Customer Relations Team Leader Job at IKEA (Goyang-Si)

Customer Operations Team Leader

Enhancing customer satisfaction by optimizing the shopping experience; lead and ...

Location

United States , Hicksville

Salary:

26.97 - 38.00 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

3 years of related experience
knowledge and understanding of Customer Service standards, routines and best practices
intermediate computer skills, knowledge of basic math and formulas
CPR and First Aid Certification preferred

Job Responsibility

Lead and coach retail floor co-workers
oversee daily Smaland operations and restocking shopping tools
ensure greeter is available to guide customers
monitor customer service co-worker performance
recruit, onboard, train, and develop co-workers
manage individual development plans and delegate responsibilities
ensure co-workers are proficient in systems knowledge
manage supplies and equipment
partner with Risk & Compliance for safety and inventory standards
provide training on Smaland processes

What we offer

Generous paid time off
holiday and sick time
WiselyPay
paid parental leave
KinderCare tuition discount
retirement and bonus plans
co-worker discount, meal deal, and referral bonus
pet insurance program
education assistance
safety shoe reimbursement

Fulltime

Customer Care Team Leader

Overseeing the daily operations of the outsourced call center function, ensuring...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Management, Business Administration, or a related field
2+ years’ experience in a call center team leader or supervisory role, including team management
Proven experience working with or managing outsourced customer service teams
Strong communication skills and very good command of English
Proficiency in CRM systems and call center technologies
Must hold a valid driver’s license and be able to travel as needed

Job Responsibility

Serving as the primary liaison between the company and the outsourced customer service provider, ensuring effective communication and coordination
Monitoring daily performance metrics to ensure adherence to KPIs, SLAs, and company quality standards
Providing coaching, feedback, and support to the external team to maintain high service levels
Collaborating with internal departments to resolve escalated customer issues and implement process improvements
Analyzing performance data and preparing reports with actionable recommendations for service enhancement
Managing resource planning and workforce adjustments, including visiting the outsourcing partner’s premises when necessary

What we offer

Competitive remuneration package
Ticket Restaurant Card
Group Health Insurance program
Protergia discount on electricity and natural gas bill
Pension Plan

Fulltime

Teamleader Customer Relations

Teamleader position in Customer Relations department at IKEA, focused on buildin...

Location

Belgium , Zaventem

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Build and maintain lifelong relationships with both new and existing customers
Handle complaints in a reliable, efficient and friendly way
Solid experience as a leader
Real team player
Solve problems and make decisions in a challenging retail environment
Coach a team to achieve targets
Act on feedback from customers and co-workers
Challenge both yourself and your team to exceed customer expectations
Find new and better ways of working
Focus on customers and make them the center of attention

Job Responsibility

Translate business plan into clear action plan for department
Implement various actions
Contribute to positioning IKEA as interior design leader
Listen to customers and offer solutions
Make decisions in line with IKEA Customer Relations policy
Coach team
Motivate, inspire and engage team
Help team grow and develop
Create trust in IKEA
Guarantee positive store experience

What we offer

Eco-vouchers
End-of-year bonus
Holiday pay
Sector premiums
Additional allowance for cycling
Private leasing of electric bike
Comprehensive hospitalization insurance
Private accidents insurance
Pension savings
Leave savings plan

Fulltime

Team Leader

The Team Leader will be responsible for managing and overseeing the activities o...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Direct line management for Helpware with a size of 10-15 agents
Manage Performance behavior through effective communication by doing regular team meetings, mentoring, and coaching
Regularly review and analyze performance to drive effectiveness and address areas for opportunities
Ensure that agents have an understanding of the company’s mission and vision and behavioral aspects that play a major role in their yearly performance evaluation/reviews
Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders
Nurture a culture within the team that demonstrates alignment with leadership principles. One that is able to tie company decisions and to leadership principles and tenets
Must have excellent time management skills
Quick to adapt to a fast pace environment while working to learn quickly how to manage multiple tasks
Must have excellent project management skills and client management

Job Responsibility

Monitors the performance of each team member against specified account/program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained or exceeded
Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance. Performs administrative duties for the team (i.e. payroll templates)
Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company

Fulltime

Client Service Team Leader

Location

Salary:

Not provided

Award Global

Expiration Date

Until further notice

Requirements

Have communication skills and adaptability
be able to handle emergencies
have professionalism and sense of responsibility
be able to withstand work pressure
be familiar with the management processes and customer service system
have problem analysis capabilities
have basic employee training capabilities
have data analysis capabilities
good at cooperating & team leadership
Bachelor degree or above

Job Responsibility

In accordance with the company’s business direction and development needs, be responsible for helping the manager to formulate work goals and supervise and control the achievement of goals
Follow manager’s instructions and communicate and coordinate with other relevant departments of the company to ensure the smooth and orderly work of the customer service team
Supervise the department’s work processes and implementation of specifications
Identify and make sure that problems can be solved in a timely manner
Ensure the team’s service quality
Plan and improve work directions to improve work efficiency and results if required
Regularly communicate and share within the team
Summarize work outcome
Collaborate with manager to build the team
Discuss and make suggestions on internal work management systems and processes

Team Leader

We're on the lookout for dedicated and experienced Team Leaders to join our IKEA...

