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Robert Half Logo Robert Half · Customer Service

Customer Relations Specialist

United States, North Canton · Job Posted April 05, 2026
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Job Description

This is a seasonal, on-site position through August 2026. We are seeking an enthusiastic and detail-oriented Customer Relations Specialist to support our enrichment camp programs. This position offers an exciting opportunity to make a direct impact supporting enrichment for young minds in a collaborative, mission-driven setting.

Job Responsibility

  • Develop comprehensive knowledge of our enrichment programs to effectively share information and assist participants
  • Register participants via online platforms and phone
  • Respond to inquiries by phone, web, and email, providing clear and accurate program information, including locations and pricing
  • Guide customers through the camp website and assist with registrations
  • Perform accurate and timely data entry for events and registrations
  • Analyze concerns, resolve issues, and follow up with customers to ensure superior support
  • Research and resolve participant-related problems with professionalism and urgency
  • Represent and express excitement for our mission during customer interactions
  • Deliver prepared sales scripts with soft sales techniques to increase program registrations and donations, emphasizing urgency when appropriate
  • Record all details of inquiries and resolutions
  • process transfers, cancellations, refunds, and receipts as requested
  • Prioritize, escalate, and communicate urgent issues as needed
  • Perform periodic filing and administrative tasks as needed
  • Liaise with internal departments, including direct partnership with the sales team for support
  • Execute other related duties or assist additional departments as business needs roll over

Requirements

  • Knowledge of customer service and call center principles and practices
  • Proficient computer skills, including high-speed and accurate data entry
  • Outstanding written and verbal communication abilities
  • Strong interpersonal and customer service skills
  • Ability to handle customer interactions across email, chat, phone, and in person
  • Confident objection-handling and negotiation techniques
  • Attention to detail and commitment to high-quality, accurate work
  • Capable of multi-tasking and adapting to workload fluctuations, especially during seasonal surges
  • Effective team player and focused contributor in an open, collaborative environment
  • Self-motivated and able to work independently
  • Interest in non-profit, B2B, and B2C communications
  • Skilled at creating and supporting a positive work environment in alignment with our mission
  • Reliable, on-time attendance at the office is required
  • Availability to work evening and Saturday shifts during the busy May–June season
  • Must be able to work on-site and attend in-person meetings regularly

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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