CrawlJobs Logo

Customer Relations Specialist

jobs.360resourcing.co.uk Logo

360 Resourcing Solutions

Location Icon

Location:
United Kingdom

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We founded iamproperty to do the things no one else was doing, but we've grown because we have the best people. It's our team who drive our success and help make our culture unique, creative, and filled with personality. With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates. We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed! From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We're already working with over 6,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.

Job Responsibility:

  • Handle inquiries, resolve issues and ensure that every customer has a positive experience with our company
  • Effectively resolve complaints and escalations ensuring full investigation and resolution within SLAs agreed
  • Collate documents and submissions for the Property Ombudsman, Head of Compliance and Accounts when necessary
  • Respond to enquiries received via webforms, online chat, telephone calls or emails
  • Acknowledge and investigate client feedback via social media, review sites and received direct
  • Provide feedback to colleagues or Line Managers as required, including trend analysis
  • Assist with customer service projects, ad-hoc requests and activities as and when required
  • Ensure reports and files are updated, providing vital management information, and informing change

Requirements:

  • Previous experience in complaints handling and resolution is essential
  • Excellent written and verbal communication skills, with the ability to handle challenging conversations
  • Strong investigative and problem-solving skills with a customer-first approach
  • Ability to manage complex or sensitive cases through to fair resolution
  • Experience working collaboratively with teams such as Compliance, Legal and Accounts
  • Skilled at recognising trends in feedback and suggesting process improvements
  • Resilient, adaptable, and able to thrive in a fast-paced environment
What we offer:
  • Private Counselling with a weekly confidential helpline available
  • Simplyhealth private healthcare plan
  • £150 Wellbeing Allowance per year
  • Working elsewhere policy (4 weeks per year)
  • Hybrid working
  • Buy and sell annual leave scheme (upto 3 days per year)
  • Enhanced flexibility and working from anywhere
  • Birthday off
  • Discounts portal

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
360 Resourcing Solutions - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Relations Specialist

Customer Delivery Specialist

Provide professional solutions to end-users, dealers, and service providers; Wor...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience
  • 4-6 years related experience in a telephone support position in a service or end-user support environment
  • 2 years experience in the microcomputer industry
  • Technical training in the company or other manufacturers' product lines
  • Working knowledge of the field of Customer Relations
  • Demonstrated verbal communication and customer service skills
  • Intermediate-level knowledge of operating systems software
  • Demonstrated writing/correspondence skills
  • Experience and demonstrated presentation skills
  • Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility
Job Responsibility
Job Responsibility
  • Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues
  • Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues
  • Evaluate unique circumstances and make recommendations
What we offer
What we offer
  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Career development programs to help achieve career goals
  • Inclusive work environment
  • Fulltime
Read More
Arrow Right

Customer Account Specialist

This role involves providing customer support for Australia and New Zealand cust...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Typically a Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience
  • 1-2 years related experience in a telephone support position in a service or end-user support environment
  • Proficient in English verbal & written communications to support Australia and New Zealand customers and channel partners
  • The role requires active listening, clear articulation, and effective written communication.
What we offer
What we offer
  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Specific programs catered to career growth and professional development
  • Inclusive environment with flexibility to manage work and personal needs.
  • Fulltime
Read More
Arrow Right

Customer Account Specialist

Customer Account Specialist role at HPE Financial Services helping organizations...
Location
Location
India , Gurgaon
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent experience and 4-6 years related experience or Master's degree and 2-4 years experience
  • 4-6 years related experience in a telephone support position in a service or end-user support environment
  • 2 years experience in the microcomputer industry
  • Technical training in the company or other manufacturers' product lines
  • Working knowledge of the field of Customer Relations
  • Excellent verbal communication and customer service skills
  • Intermediate-level knowledge of operating systems software
  • Demonstrated writing/correspondence skills
  • Experience and demonstrated presentation skills
  • Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility
Job Responsibility
Job Responsibility
  • Manage customer lifecycle and collection process
  • Monitor, report, document and resolve payment deviations (payment delays)
  • Serve as accounts receivable point of contact for the customer
  • Resolve invoicing and payment queries
  • Ensure customer has effortless customer experience
  • Meet company's AR targets
  • Work closely with customer's accounts payable team to ensure payment
  • Work with internal functions to ensure all invoice payments are applied and closed
  • Provide proactive customer service
  • Support customer in understanding available channels to engage with company
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion
  • Comprehensive benefits suite supporting physical, financial and emotional wellbeing
  • Career development programs
  • Fulltime
Read More
Arrow Right

