Customer Relations Specialist, Randstad

Randstad

Location:
Canada, London

Category:
Customer Service

Contract Type:
Employment contract

Salary:

46000.00 - 48000.00 CAD / Year

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Job Description:

We are looking to hire the right person to join our amazing team as a full-time Customer Relations Specialist. This role requires providing courteous, accurate, and timely responses to incoming inquiries while maintaining high levels of customer service. This hybrid role allows you to work 3-4 days from home and 1-2 days in our Downtown London office. Additional responsibilities include troubleshooting and resolving telephone/email inquiries using various systems and tools, with opportunities for developmental growth.

Job Responsibility:

Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
Provide accurate responses to existing and new members while maintaining the highest level of customer service
Actively participate in an ongoing learning environment where you’ll receive developmental opportunities

Requirements:

Have status to work in Canada at the time of application
Successfully complete the enhanced government screening process
Pass a criminal background check
Pass a credit check
Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application
Excellent English communication skills
Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
Demonstrate the ability to solve problems through investigation and make timely decisions
Minimum High school education required
Strong computer/multitasking skills
Previous Customer Service or Call Centre experience is required
Ability to work under pressure and be adaptable

What we offer:

Full time hours
Hybrid
Paid 20 days training program, followed by 2-3 weeks of mentorship
Three paid Personal days and paid vacation
Excellent benefits
Pension plan
Option to participate in the Share Ownership Program
Bonus plan based on your individual performance
Education reimbursement program $2,000 (annually)
Career advancement options
Being a part of a great team

Additional Information:

Job Posted:
April 27, 2025

Expiration:
May 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Relations Specialist

Randstad

Location:Canada, London

Category:Customer Service

Contract Type:Employment contract