Location

Australia , Slacks Creek

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

2+ years of leadership experience in the retail industry with a proven history of coaching teams and managing performances
Previous retail management experience at a big box retailer or multi-site experience
Strong emotional intelligence, communication skills, and the ability to influence and communicate effectively with customers and stakeholders
Passionate about understanding the customer journey, and how you and your team support in creating a positive shopping experience for our customers
Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve set KPIs
Ability to think creatively and bring fresh ideas to existing business practices with a focus on continuous improvement

Job Responsibility

Lead the daily operations and support co-workers in their daily work to secure a positive and seamless customer journey
Optimise the productivity of the team by leveraging workforce management
Engage and motivate the team to use their knowledge and skills to achieve department goals by setting clear objectives and providing regular feedback and recognition
Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations
Listening to our customers, supporting them with a customer-centric attitude based on IKEA’s values and always aiming to be an ambassador for the IKEA Customer Meeting Point
Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals
Managing and supporting the day-to-day operations, activities and co-workers of the Fulfilment Operations team including rostering, breaks, and ensuring KPIs are communicated and achieved
Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost
Maintain a clean, organised, and safe working environment throughout the store and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment
Continuous improvement and securing effective, qualitative, and efficient daily Fulfilment Operations to guarantee a positive customer shopping experience through quality of products, merchandising and stock accuracy

What we offer

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Fulltime

Small CMP Team Leader

Lead a multiskilled team to promote and sell prioritized range and services, ens...

Location

China , Beijing

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Business-minded and result-driven with a customer focus
Experience of working in a commercial environment
Experience of working in a customer-oriented business
Experience of actively selling through understanding customers and their needs
Interest in people’s everyday life at home and home furnishing
Open to change/highly flexible
Ability to work in and lead with a hands-on, collaborative approach
Ability to engage a receiver by creating a passion for your plans
Ability to make quick decisions and take personal initiatives
Ability to communicate in English

Job Responsibility

Acknowledge local market specifics and lead the work of meeting customers' needs within our omni eco system to enable a smooth shopping experience and by providing inspiring home furnishing solutions and services
Lead and empower multiskilled team to promote and sell prioritized range and services connected to the commercial calendar through great customer meetings, sales steering, availability and influencing range presentation solutions
Secure effective, qualitative, and efficient daily operations within the assigned area of responsibility by contributing to customer satisfaction, goals and business standards achievement and if applicable, doing manager on duty service for the unit
Ensure compliance and safe work environment. Maintain a clean, organized, and safe workplace by ensuring adherence to IKEA’s Code of Conduct, internal policies, and local legislation related to health, safety, business, and environmental standards
Take direct lead with identifying, recruiting, retaining, and developing the many talents in the assigned scope of responsibility to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession.

Fulltime

Deployment Team Leader

A Deployment Team Leader is responsible for the day-to-day management of the cla...

Location

United Kingdom , Huddersfield

Salary:

30000.00 - 32000.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

At least two years’ experience operating at a supervisory level or above within a claim’s centre/call centre
Understanding of motor insurance processes and the end-to-end customer claims process
Problem-solving skills with the ability to adopt a logical approach to resolving problems
Previous experience within a Customer Services role
Proficiency in working to service levels and performance measures
Experience in a work environment that required collaboration across work groups
Escalation management
Excellent interpersonal and customer service skills
Excellent telephone and communication skills
Good listening skills

Job Responsibility

Ensuring the deployment of all repair instructions to the most appropriate and suitable repairer in accordance with workstream parameters and client SLAs
Identifying and converting opportunities to sell ‘Avant repair services’ to ensure repair opportunities are maximised
Ensuring all accident management claims are referred to agreed partners in line with targets and SLAs
Resource planning to ensure the deployment Team deliver business requirements
Delegation and distribution of workload to ensure client SLAs are achieved
Daily monitoring of all inbound calls, digital enquiries and repair instructions to ensure they are answered and actioned in accordance with client SLA’s
Performance management of team members to deliver results
Implementation of training and progression plans to improve business and individual performance
Ensuring professional behaviour at all times in line with company guidelines
To implement best practice in delivering excellent customer services

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Customer Relations Team Leader

IKEA

Location:
South Korea , Goyang-Si

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 22, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

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Job Posted:
March 22, 2026