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Portsmouth City Council Logo Portsmouth City Council · Customer Service

Customer Relations Officer

United Kingdom, Portsmouth Employment contract 26473.00 - 28239.00 GBP / Year · Job Posted July 04, 2026
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Job Description

The Social Housing Sector has seen considerable change in the last 2 years with the addition of new and revised regulations including a new set of consumer standards. Portsmouth Homes is undertaking a programme of change to respond to the new environment and changes in expectations from our tenants and leaseholders. This is a fantastic opportunity to join us as a Customer Relations Officer!

Job Responsibility

  • Provide comprehensive support to Portsmouth Homes Landlord services across Area Housing Offices
  • Respond to customer/resident enquiries at the reception counter, by phone, respond to emails and where necessary refer matters to the right resource
  • Arrange appointments for customers where necessary with other officers or teams to ensure that Portsmouth Homes meets its obligations under the Consumer Standards and for Compliance matters

Requirements

  • Previous customer service experience preferably through dealing with members of the public by telephone and in-person
  • Good communication skills and the ability to deal with a wide variety of customers in a sensitive and emphatic manner
  • Be well organised, able to prioritise tasks and manage your own workload
  • Able to work as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the needs of the team
  • Be numerate and able to handle money accurately as part of the cashiering role
  • Have a positive attitude towards work and actively work with your colleagues to improve the service offered to customers
  • Have good IT skills including accurate data entry and use of software applications
  • Have an awareness and understanding of the Data Protection Policy as you will be dealing with confidential information
  • Be able to work from any of the area housing offices when required
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