer service
A customer-focused mindset, with the ability to balance operational performance and high-quality service outcomes
Highly developed communication, collaboration and organisational skills
A strong passion for understanding the customer journey and how you and your team contribute to a positive shopping experience
A leadership style that reflects the IKEA values, always leading by example
High energy and resilience - you enjoy the buzz of a dynamic retail environment
A proactive mindset, constantly seeking ways to simplify processes and reduce unnecessary costs

Job Responsibility

Leading daily operations and responding to customer and co-worker needs to secure an efficient and seamless customer journey
Supporting complex customer interactions, including escalations, with professionalism, empathy and effective problem-solving
Ensuring co-workers are actively supported in their daily work, and developing, coaching and mentoring your team through performance reviews and on-the-job conversations
Supporting your manager with recruitment, training, retention, performance management, succession planning and competence development
Leading by example with exceptional customer service, integrity, compassion and efficiency as an ambassador of IKEA values
Taking ownership of Customer function action plan topics, proactively driving initiatives to achieve agreed goals
Supervising and supporting your team to ensure all processes are accurate, compliant and aligned with regulatory requirements
Collaborating with internal stakeholders to ensure smooth operations, streamline processes and continuously improve service delivery
Empowering your team by building knowledge, confidence, trust and motivation so they can support customers in the best possible way

What we offer

5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)

Fulltime

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