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We are looking for a Customer Relations Representative to support customers by managing inbound communications and documenting claim-related details with care and accuracy. This Contract position is based in San Diego, California, and is ideal for someone who brings strong service instincts, sound judgment, and a detail-oriented approach to every interaction. The person in this role will help create a responsive customer experience by addressing concerns, coordinating with internal teams, and maintaining dependable records.
Job Responsibility
Respond to incoming calls related to injury claim reporting and capture all required information accurately in company systems
Use attentive listening and thoughtful follow-up questions to understand customer needs and provide effective support
Route inquiries to the correct teams and escalate more complex matters when additional assistance is needed
Work closely with internal departments to help resolve service issues and ensure timely follow-through
Build familiarity with organizational procedures and service practices to improve the quality and consistency of support
Identify potential service delays or workflow concerns and communicate them to Customer Care leadership before they affect operations
Perform all work in alignment with company standards, training expectations, supervisor guidance, and applicable legal requirements
Requirements
At least 1 year of experience in customer service, administrative support, or a related role
Strong verbal and written communication skills with the ability to manage multiple tasks efficiently
Demonstrated ability to address customer concerns professionally and apply sound problem-solving skills
Experience with data entry and maintaining accurate, organized records
Ability to coordinate with cross-functional teams and recognize when escalation is appropriate
High school diploma or equivalent required
additional college education is a plus
Familiarity with inbound call handling, claim administration, or administrative assistance is preferred
Nice to have
additional college education
Familiarity with inbound call handling, claim administration, or administrative assistance