Customer Account Specialist

Provide professional solutions to end-users, dealers, and service providers, han...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Typically, a bachelor's degree or equivalent experience and 2-4 years related experience or master's degree and up to two years' experience
  • 4-6 years related experience in a telephone support position in a service or end-user support environment
  • 2 years' experience in the microcomputer industry
  • Technical training in the company or other manufacturers' product lines
  • Working knowledge of the field of Customer Relations
  • Demonstrated verbal communication and customer service skills
  • Intermediate-level knowledge of operating systems software
  • Demonstrated writing/correspondence skills
  • Experience and demonstrated presentation skills
  • Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.
Job Responsibility
Job Responsibility
  • Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence
  • Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel
  • Apply intermediate level of subject matter knowledge to solve a variety of common business issues
  • Work on problems of moderately complex scope
  • Act as an informed team member providing analysis of information and limited project direction input
  • Exercise independent judgment within defined practices and procedures to determine appropriate action
  • Follow established guidelines and interpret policies
  • Evaluate unique circumstances and make recommendations.
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion.
  • Fulltime
Read More
Arrow Right

Customer Operations Specialist

Hewlett Packard Enterprise is looking for a Customer Operations Specialist to pr...
Location
Location
Poland , Wroclaw
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience
  • 4-6 years related experience in a telephone support position in a service or end-user support environment
  • working knowledge of the field of Customer Relations
  • demonstrated verbal communication and customer service skills
  • intermediate-level knowledge of operating systems software
  • demonstrated writing/correspondence skills
  • experience and demonstrated presentation skills
  • knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility
  • fluent English and Spanish (or Italian, French).
Job Responsibility
Job Responsibility
  • Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence
  • provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel
  • act as an informed team member providing analysis of information and limited project direction input
  • exercise independent judgment within defined practices and procedures to determine appropriate action
  • follow established guidelines and interprets policies
  • evaluate unique circumstances and makes recommendations.
What we offer
What we offer
  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • personal and professional development programs
  • flexibility to manage work and personal needs
  • unconditional inclusion.
  • Fulltime
Read More
Arrow Right

Customer Delivery Specialist

This role has been designed as 'Onsite' with an expectation that you will primar...
Location
Location
Spain , Barcelona
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree
  • Basic knowledge in the field of Customer Relations
  • Demonstrated verbal communication and customer service skills
  • Knowledge of microcomputer hardware, basic-level knowledge of operating systems software
  • Demonstrated writing/correspondence skills
  • Additional language as French, Portuguese or Italian will considered a plus
Job Responsibility
Job Responsibility
  • Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence
  • Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Customer Delivery Specialist

HPE Financial services is where we help organizations create the investment they...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree
  • Basic knowledge in the field of Customer Relations
  • Demonstrated verbal communication and customer service skills
  • Knowledge of microcomputer hardware, basic-level knowledge of operating systems software
  • Demonstrated writing/correspondence skills
  • Good understanding of local banking laws & TAX
Job Responsibility
Job Responsibility
  • Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence
  • Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Customer Success Specialist

We are looking for an experienced Customer Success professional to join our team...
Location
Location
United States , Miami
Salary
Salary:
Not provided
q6cyber.com Logo
Q6 Cyber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BA/BS or equivalent
  • 2-5 years of experience in customer success roles
  • Excellent communication, storytelling, and interpersonal skills
  • Spanish-language fluency
  • Strong work ethic and ability to multitask
Job Responsibility
Job Responsibility
  • Build and foster client relationships that drive client success, enhance the client experience, and ensure that clients are getting maximum value
  • Regularly communicate with clients to address questions, needs, etc.
  • Gather client requirements and feedback for product updates, enhancements and new products
  • Analyze product utilization data to inform product roadmap
  • Collaborate with Product Development and Engineering teams
  • Conduct product demonstrations for prospective and current clients
  • Develop educational and training material (e.g., written guides, videos)
  • Lead training webinars
What we offer
What we offer
  • Competitive cash compensation, equity, and benefits
  • Relocation assistance available
Read More
Arrow Right